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About

Morgan Ritchie, firstly I UNDERSTAND WE ARE ALL IN VERY DIFFICULT TIMES AND WE UNDERSTAND THAT YOU MAY NOT WANT THE WORK CARRIED RIGHT NOW, BUT (BIG BUT) PLEASE do not contact us unless you REALLY WANT OUR professional and transparent free estimates and guidance.

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Reviews (26)

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J
1 April 2020

A great service from start to finish, I needed some work doing to a property that I rent out and don't live that close to. I had full trust in Robert and his team to carry out the work, I got sent regular updates and pictures, it all came in within budget and a professional job was done. I will definitely continue to use Morgan Ritchie from now on. More...

HI Janey Many thanks for the 5 star review, your pointers are really important to us, it makes us very pleased that we have carried those out to your satisfaction. Robert

Y
31 March 2020

Super professional and great time management( even with all the potential issues with the covid-19 outbreak) they didn’t let us down. Painting and wallpapering was to a superb standard. Everyone was very friendly and they will be my go to for any future projects. HIGHLY RECOMMEND More...

HI Thank you for the 5 star review and praising comments, keep safe and well , and enjoy your new home together. Robert

L
21 March 2020

I worked with Robert scoping out and costing a medium-sized NHS commercial renovation project in an ambulance station. We were looking to renovate a large staff room, kitchen and three offices to a budget of approx £16,000. Robert brought his ideas, expertise and contacts and drove the project forwards. The best thing about the service provided was that Robert was able to deal with ambiguity - we weren't sure exactly what we wanted but Robert and his lead builder/carpenter were not phased by this at all and guided us through to produce a costing. Robert is well connected with various tradesmen so it felt like no job was too big or too small. Unfortunately due to the coronavirus outbreak we have had to put off the works due to operational pressures, but I felt wholly assured that the work would have been completed on time and to a high standard. Would highly recommend. More...

From the first point of contact, text, email, WhatsApp or calling to sent up an appointment to a successful conclusion of the project our aim is to provide all you have kindly said. We will most defaintly keep in touch and hope to achieve that successful conclusion with you at the Homerton ambulance station in the near future. Thank you. Robert

K
17 March 2020

Very helpful and persistent! Mission accomplished! Thank you!

Thank you for the review, and your choice of words; like to be helpful when ever possible. Our persistence is to give the best service we can and follow all requests through to completion, which in this case had a mission accomplished finish and 5 Stars. Robert

A
28 February 2020

We got a quote from them and felt like they were very fair. We were in touch with Robert who was fantastic. He had a lot of great ideas for our space and was very responsive through the process. Would definitely try to use them for my next job! Unfortunately this time our property managers put some blocks on our work. More...

Hi Alison Many thanks for the review, the first stage of any work/project is transparency, fair and realistic costings. Speak again, i hope. Robert

J
8 January 2020

From start to finish the process was very professional. I live overseas and they kept me informed as they decorated my flat. At the end my tenants were happy, I was happy a d would work with Morgan Ritchie again in the future. More...

Hi Jon. Many thanks for your 5 star review, whether here or abroad we want to keep our standards, communication, and transparency at a professional level. Robert

D
7 January 2020

We liked the job they did and we liked working with them. Flat looks fresh and bright. Good job.

Hi. It is always pleasing to receive a review as we can always improve our services. A 5 star is though a pleasing testimony of where we are at, thank you Robert

C
19 December 2019

Good process overall, worked well to arrange work from various tradesmen and cleaning team which is what was needed. Good to have video of work done following completion for peace of mind.

Some lack of attention to detail on some of the work (blind was broken, shelf remounted upside down, area to be given new plasterboard was just repatched with filler).

Overall a good process but was repeatedly asked for feedback and this review following the work - I was unable to visit the property promptly to do so (being pregnant and working!).
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H
21 September 2019

This is the second time we work with them. They helped us installed the lights for the bedrooms. They are fast, polite and professional. We are happy with their work!

Many thanks for your review, we always want to learn from any issues that may have been caused and happy at anytime to compensate, but your overall review is positive and now happy you have been successful in renting the flat and like to take some professional credit for that too. Robert

R
19 August 2019

Robert and the team at Morgan Ritchie we’re fantastic throughout the process of moving out of my property and preparing it to let. A variety of works we’re project managed brilliantly and Robert went above and beyond when solving some last minute issues. Highly recommend More...

Many thanks for the remarks and stars, being able to have satisfied clients and customers is the end result we always want to achieve and will continue to strive to do just that. Robert

H
21 July 2019

Robert and his team helped us with wallpapering and installing the curtain tracks. They are friendly and respond quickly to our request. More importantly, they are extremely professional and meticulous. We are very satisfied with their work. And we would definitely choose them again. Highly recommended! More...

Hi. Many thanks for those kind words and to know our services are greatly recieved. Enjoy your lovely new home. Robert

N
12 June 2019

We needed some painting done and were contacted by Robert from Morgan Ritchie the same day. We were so impressed with his professionalism and genuine passion for his work, it was a real breath of fresh air. He came the same day and gave us a quote which he was able to keep within our budget. What’s more he has stayed in touch every step of the way. Robert gave us lots of fantastic advice on how to get the best out of our space which we genuinely appreciate. We would not hesitate in using Morgan Ritchie again! More...

Hi thank you for your kind review, we will always continue to offer this service at all times. Robert

A
16 May 2019

Robert was extremely efficient with communication and they carried out high quality work, good experience.

Many thanks for the 5 star review, all the points you made we try to put first and foremost while continue to improve. Robert

S
20 April 2019

Came to fix our boiler quickly, the man came on time and was very friendly

Hi Many thanks for your 5 star review, having a satisfied customer is the backbone of any company. They are happy and they tell friends , and friends tell friends. This is an important part of being a successful company, many thanks. Robert

C
18 April 2019

Good response and customer service but wasn't suitable for us

Hi many thanks, it is important to us whether we do or do not get any job/project to give a professional service from the first introduction. Robert

N
9 April 2019

He done an excellent job. My house looks triple good then when I saw it first time. 😁👍

HI Nirmala Many thanks and so pleased it is triple good.

W
4 March 2019

brilliant Co quick responce and woking to my timetable

William many many thanks. This is important to us to reassure our clients before we even start the work. Be in touch with the full timetable to get your property decorated and new carpet, and on the market to sell. Thank you. Robert

H
17 February 2019

Keen to come round and give me a quote . In the end , a wealth of execuses of not been able to email me the quote , decided not to use them as I would hate to be in that situation had they been working on my job.

Dear Sir. We apologies if you saw these as excuses, not at all, knowing you project was not starting till at the earliest April and possible August 2019 we were yes slow in responding and when i texted to find out if our estimate would be useful we unfortunately did not get a reply. You have a lovely house in an area we have satisfied several clients. Estimates sometime can have a priority, for example a leaking shower causing damage to rooms below or a boiler not working do occasionally jump the queue as seen as urgently required. Once again the error and delay was not all intentional and hope the contractors you have chosen give you a professional service you deserve. Robert

R
11 January 2019

Quick, professional and a very good job.

Hi Rory Many thanks for the 5 star review, all you have mentioned we aim to achieve every time. Thanks you Robert

D
4 January 2019

Very professional. Arrived on the day as promised. The work itself was excellent. All complaints were dealt with in a professional manner. I have no hesitation in recommending this company for any building work. Thanks very much. More...

Hi Daniel As you know we were so pleased to get the work carried out for you and your family. Thank you. Robert

S
28 December 2018

I am still waiting for redbridge council to respond to the survey.

Hi Stephen. Once the council respond let me know, meanwhile i will ask our professional damp course contractor regarding your question on radiator positioning. Robert

N
18 December 2018

Great communication and easy to deal with. They did a great job and all the contractors were polite, thorough and clean. They weren't pushy with anything and gave good advice. More...

Many thanks for the constructive and important review, we will continue to offer and improve in all those areas. Robert

E
7 December 2018

As an overseas landlord you have to put your faith in who you work with.
Morgan Ritchie have always helped us out usually with a very quick turnaround. Reasonable rates too.

Eleanor, many thanks for the 5 star review, it is a pleasure working with you from so far away. Robert

F
28 November 2018

Robert has been extremely helpful and very responsive in providing detailed quotes , advice and specialists.. As a first time buyer, navigating all the problems in a flat is overwhelming. I had Robert quote for a number of maintenance and decorating jobs, and he was extremely professional throughout the process. So far I’ve just taken on the essentials - the boiler/heating. He organised for gas safe engineers to come and look at the problem very quickly and at a time that suited us and at a very reasonable cost as well. From my contact with Morgan Ritchie so far I would definitely recommend them to homeowners and landlords alike. Thank you for your help so far! More...

M
1 October 2018

I used Morgan Ritchie to decorate a new flat that I moved into. From the moment I contacted the company their customer service was flawless. A manager from the company made contact with me straight away. He attended my flat and gave me brilliant advice. I was provided with a detailed and professional outline of the work needed and the cost. The company started on my flat within a few days and finished on time. The staff that were used for the job were polite, respectful and hard working. I will definitely use this company again and I would recommend them to anyone who needs the services they offer. The standard of decorating done in my flat was outstanding. Morgan Ritchie is a professional and trustworthy company. More...

B
12 September 2018

We recently had extensive work carried out by Morgan Ritchie which resulted in my enquiry through Bark.

We were delighted with the results and the professionalism of the company and their chosen workmen. The work required due to significant water leaks from common parts of a block of flats, included total replacement of one en-suite bathroom and significant replacement of major parts of another. The work was carried out quickly and with as little disturbance as possible. Each night the premises being left in a clean and tidy condition. More...

Many thanks for your review, and it is now a pleasure that we will have continuing work when required at the apartment block, as you chosen property maintenance company. Robert

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Q&A

We were first involved in property services in the year 2000, at this time were carried out work for the major estate agents in London. Over a period of years with more experience and professional contacts we became fully involved with providing a professional property maintenance service for everyone, and now have over 25 professionally skilled trades persons who work under our name.
Our leads still get generated from estate agents, where we are a preferred contractor for Purplebricks, and have an association with Stow Bros in Wanstead and Walthamstow East London. We also have a strong lead from Bark with good reviews and a positive feedback to a high percentage of our customers.

Guarantees carry no water unless you have confidence with the service and contractor you have asked for and offered the work too, anyone can say yes, we guarantee, we will carry out the work completely to your satisfaction. You need to know there is a guarantee, payments are made over the period of work, not final payment until till the work is completed to your satisfaction. Contractors are there on time, every working day of the project, updates are given to you as the work progress and from day one to completion to a high professional standard and service is maintained. All of this depends on the cost, the estimate, the cost to you, we make no pretence of being the cheapest or going to uncut to secure the job, a professional service is valued by the price that has to be paid, rather than paying the price after you have paid for the cheapest. We offer a free estimates and transparency, our guideline, refurbishment to a new bathroom may well start at £5000.00, a new kitchen with all fixtures, fittings and complete refurbishment can start at £9000.00. Decorating and wallpapering by skilled trades persons can start at £220.00 per day, our handy persons are also skilled in their fields at labour £50.00 per hour. Qualified electricians, plumbers and gas fitters range from £85.00 per hour. Large projects, refurbishing a 3-bedroom house to interior design with fixtures and fittings can range from £45000.00 - £60000.00.

The satisfaction of a job done to a professional standard, this now includes our exciting expansion to interior design where we can now offer the complete package from refurbishment to completing your project to the last scatter cushion!

One size does not fit all and so we saw a gap in the market to provide a transparent and personal maintenance service to cater for all London areas and the Home Counties. where we think each job, big and small, has a independent requirement. We have also now developed a portfolio of overseas clients who have property in the UK and need professional trades people to maintain there property while being rented so giving them a clear and detailed up date of all work that is needed or being carried out, this has recently happened with clients from both America and Canada.

To choose any professional service is a big step for anyone, whether accountant, solicitor, or as we are a property maintenance company. Your first thoughts will be; can I trust them, can I be sure they will deliver, will their estimates reflect the finished job, will the cost escalate, will they finish the job! These are not only thoughts but possibly some of the statements have happened to you. All I will say is, we can only visit, estimate with complete transparency, revisit as many times as you wish so you are sure we are the option you prefer, give you up to date progress and make you aware at any time any problems that have arisen before we proceed, only ask for staggered payments and give full accountability once the job and costs are agreed, and of course we offer a professional job carried out by trades persons with the skills necessary.

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