Food Was very limited if special occasions are on, plus the gravy was just like water. Also saw a waiter eating off of trays behind the counter.... Rooms are not.clean sheets were thilty and hadn't been hovered for we found nail clippings, And no plug for sink which made it easy for things to fall....
04/07/2018 Jimmy Macc
From my first entrance to my handing the keyback it was a wonderful experience. Yes to all who have mentioned that it's a little dated and yes it's slightly ready for a facelift...but seriously...for the price , location and ample parking...it's a gift.
The staff courtesy and professionalism is second to none and the smiling faces for an early departure is very welcome.
Check in and out took 30 seconds max...and distance to Luton airport is 15 Minutes.
To the people who have complained...then in my humble opinion...pay an extra £100. And go to one of the big names....
To those of us who just want convenience and a clean bed then it's a no brainer.
Thank you for your above and beyond service.
26/06/2018 Lisa Lambert
Staff very helpful and friendly. Food passable.
sheets didn't fit the bed.
The toilet rolls were on the towel holder.
Plug didn't work in the sink
Shower didn't have a door on, so floor got flooded.
Socket on the wall didn't work.
The view outside was through the dirtiest windows and of the fans and rubbish on the roof.
I have mentioned this to reception and she said they are going to ring me. But haven't as yet.
20/05/2018 Edward Sangster
Good hotel for Luton town and the airport is only a short and cheap local cab ride away. The hotel needs a little T&C in places, but can't complain about the price. Nice bar and restaurant and the bar area has a nice outside area. House keeping is very good as the room was always spotless and the housemaids are thorough, professional and freindly. The room itself was spacious and had a large double bed, even though I booked as a single occupancy. The receptionist was always friendly and efficient and always around to help.
14/05/2018 Arthur Dinsdale
This is a very friendly well kept hotel. It has everything you need. 5 Stars for the fantastic value.
16/04/2018 Baz Rayaz
Good rates if booked via booking.com, stayed a few times and it has been OK, however my last stay the service was poor. My booking was not on the system, took far to long to sort a room out. Even then wrong room was given. I was so tired as came back from Italy I decided to just sleep in the twin room. Should have been a double. If travelling from Luton Airport, parking at hotel is only £5 per day, so very convenient. Never had food from hotel, however plenty of local places including a service station.
19/03/2018 Stephen Frew
Staff very friendly, food nice and relatively clean. The hotel rooms, however, definitely need to be updated. Was very noisy at night as room was next to doors through to lifts and other guest talking in the corridors (not the hotels fault).
18/02/2018 leke falano
Customer service at reception - watch out of light skinny short guy at night. Very rude.
Never ready to help, full of attitude.
Lift broke down four times in 24 hours.
You cant even have a shower..the hot water is extremely hot and the cold wasn't mixing. Lift smells like some council estate in London.
Kitchen staffs are hardworking tho and helpful!**
Generally, the building is extremely old.