Hampshire Windows & Doors

Rude, Threatening, wont supply valid invoices
Rude and threatening man. He seemed very nice at first but after he left, for some reason I can’t think of he just didn’t want to supply the FENSA certificate, Dan gave one excuse after another. After 4 months I asked him again and he was unbelievably rude making personal comments about me and my wife. Even asking for teh Keys was taken to offence. He only gave us a few keys and said “Ahh that key will work on them all”. I had to explain that we wanted a key for each window. That didn’t go down well.
All we wanted was the FENSA certificate and Invoice. After 3 months and phoning him abdout 4 times, he blocked my number. I had to call from a friends mobile.
So I complained to Fensa. And he finally did a certificate but made sure it was wrong, it missed off 4 windows. Trying to get Dan to amend the certificate was awful. For some reason he just didn’t want to do fix it. I’m guessing he didn’t want proof of him actually doing the job?
Fensa then did an exception and it failed spectacularly.
Dan went on another rant saying Fensa are wrong, and he knows better than them. Finally, he agreed to fix the problems, but it would take another couple of months. (By now this had been going on for 5 months)
He wouldn’t fix the certificate until he finished the repairs that Fensa said to do which was totally unnecessary.
So needles to say I was not happy. So, as I was suspicious for him, as he wants all payments into his personal bank account. Not the company account on the quote, I asked for a copy of the Invoice. He then said that I asked for him do it cash and if I wanted an invoice, I would have to pay the extra for the VAT. He then went off on another rant and made loads of baseless accusations, all of this was totally out of the blue.
The whole thing took more than 7 months to sort out. I never did get my VAT invoice and he made no fuss about his tax dodging.
We are now left with replacing all the broken trickle vents of varying types all around the house and repairing a mass of cracks in the ceiling and walls.
The man is a bully and tries to intimidate. so if you want, keys for windows, matching trickle vents, FENSA certificates, or even invoices. If you ask, he’ll get angry.

My advice is keep clear!

UPDATE: Dan has now seen the review and sent us more abusive emails. FYI Dan, I have blocked your emails. Any more abusive messages and I will report you to the police. do not contact us ever again. More...

Absolutely outstanding service & product finish. Dan & Dean did a fantastic job, totally transforming our house with new UPVC anthracite windows, cladding, fascia, soffits & bargeboards. Beautiful new front door & guttering. Dan is really passionate about his customer receiving exceptional service - with Dean, they make a great team. Nothing was ever too much trouble - so very helpful.
This standard of high-quality workmanship & fantastic customer service, is such a rarity in this day & age & they were such a pleasure to have around our home. So, look no further than Hampshire Windows & Doors, you will certainly not be disappointed. Needless to say, we will highly recommend them to everyone.
Thank you, Dan & Dean - absolutely love the new look of our house. You are super stars xx More...

Absolutely brilliant service, Dan is extremely knowledgeable having worked in the industry for many many years and he offered great insight into what would be the best solution for me whilst considering all of the circumstances. He even helped with an issue outside of his area of expertise by putting me in touch with a trusted colleague who could assist. Great service, truly competitive pricing and certainly someone I would not hesitate to recommend. A really great, trustworthy and decent guy. More...

Looking for someone who just gets the job done then Dan is the man. No hard sales. Quality job at a reasonable price. Happy to recommend this company and will definitely use again.