EPP offer a wide variety of services locally and nationwide to our valued customers.
Services range from:
Custom PC Building
Home Network Setup
PC System Repair
Laptop/Phone/Tablet Screen Replacements
Custom PCs and Laptops
Slow and Glitch-Ridden Computers
Computers that are in need of a Refresh
Advice and Consultation
Graphic Design / Leaflet & Business Card production
We operate locally in Thetford and surrounding Areas. We have a rule that if a job take sunder 10 minutes to fix, then we charge £10, otherwise we charge £25 per hour, for the first 3 hours, then it reduces to £17.50 per hour. These rates are for bespoke work and most regular jobs have fixed prices which can be found below.
Virus Removal Service (£25 - £75)
We charge £25 per hour up to a maximum of 3 hours as we know you don't want to expect a hurrendous bill just becuase of a virus that wasn't even your fault, so we cap it at a £75 maximum for your peace of mind.
Data Retrieval (Please see website for charges)
Depending on the quantity of data, this job can be quite time consuming, it is not always possible to retrieve 100% depending on if the data is corrupt, EPP use every method possible to extract your data safely. Completely unrecoverrable drives are not charged for, but we offer to put any valuable data up to 32 GB on a memory stick (included in price). If it goes over 32GB we ask you to provide a Hard Drive or you can purchase one from ourselves if you need to.
Re-format and Re-install (£60)
Sometimes you just want a fresh start with your PC. A Reinstall of Windows is effectively starting a fresh. You don't have any of the old junk lurking in the background slowing you down and everything is like new again. We also dust out the inside of the PC (believe me, they need it). Included in the Price is the removal of Bloatware (Manufacturer own Software Bundled with PC that is completely unnecessary, HP, Compaq, Dell to name a few guilty perpetrators) should you wish.
Dianostic Issues and Corrupt Problems (£25 ph, then after 3 hours £17.50 ph)
Unfortunately there comes a time that you need your system saved and it isn't clear what has caused the problem, windows update can be a common culprit and corrupts files in the background causing various errors such as not booting, Blue Screens and Crashing. In these instances we have to charge the ongoing rate as impossible to predict how much time these problems can take up to.
System Cleanup & Refresh (£40)
System Tired? Getting sluggish with operations? We clean up your hard drive, defragment, run extensive virus/malware scans and check for any errors or likely problems. We also offer free advice on upgrades and then it is your choice should you wish to take that route.
Virtual Coaching (£17.50 per Hour)
Here at EPP we offer virtual assistance and Coaching at the rate of £17.50 per hour. Not only can we offer your assistance with your PC problems, but we also have skills to offer in Website design, Microsoft Office, Adobe Photoshop, Website Design, Online Marketing & SEO, Graphic/Leaflet Design and Content Creation. Please Purchase a slot of time in our shop and then get in touch when you'd like to arrange this for. Discounts can be discussed when booking more than 3 Hours at a time.
Fast and reliable service from EPP. Would highly recommend!
Excellent service and very reasonable pricing. Alex has helped us get out of many sticky IT problems. Very friendly and helpful advice.
Alex is thoroughly likeable, professional and honest, with excellent communication skills and willing to offer the best advice. His charges are very reasonable and he turns jobs around at speed; I heartily recommend his services. More...
Our laptop died & after numerous attempts of trying to get it to fire up I researched a local computer repair expert and found Alex at EPP very helpful. Alex managed to retrieve our files from our laptop & then sourced a new laptop & microsoft package at a better price than the national company chain which is located locally. I wouldn't hesitate to call on him again or to recommend him to others. More...
Great service! I needed help to build a professional workstation for rendering applications. I found in EEP Computer Services great support and professionalism. I got helpful advice to chose the workstation configuration and components. I received the workstation on time, perfectly working and at a fair cost. I am surely coming back to and I recommend EEP Computer Services to everyone. More...
Telephoned Alex asking for assistance with my computer and change of email address. Very polite and extremely helpful young man, nothing is ever too much trouble and took the time to explain carefully making sure I was happy before he left. So nice to be able to support local businesses, I wouldn't hesitate to use or recommend Alex to others. More...