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Stirling Ackroyd Legal

Commercial Road, London

(370)
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Reviews (370)

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5/5

370 customer reviews

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3 February 2021

Awful experience.
Throughout our first time buyers experience we were subjected to more unanswered emails and calls than we could count. All other parties in the buying chain grew frustrated at our solicitor Rey Caliskan's lack of responses, slow progress and unprofessional emails.
Stirling Ackroyd as a whole were extremely unhelpful and uncommunicative, with ignored emails and telephone appointment times being a regular occurance.
I understand that the whole industry of property purchasing is archaic and needs an overhaul, but the worst part of it all was dealing with Stirling Ackroyd. No customer service, mostly no responses to emails, always too busy to talk, never put our minds at ease in regards to any aspect of the purchase and never took the time to explain what was going on.
We had to chase down every bit of correspondence from the sellers solicitors, and ask the estate agents if we could be involved in the email chains so that we could sort out any queries that we could ourselves.

There is a pandemic, so it is understandable that there are delays in everything at the moment, but the way that we were dealt with is still not excusable. Even an explanation email saying that things were slow at the moment would have been appreciated, instead we got defensive replies on the rare occasions we did get replies, and the whole interaction made buying our first house 100 times more stressful than it should have been.
They have no respect for their customers, and obviously don't rely on recommendations as all subsequent negative reviews echo my own experience. I can only assume that the majority of the good reviews are fake.
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8 January 2020

Stirling Ackroyd did a detailed, thorough job on my move to my first property.

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1 January 2020

Bola Kim handled the sale of my flat, and I was very pleased with the way the transaction was handled. No complaints at all. Pace of progress was good, and fees very competitive. Some additional complexity due to the sale being to the local council and me being away on holiday during exchange and completion, but everything was handled to a very high standard. Thank you Bola & team, all the best for the future More...

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20 December 2019

Very smooth transaction including handling a simultaneous exchange/completion on Friday 21Dec!! Rey Caliskan Ran the deal and was excellent and approachable. Very competitive fees too!

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9 December 2019

I am very happy with the service from Ackroyd Legal and specially with Bola , She been fantastic in proactively suggesting and resolving issues. She is very approachable and very easy to work with. I had many issues in terms of dealing some situations and she helped with easy solutions . More...

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2 December 2019

I used Stirling Ackroyd Legal recently for the purchase of a new house but of particular interest for this review, a really quite difficult sale. My solicitor, Rey Caliskan, was genuinely fantastic - personable, patient and the quality of her work was tremendous. I understand the communication concerns that I've read, but I came to understand that this was more a function of the fact that if there was no update to give there was no need to necessarily communicate it. Frustrating with obvious asymmetries of information and on reflection maybe something their front of house staff could communicate better to clients. That being said, i paid them to sell my flat and complete a purchase in a really restricted timeframe. They did that and I'm really happy with their work and would use them again. More...

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20 November 2019

Applied for family Visas in July and granted Visas In November. Every thing gone smoothly. No problems at all. Been asked to provide birth certificates for my 4 children in 10 days. I'm very happy. Can't explain how happy I am. It was really hard to get my wife and 4 kids in uk. Thanks to my friend he referred me stirling achroyed legal. Many thanks to my solicitor sue channa. More...

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19 November 2019

Our flat purchase was handled by Peter and Reyhan. They did a great job all along the process, checking and explaining every step clearly. They were hard working, diligent, and understanding. We were constrained to move in on a specific date, and they doubled their efforts to speed up the process in the final days - they were sending emails very late at night, and regularly checking with the vendor’s solicitors who were a nightmare to deal with. I definitely recommend! More...

Reviewed on TrustPilot

15 November 2019

I would recommend Amna to anyone. She answered all our calls, responded quick, and she worked hard on our case.Taking one star out because of the the issues we had with Sterling Ackroyd in the beginning. (We had a few hiccups with Sterling Ackroyd in the beginning due to lack of communications and management but ever since Amna took over it was all good) More...

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11 November 2019

If you are lucky enough to have Amna Qureshi on your conveyancing team then count your lucky stars! She was diligent, hard working, communicative and responsive under a short timeframe sale of our property. Simply put you could not ask for anything more. More...

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8 November 2019

Reasonably priced service and quick and efficient from the solicitor. Answered all questions and in a quick time frame. Had no issues and would gladly use again.

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6 November 2019

I do appreciate for Abraham Gobinath !!!He is very faithful and reliable.I am so happy with him and company service.Thank you again

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3 November 2019

My case was handled by the solicitor SUE CHANA. She was very professional, knowledgeable and supportive and kept me informed of any new developments as they arose. In cases like mine, people are often kept waiting for long periods of time with no information which is very difficult. My case was lengthy and complex and impacted on myself and my partner's well being, but throughout the time working with Sue, I felt valued and respected as a human being. She was very honest about my circumstances and also did her best for me to help minimise my expenditure.My case was successful thanks to her and i definitely would recommend her for cases such as mine dealing with immigration matters.I feel relieved and as though a weight has been lifted.Thank you very much More...

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3 November 2019

Kuldip and Reyan were great. They were very friendly and professional. I'm a first time buyer and they looked out for my best interests and kept me updated throughout the various stages. I would definitely recommend their services. More...

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1 November 2019

Peter and Rey handled my sale professionally, efficiently and with regular communication... what more could you ask for? Thank you team

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30 October 2019

Peter and Rey helped us buy our first flat in East London, the purchase was handled professionally and smoothly. Thanks to both for your support and patience throughout the process!

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28 October 2019

The sale of my flat was handled very professionally by Mohammed Nakhuda. I was kept informed throughout the process by emails and telephone calls.Very pleased with the service.

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28 October 2019

Thank you Mohammed for your diligence and professional execution of my probate sale. I found you to be a good communicator who responded timely to the various issues which arose during the sale always seeking to protect my interests. On the basis of my experience with you I would have no hesitation in recommending Sterling Ackroyd Legal.WH Lee More...

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25 October 2019

Zara from Stirling Ackroyd was very professional, always easy to reach and responsive. She looked after both a sale and a purchase for me. I was satisfied for both processes. I recommend. More...

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9 October 2019

The sale of my house was handled very swift and professionally handled by Zara Bhavnani. I was kept informed every time there was any exchange of emails, this may not seem relevant to some, but can prove to be very useful if the conveyancer acting for the other partie makes random claims of already provided documentation not being submitted etc. Zara answered the phone and dealt with all concerns raised every time I called, again this may seem trivial, but just getting a conveyancing company to answer the phone, let alone getting through to the individual handling your sale or purchase is a rarity.Very pleased with the service. More...

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7 October 2019

Just moved into our new house earlier today. Mr Nakhuda from Stirling Ackroyd dealt with all the nitty gritty and he was very very helpful. We had massive problems with the solicitors at the bottom of the chain but I found Mr Nakhuda kept me up to date and was very efficient.If we ever move again I will definitely seek their help again and would definitely recommend. More...

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4 October 2019

Whenever I get a comfortable and good customer service, I just have to share my experience to others,not just only the bad things that ever happened. To had to this review on Stirling Ackroyd legal firm was never a no brainer,the best hospitality have received so far in this country doing business and being a client customer whatever you may call it,Ms Sue Chana was my solicitor and I am so thankful for the friends that recommended Ms Chana to me, because honestly she Ms Chana dealt with my case in a professional and super understanding friendly manner that anyone would love to have these customer service.And for the girls at the front desk welcoming greeting is a feeling you get, when you take an Exam and you got the news you pass the test before the results advertised,perfect for them and I am a person that observe everything,and from what I saw It was impressive.Thanks to Ms Sue Chana who make sure my documents were all up to date and make my home office procedures a very quick and big success.So therefore I would highly recommend this firm and Ms Sue Chana to the public. More...

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27 September 2019

Tamseel at stirling ackroyd was good in dealing with responsive emails etc. His team assisted us in purchasing a property and finally all have been completed. We thank you for your help.

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22 September 2019

My immigration matter has been dealt with great professionalism and precision on the part of Sue Chana. I cannot recommend Stirling Ackroyd enough. They are competent and incredibly helpful.Will definitely use them again. More...

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22 September 2019

We used Stirling Ackroyd for our recent sale and purchase and couldn't have been happier with them. We had Zara and when she was away Bola, who were both brilliant. Zara managed our expectations and said she would always respond with 24 to 48 hours to an email. She was always clear in her communications and very helpful as we had lots of issues with the purchase and sale so it took a lot longer than we expected. We would definitely recommend them. More...

Reviewed on TrustPilot

10 September 2019

First, we would like to thank you Mohammed for the enormous effort you have put it to meet the completion deadline for the 15/8/19. We found you extremely professional throughout the process, sharing active communication and up to date info with us and most importantly feeling heard by you.You deliver as a professional in a very intelligent manner, we doing that you conduct yourself very honest, open and dedicated for your customer service and positive experience.I definitely commend your work, efforts and ethics and I will surely be recommending you and the firm going forward. More...

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9 September 2019

I’ve been through few solicitors before and was very disappointed until I met Stirling Ackroyd. Very professional team and all the staff is very nice and helpful. Thank you.

Reviewed on TrustPilot

2 September 2019

Dear readers I wish to share my experience with this law firm. First of all I am a Russian national doing business in Dubai. I met the CEO and his team at City scape property convention last year. This year I decided to buy a portfolio of properties commercial and residential in Cambridge. I sought Mr Ahmed’s advice and was automatically received with positive attitude, attention to detail and advice. I had 2 initial meetings in Dubai for which I was not charged. I was allocated a team of 2 Solicitors (I understand this is the same as an attorney or lawyer). Both my lawyers were fantastic from inception. They negotiated the deal on my behalf and as such saved me almost £600k in tax and stamp duty alone!! Instead of buying the assets we decided to buy the company which was much easier and financially better. Immediately the team produced a shopping list of questions for the seller. They did thorough aggressive due diligence over the course of 5 weeks and executed the deal in an orderly fashion. I am now taking their advice on other ongoing business and commercial mergers in relation to the same asset. I can not thank them enough for all their support and enthusiasm. I have always found English lawyers to be very very expensive and hard to communicate with, but not this company. I was given fixed fees from our first meeting and was not charged hourly which I think is simply ridiculous!!Anyway I would recommend to anyone and everyone especially if you are an expat or international client living abroad. They have a great team in Dubai.Thank you all. More...

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2 September 2019

Azra Malik's demeanor was incredibly welcoming and warm and at the same time proved she has the knowledge, expertise and drive to act for me. She is extremely professional and hardworking and it helps that everyone that she met whilst taking statements said that she was incredible. She has totally challenged the stereotype of a Solicitor. I have had a traumatic injury and Azra's knowledge and understanding through her experience with these types of cases has been invaluable. She always explained things in a way I could understand because of the complications of my recovery. I recommend her services to you all! More...

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1 September 2019

I found this solicitor through my broker who recommends me about the company StirlyingAckroy and I deal with Zara Bawnani whose is very helpful on my case and everything I require I got the answer with her and I will recommend anybody who is looking for solicitor for the property the best one is Zara. She’s done job as she promised on time expected many many thanks Zara . More...

Reviewed on TrustPilot

30 August 2019

Mohammed Nakhuda Was our representative and he did in an excellent job with a not so straight forward house sale and purchase.

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20 August 2019

I found Zara very supportive and professional. Zara made sure to always keep me updated. Very responsive & easy to communicate with. Highly recommended

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19 August 2019

My solicitor was sue chana omg what do i say about her no words can describe her she helped me through my husbands spousal visa she done everything in such a professional way and today i got my husbands visa, no matter when i called or emailed or messeged her she got back to me straight away, no matter what day what time it was she was always there for me, she gave me the confident throughout the whole process, i dealt with other solicitors before sue but my hubby visa got refused and they were nothing like sue she is the best i will highly recommend sue to everyone, i will choose for everytime i need legal help from now on THANK YOU SUE CHANA your the best

Reviewed on TrustPilot

19 August 2019

Zara B, Jamil, Imad & the team are amazing. Excellent communication, Zara kept me updated every step on my matter. I honestly cannot fault their service. In my opinion, it is always best to communicate via email and wait, Stirling Ackroyd Legal is a service-related business if you don't receive a response in 10 minutes wait, everyone is busy and being busy is not a bad thing! More...

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16 August 2019

Professional, Competent, Responsive and Clear. Mohammed has been extremely supportive during our sale. I would recommend Stirling Ackroyd to my friends and family for any legal services. Thank you

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15 August 2019

I have to start this off with the amazing customer service they had provided and how they had my problem situated very professionally . Recently I had sold one of my properties with this firm and the buyer was a cash buyer so when I had contacted this company I had this resolved right away and I was informed frequently on how I was going to have this fixed. So far an amazing experience with this company and I highly recommend this.Many ThanksKarim More...

Reviewed on TrustPilot

9 August 2019

I’ve used their services twice - And both times successfully won the case! The second case was a little more complicated and there were initial doubts around the likelihood of winning it (claimant was the council! ) but the team turned it around completely and definitely went well above and beyond to make sure it was a success. I went to them mid June to build a case with a court hearing of 23rd July but the team worked so hard to make it all a success! Thank you, Hiten and team. More...

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8 August 2019

I would highly recommend them. Very professional and knowledgeable and gave excellent service

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8 August 2019

This firm is very reliable and trustworthy. They are specialised in property and commercial matters. I must recommend it without any doubt. I wish their success and prosperity. Thanks More...

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8 August 2019

I would highly recommend them.

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8 August 2019

Great service, very professional, would certainly recommend and use them again.

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8 August 2019

Thanking Stirling Ackroyd Legal for their accommodation and support for as a friend and trustfulness. Welcome them for business at all times...!

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8 August 2019

I am a first time buyer in London. I found my solicitor Zara really supportive and dedicated. She explained things to me in an easy to understand manner and was patient. I felt in safe hands with Zara, she communicated to me any changes along the way. Excellent contact maintained throughout. Pricing was also competitive. More...

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7 August 2019

The firm helped with a few property transactions. Its was seemless and informative all the way. I always felt like I could just pick uo the phone at any time. I would highly recommend this company. More...

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7 August 2019

Very prompt and professional service One to one advice ... very reasonable

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7 August 2019

My experience of moving home has been a smooth and pleasant one. Service provided was excellent and I would recommend Stirling Ackroyd Legal.

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6 August 2019

As a first time buyer, I didn't really know what to do, but they were supportive every step of the way. Definitely recommend them.

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2 August 2019

Second time I have instructed Stirling Arckroyd. Really impressed, they resolved everything with minimal work from me while keeping me informed. Recommend them and Mohammed N.

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31 July 2019

I have dealt with Uthman and Imad at Stirling, and have been really pleased with the service I have received.They responded to my queries in a timely manner. I will certainly use them again in the future. More...

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31 July 2019

We refer to Imad on a regular basis and he gives our clients great service and ensures deals go through super efficiently. Very helpful and easy to get hold of. Recommend to all as service provided is excellent every time. More...

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