Australian Cleaning Force

Would leave no stars if I could. The worst end of lease clean, do not give this company your hard earned money. exceptionally high charges for an extremely poor service. We were told to expect an experienced cleaner, it turned out it was his first ever cleaning job. He left an empty food package in a vase, left footprints from his dirty boots on the floor and didn’t bother washing off any bathroom cleaner he sprayed on. I have never left a review before but genuinely feel that this company is a massive con and will not perform to even a remotely satisfactory level. So disappointed that we paid upfront thinking that we would get the service we expected.

Terrible experience! Do not use!! Also operate under at least one other name - "Cleani".
Our tenant booked these cleaners recently for a "full vacate clean". She had to pay upfront, this immediately should have raised a red flag. Our tenant was given a 'bond back guarantee' information sheet by the company (second red flag!!) basically saying that if there is a dispute the company requires the Property Condition Report prior to going back to re-do any missed areas. Utterly ridiculous. If they haven't done their job they should just go back and fix it or send a manager if they want to quality check, but obviously that's not a priority. As soon as I saw the content of the "Bond Back Guarantee" sheet I figured they must have many complaints, which I now see why.
After much follow up by our tenant and the threat of legal action, the company re-attended but that was just another issue in itself. Tenant was expected to meet them there and let them in to the property as they refused to collect keys. Tenant wasn't able to attend so we ended up having to go there with the keys. Asked the company to return the keys to our office and was told that they would only for them not to be returned and when my phone call was eventually returned over 24 hours later they informed me the keys were left at the property. When I went back to check their work (2nd time) they had only done ONE item on the list of about TEN! At this point our tenant was furious and it was completely a waste of our time. We had our recommended cleaner attend and rectify the issues and finally our tenant was issued with a refund of the value of our cleaners cost, approximately 3 weeks after the initial work.
The communication was terrible and highly unprofessional. Each time I phoned there was someone at the other end who couldn't speak English and no one to hold accountable.

Best Bond Back cleaning service provider.

Not good...carpet cleaning.
The house clean was fine, the carpet steam clean on the other hand terrible...
The carpet was damaged... Like bleach stains.emailed them and sent pics of stains. They went back twice,and still not fixed.
Then informed my real estate it was like that when they entered the property to commence the job . so I've had cost of carpet replacement deducted from bond.
I signed off the work straight after it was cleaned while carpet was still damp.
Stains weren't visible till next day.
NOT RECOMMENDED.