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Luxury Jersey 5 star hotel The Club Hotel & Spa

Kensington, Greater London

(211)
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Reviews (211)

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4.5/5

211 customer reviews

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20 December 2019

The staff are amazing, on our first experience of breakfast we were greeted by Valerie, who was so attentive to everyone, an absolute asset to this hotel, also very experienced friendly and a hard worker is Isabel who hadn’t worked there very long, but you would think she had been there years by her excellent customer service these two ladies made our stay at this amazing hotel. The bed turn down service and home made biscuits in the evening were a lovely detail, highly recommend this hotel. More...

Reviewed on Google Maps

13 December 2019

I’ve stayed here twice now in two years and the same things that bothered me last year were still there this year!|First things first the sinks in the bathroom a are so low that I get a back issue every stay. There not a lot anybody can do about it but you need to know this if you suffer from lower back issues! |In the larger suites the small shower is so small you can hardly move to wash. The showers in the standard rooms are bigger!||Secondly is the breakfast in the restaurant. It is a nice breakfast and the staff try their best to please but there are some flaws which can easily be rectified if they care to do so:|It’s expensive which is ok if the food is of a high quality. For the most part it is, but I cannot understand why they don’t offer freshly squeezed orange juice on the breakfast bar. Even the Royal Yacht in town does this and the Club is supposed to be higher rated!! I saw oranges in the supermarkets and bight some and when I pressed the issue they kindly agreed to provide it but they need to offer this to everyone. |The floor in front of the little buffet area is very sticky. They blame the cleaning materials but please!! It’s disgusting to stick to the floor and I don’t expect this in a luxury hotel. |The pastries are either stale or very over baked. Three mornings In a row they were crispy. I don’t know why at happened but again I didn’t expect this of them!!|||On the plus side the beds are super comfy and the rest of the food is great!! If they could rectify the issues I would stay here every visit but until then I’m going back to the Royal Yacht! More...

Reviewed on Google Maps

6 December 2019

Unfortunately a short overnight stay but not my first visit or my last

Reviewed on Google Maps

30 November 2019

Really enjoyed a 3 night stay here. Bohemia restaurant had fantastic food, breakfasts were brilliant. There is an honesty bar for late night drinks. Room really spacious, bed so comfortable. No complaints at all. Thoroughly recommend this hotel. More...

Reviewed on Facebook

26 November 2019

Nice

Reviewed on Google Maps

20 November 2019

Excellent hotel, feels very luxurious and my room was fantastic!

Reviewed on Google Maps

6 November 2019

Nice hotel with spa facilities a short walk from the town centre. Rooms are modern but with no real views from the windows. Slightly late check in time of 15:00. Hotel is connected to the Bohemian restaurant. More...

Reviewed on Google Maps

27 October 2019

Lovely hotel but disappointed with indoor pooĺ it was cold and no jacuzzi just a small area in the pool with a button to switch bubbles on

Reviewed on Google Maps

27 October 2019

I have been staying here at least two to three times a year for few days. Super location as everything is within walking distance. Food is good as well at the Michelin restaurant. Good choice at Breakfast and only 20 mins from airport More...

Reviewed on Google Maps

27 October 2019

Brilliant hotel,indoor and outdoor pools are great

Reviewed on Google Maps

27 October 2019

The hotel is very nice and staff very friendly although me and my husband had to find out by ourselves where was our room when we arrived. We saw a couple having a tour around the place with a staff member so I guess this is random. It wasn't a major issue anyway. The location is good, very clean and tidy. The reason I decided to leave this review is to advise future guests to not drink the water they provide in the room. Me and my husband decided not to buy the water from the fridge due to the cost and also we thought there wouldn't be any problems drinking the water from the bottle that they leave on the bed side table, which is clearly tap water. Unfortunately I spent many hours on my 4 days on holiday in the toilet. I got ill first and I thought was something that I ate. My husband didn't drink that water on our first day here and he was okay. Next day he drunk the water and got ill as well. My mistake was I was still drinking the water during the night thinking that could be something else but I went to the toilet many times after drinking it. |It wasn't a pleasant experience and I think if they are to provide any water it should be drinkable or just don't do it as you still have the option to buy it from the fridge. More...

Reviewed on Google Maps

27 October 2019

A very nice hotel. Comfortable beds, on the soft side. Clean rooms, gorgeous, tasty breakfast. Spa facilities are great. Good location in St Helier close to shops, bars and restaurants. The bar and restaurant food and drink also fabulous. I had a very nice stay. The staff were very friendly and did an excellent job. Thank you More...

Reviewed on Google Maps

27 October 2019

amazing massage. Full professionalism. Unfortunately, the condition of the pool and waiting room for such a number of stars is a complete misunderstanding. Old towels and a bathrobe don't feel good. reusable flip flops. dirty ceiling in a relax room. rusted parts on the pool. More...

Reviewed on Google Maps

27 October 2019

Love it, use all the time. Manager is fantastic

Reviewed on Google Maps

14 October 2019

It was more than 10 years that I last stayed here with my mum. I love the customer service, room amenities, spa & great food. We had an awesome party for my friend’s 50th and they took wonderful care of all the guests!!! And I had a great massage & facials with Mauricia (?) after a long flight from LAX. Please tell me again her name? I owe her a tip, she was gone for her break when I left. Thank you once again! Who knows I might be coming over after 10 years. But highly recommended most definitely! More...

Reviewed on Facebook

27 September 2019

Loved the facilities and the staff were really helpful too

Reviewed on Google Maps

27 September 2019

The indoor pool could only be açessed by a steep set òf stairs,the outdoor pool was small,not good access to main entrance very steep,friendly staff,no tourist information on display at reception such as maps or things to do

Reviewed on Google Maps

27 September 2019

The property was fine and very clean. Near enough to town.

Reviewed on Google Maps

27 September 2019

Hotel close to town . Staff very helpful. Room lovely. Would stay again.

Reviewed on Google Maps

27 September 2019

We travelled here as a family of 14 for a surprise birthday party in December and I can truly say that the staff did their utmost best to ensure that our time in Jersey was amazing. ||||I have to commend them especially on their patience with dealing with my rambunctious family and for ensuring the birthday party went off without a hitch. ||||The rooms were incredible and we really enjoyed being so close to the shopping and markets. ||||I would highly, HIGHLY recommend this hotel to anyone planning a trip here. More...

Reviewed on Google Maps

27 September 2019

We stayed for 5 nights with advance purchase and received a very good rate for B&B. We parked in the hotel car park and received a very warm welcome on arrival at the hotel, a theme that was continued throughout our stay. All the staff were friendly and welcoming, rooms well appointed (Elemis), spotless and breakfasts offered everything you could possibly want (and served until 10.30). Good location for shops restaurants and all amenities. Can’t wait to return when we have some free time. More...

Reviewed on Google Maps

27 September 2019

We booked direct with The Club around 3 months prior to our anniversary. I exchanged mails with them a couple times to book a table at their restaurant and to amend an error I made in the booking. Each time comms were super quick and very personalised - remembering that we were coming over for our anniversary. Upon check-in we were upgraded to a Deluxe Suite - a wonderful surprise that made our stay even more special. Everyone made us feel like they couldn't do enough to help us, no matter the request for help/recommendation. Breakfast was wonderful, and although we didn't manage to book a package at the spa - the pool and sauna were a welcome place to relax at the end of the day. ||I wouldn't hesitate to return or recommend the Club Hotel & Spa. More...

Reviewed on Google Maps

27 September 2019

We group of 7 friends arrived Jersey and checked in our Club hotel and spa got good friendly welcome,got in our rooms which were very clean and comfortable,the breakfast in the morning was marvellous and food in the Bistro restaurant was A1 class very delicious worth for what we paid. situated very close to to shops,restaurants & bars too.I wouldn’t hesitate to come back again or recommend anyone to stay here. More...

Reviewed on Google Maps

27 September 2019

Great hotel to stay at, wonderful food and excellent and extensive beverages. The rooms are great, have everything you need, free wifi, lovely bathrooms, comfy beds, the studio room is excellent, the staff cannot do enough for you.

Reviewed on Google Maps

22 September 2019

We group of 7 friends arrived Jersey and checked in our Club hotel and spa got good friendly welcome,got in our rooms which were very clean and comfortable,the breakfast in the morning was marvellous and food in the Bistro restaurant was A1 …Read more on TripAdvisor

Reviewed on Google Maps

22 September 2019

Long weekend stay at this hotel for special celebrations. It’s fairly central with friendly staff . We had a free upgrade to a suit which was a nice touch - breakfast was nice - we didn’t use the outdoor pool or spa facilities but enjoyed our stay and would definitely recommend

Reviewed on Google Maps

21 September 2019

We booked direct with The Club around 3 months prior to our anniversary. I exchanged mails with them a couple times to book a table at their restaurant and to amend an error I made in the booking. Each time comms were super quick and very …Read more on TripAdvisor More...

Reviewed on Google Maps

21 September 2019

Hotel provides very good service and all staff are extremely helpful.||The breakfast is first class and the Bistro restaurant below the hotel has an excellent bar and bar menu - recommend eating their if yo can||Good car parking.

Reviewed on Google Maps

18 September 2019

The food was amazing and the service impeccable. l shall return. 5*****

Reviewed on Facebook

7 September 2019

Just everything you could want and more. The time with a loved one is always specail but this place makes it that bit more.

Reviewed on Google Maps

31 August 2019

We stayed for 5 nights with advance purchase and received a very good rate for B&B. We parked in the hotel car park and received a very warm welcome on arrival at the hotel, a theme that was continued throughout our stay. All the staff were …Read more on TripAdvisor More...

Reviewed on Google Maps

28 August 2019

After looking up several other hotels in Jersey we decided to spend a few days in the Club Hotel & Spa... and we're glad we did. From the point of arrival the staff were freindly and helpful and really gave 5 star service all the time. Our …Read more on TripAdvisor More...

Reviewed on Google Maps

28 August 2019

We have recently returned from a weeks stay at this hotel. What an amazing hotel. The hotel and the rooms are spotless. The staff are all friendly and willing to help with any requests. They were happy to arrange a late checkout for us on …Read more on TripAdvisor More...

Reviewed on Google Maps

28 August 2019

We travelled here as a family of 14 for a surprise birthday party in December and I can truly say that the staff did their utmost best to ensure that our time in Jersey was amazing. ||||I have to commend them especially on their patience …Read more on TripAdvisor More...

Reviewed on Google Maps

27 August 2019

We stayed for 3 nights at The Club. We booked in for bed and breakfast. Our room was lovely and quiet. Breakfast was delicious and nice choices on the menu, all cooked to order. We had drinks in the basement bar though didn't dine in the restaurant or bar. The hotel has a brilliant location and St Helier was a great base. The outside seating area and pool area were a wonderful asset this summer. More...

Reviewed on Google Maps

27 August 2019

The breakfast buffet is amazing and delicious ,the bed is comfortable, the service great ,and the place is almost spotless. |Staff makes sure the lights are on and the bes turner down, lovely fresh biscuits (can I have that receipe?), well stocked cupboard tea/coffee and fresh water supplied every day. Town center within walking distance. To improve: Sink in bathroom was too low and shower door did not work well so that water would be on the floor after a shower. While moppig the floor we came across lots of hairs!!|And the bonus is definitively the Bohemia restaurant !! More...

Reviewed on Google Maps

27 August 2019

Spa de qualité Chambre bien insonorisée Bonne literie.

Reviewed on Google Maps

27 August 2019

We were pleasantly surprised by the quality of the standard room at this smaller hotel. We initially chose it for its convenience to the ferry terminal but it was a great location in regards to the town centre. The staff were friendly and courteous and the ambiance modern but welcoming. Our only criticism was the rather odd location of the guest entry which is tucked away through a car and service entry arch with no signage, we initially entered through the restaurant and bar. The hotel had pool and spa as well as a bar, lounge and quality restaurant. We highly recommend this hotel for a short stay on Jersey. More...

Reviewed on Google Maps

27 August 2019

Lovely hotel, friendly staff, good breakfast. Rooms also get redone in the evening, water and shortbread are left for the guests in the rooms, extra touches matters. Spa facilities are good, the swimming pool, sauna etc are all very good. I left my sunglasses in a taxi and the hotel staff managed to phone the taxi company and get them back to me the next day-very impressed with the personal service. More...

Reviewed on Google Maps

27 August 2019

After looking up several other hotels in Jersey we decided to spend a few days in the Club Hotel & Spa... and we're glad we did. From the point of arrival the staff were freindly and helpful and really gave 5 star service all the time. Our room on the 1st floor was really lovely and had everything we wanted... lovely (comfortable) bed, mini-bar, lovely tv and fantastic bathroom which was complemented by pricey elemis toiletries. With regard to the room, it had great air conditioning, good lighting and a fantastic double built-in wardrobe with umbrellas etc. and plenty of hangers for our clothes.. all in a lovely room. Here we should mention that our room was cleaned immaculately each day and the turndown service guaranteed we had a lovely bed to come back to at the end of the day. Classy service. |||| We had drinks in the bar on arrival and then were shown round the hotel... lovely lounges and an honesty bar, along with terraces. Shame the weather wasn't great or we'd have used them all. The Spa was fantastic with one of the best indoor pools we've been in - complete with jacuzzi bench. There were three steam rooms and and showers with different settings. The spa also offered treatments which we didn't have. We did lay on the comfortable beds in the relazation room and drifted off to birds chirping (althouth the later maori chat woke us up!). We didn't try the outside pool because of the weather but we had a look and it looked lovely as well. |||| Breakfast was really nice with a good choice of cereal and cooked food. We also ate one evening in the Bohemia Restaurant - where the vegetable Curry and Risotto were great...especally with a glass of lovely New Zealand Sauvignon Blanc. Again, this was reasonably priced. ||||Overall impression: fantastic hotel and we'd defineitely go back. Brilliantly friendly and efficient staff and top class facilities. More...

Reviewed on Google Maps

27 August 2019

The Club Hotel is a luxury getaway in a central location in St Helier. Our room was spacious with the most comfortable bed I had every slept on. Tim, the Manager, was utterly lovely - hospitable and caring and more often it is these details that matter.||The Bohemia restaurant, Michelin, 1 Star rated, served the most exquisite food of creative combinations and presented like pieces of art. Who would have thought of seaweed butter? Absolutely enjoyed the stay with my daughter and would certainly recommend it. More...

Reviewed on Google Maps

27 August 2019

Very friendly hotel with excellent standards We couldn’t work out the main entrance when we first arrived.

Reviewed on Google Maps

27 August 2019

We have recently returned from a weeks stay at this hotel. What an amazing hotel. The hotel and the rooms are spotless. The staff are all friendly and willing to help with any requests. They were happy to arrange a late checkout for us on our departure day. Plenty of parking in the hotel car park and close to the shops which meant we didn't need to look for parking whilst visiting the shops.||The breakfast was amazing with plenty of choice. The air-conditioning was broken for a few days while we were there but they supplied each room with a fan and the sliding window opened fully so we could get plenty of fresh air in to the room. The room was cleaned, towels changed and toiletries which are expensive twice a day. In the evening the bed sheets were turned down and we had a bottle of water and shortbread left on the bed side tables which was a lovely touch.||There was a lovely outdoor sunbathing area with comfy sun loungers and clean towels. The pool wasn't heated which was a shame as it was too cold for me but some people braved it and they said once they were in it wasn't too bad.||I would highly recommend this hotel and it's location. We hope to visit again in the future. More...

Reviewed on Google Maps

23 August 2019

Love this hotel, one of the best I've stayed in.

Reviewed on Facebook

22 August 2019

Great. And next door to my work

Reviewed on Google Maps

15 August 2019

We stayed at the club for our 25th Wedding Anniversary in a Deluxe Suite which was just awesome.||The food and service at the hotel and Bohemia restaurant were superb – An amazing experience thank you Tim and the team.

Reviewed on Google Maps

15 August 2019

We stayed at the club for our 25th Wedding Anniversary in a Deluxe Suite which was awesome.The food and service at the hotel and Bohemia restaurant was superb – An amazing experience thank you Tim and the team.

Reviewed on Google Maps

15 August 2019

Fabulous hotel, spotlessly clean lovely staff, food gorgeous, totally recommend. Will go back and stay for longer. On arrival impressed with the hotel receptionist who showed us around the ground floor of the hotel. They have an honesty bar, help yourself to a drink, sign the form, priceless! We did not use it though. More...

Reviewed on Google Maps

15 August 2019

Lovely hotel, friendly staff, good breakfast. Rooms also get redone in the evening, water and shortbread are left for the guests in the rooms, extra touches matters. Spa facilities are good, the swimming pool, sauna etc are all very good. I …Read more on TripAdvisor More...

Reviewed on Google Maps

14 August 2019

Amazing spa treatments. great relaxation room! Lovely place to relax. Friendly staff! Bohemia bar is great too, lovely food amazing cocktails too!!! Well worth a visit.

Reviewed on Facebook