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AA Service UK LTD  logo logo
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AA Service UK LTD

London, London

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Reviews (8)

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3/5

8 customer reviews

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18 December 2023

Worst time management I encountered. I had to phone to remind the operators to order a part after a first visit, had to phone to remind to schedule a second appointment.
The engineer didn't show up on time. Different operators gave different reasons why the engineer was late - at least one of them must've been lying.
In the end it would've been the same price and 3 times quicker to ask Pimlico Plumbers or a Miele technician to do the same job.
A huge waste of time
If you need a job done on time and reliably - do not use AA Service.
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7 December 2023

The engineer arrived , spent 10 minutes looking at you tube, asked me the booklet that came with the machine. Then gave me a diagnostic that did not make any sense to the problem the machine had. A quick earner, keen to move to next job and take the call out fee, why would they stay and carry out the job that could take hours for the same rate as 10 min call out.... will not use or recommend. A shame . More...

30 April 2020

The engineer was fine. Competent, punctual, clear.

The sales team however, was not up to scratch:
* the price of the required spare part was quoted 30% more expensive than direct from the Bosch website
* when I pointed out the difference, they said it's because we get you next day delivery and bring it to your door
* I said that Bosch includes next day delivery for free anyway
* So they said you can order yourself, fine, and gave me a part number
* Sure enough, I got the part the next day. When I called to book the installation, the lady who spoke to me was very rude, from the time she answered the phone she was literally shouting at me, s if I'd gravely offended her. I booked the visit anyway
* She calls back 2 minutes later to say the appointment would be £50+VAT. I said I was quoted £35+VAT initially. She said because you ordered the part yourself, it will be £50. I said I was never told this, I was told you can order the part yourself it's the same. She went on to shout at me for 5 minutes then said she would call her colleague who spoke to me at the time to investigate.
* I was not called back but the next day the engineer came on time, and fixed the dishwasher. However they asked for £50 again. I spoke to another sales person on the phone, who was more amenable, admitted their mistake and we settled for £40
* The person was also surprised I wasn’t sent a confirmation email with the prices and booking at any point in the process

The truth is they tried to overcharge me twice: for the spare part and for the subsequent visit. It's a shame because aside from that the service was fine. If you use their service, make sure you get everything in writing
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7 March 2019

Very good company Don`t listen the previous reviews, they have many happy customers . Someone who hasn't seen a wrench in his life, decided that fuse has blown and writing bad reviews. . HELLO Ian professional plumber and still have to call appliance repair company to fix my washing machine.. From my experience I know only idiots living negative comments the happy ones dont bother to leave comment for fixing a fridge for example .. More...

Reviewed on Google Maps

7 March 2019

Used AA Service on three occasions and they were excellent, we would have no hesitation contacting your company again or recommending your services. Our engineer (Petko) was excellent and professional as have been Julia and Iva at your office.Thank you,Jeremy More...

Reviewed on Google Maps

7 March 2019

Best and efficient service i have use for this 10 years.Will continue to work with that company us many i can.

Reviewed on Google Maps

26 February 2019

Thanks for all professional work to my appliances,don't listen what other people been revues.

4 June 2017

I had the very unfortunate experience of making use of AA Service UK a few months ago for a dishwasher repair. Here is a list of reasons why I would advise you to avoid using them:
1. They cancelled my appointment, twice
2. They came twice to address the problem (leaking), were unable to fix it – yet still charged me for labour and parts (over and above the call out fee)
3. They billed me for a greater amount than was in invoice
4. When I called up for help, the man I spoke to was verbally abusive. Yelling at me on the phone, and telling me ‘the only way I would find happiness was in myself’ – when in fact happiness just required a competent repairman.
DO NOT USE THIS COMPANY. Honestly the worst service I have experienced across all industries to date.
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