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Insight Marketing Services helps businesses and organisations win more customers, and keep the profitable ones they already have. Dianne is an experienced senior marketing manager/consultant who can demonstrate success for clients, improving the sales (volume and value), and profitability of clients through marketing interventions.



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Helping businesses and organisations understand buying motivation, apply on and offline communications techniques, and produce results by reaching target customers with relevant messages. I have 20 years' marketing experience, in large and small businesses, service and product, consumer and B2B, have written 2 marketing e-books, am qualified CIM, and chartered marketer.

Selling is a process which can be learnt. Follow our step by step guide and your delegates will identify sales opportunities, overcome objections smoothly, develop business relationships, and generate profitable sales.

Working in multinational call centres or just one to one coaching to improve individual performance, Dianne can unravel the complexities of effective telephone sales and help businesses grow through telemarketing.

In a small office, a not fro profit where you have to manage volunteers, or a department of a major company, Dianne can help delegates apply the tools of effective management, using both hard and soft skills.

Marketing is about meeting customers' needs and making a profit. Dianne has been running a range of marketing courses for both professionals and those who just need to know more for their own business or department.

Helping delegates or coachees to understand how to relate to customers, keep them coming back, and feel good as they do it.