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Brilliant Customer Service logo
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Brilliant Customer Service

Milton Keynes, Buckinghamshire

Brilliant Customer Service logo
B

Brilliant Customer Service

Milton Keynes, Buckinghamshire

About

We help individuals and organisations, big and small, to improve their customer service, support and sales performance.

We do this in three ways – by assessing, training and coaching.

With over 25 years of experience in designing, developing and delivering customer service training business skills training workshops and customer service skills at-the-desk coaching.

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Helping others achieve more, easier and quicker than they could do otherwise.

A passion for all things things business, marketing, customer service and sales related - training, coaching and consulting

Proven experience, guaranteed results - training, coaching and consulting

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Services

One-day in-house training - Customer service skills course Run this Brilliant one-day customer service training course in your business The focus of this engaging one-day in-house training course is to develop practical and proven ways of improving customer service skills and improve support standards

Service with a Sale - Consultative Selling Skills for improved customer service “How to stop selling and help customers buy” Available as an affordable in-house training and eLearning course, customised for free. The training is best run as two one-day courses = one inbound, the other outbound This a very practical selling skills course that combines excellent customer service and advanced consultative sales skills into one very informative personal improvement training workshop. At least half the course is spent planning, practicing and reviewing customer calls using role-plays and real calls (outbound only).

Each 1-2-1 at-the-desk skills coaching session lasts between 60-90 minutes and includes call observation, review of emails ,online chat or sales pipeline reviews. It is great add-on to any training course or a practical alternative to classroom-based customer service training

Time management skills for busy people How to to get more done in less time with this in-house Time Management Skills Training course. It is a highly practical and interactive time management training course brings time management to life. It does this through short and interactive presentations, practical exercises with lots of tips, tools and techniques.