The Thurrock Hotel

This hotel is perfectly adequate for an overnighter or short stay. We Xmas shopped at Lakeside and following day in Blue water.

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Location a bit remote with nothing to do within walking distance, would need transport. Door key cards stop working of you put them too close to a mobile phone. Good breakfast, large comfortable room, no mini bar. More...

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The hotel is in an excellent location, easy reach for the m25, On arrival we received excellent service, the room was very clean and an excellent bathroom, breakfast was excellent, But the Hotel does look a bit dated,Overall a 1 night stay at a very reasonable price, I would recommend this hotel

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The hotel was clean room was nice goodnight sleep a very good breakfast nice staff will be booking again very soon free parking is a great help good price bar has well nice not to get ripped off for drinks ||

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Warm welcome from very nice staff, room service was excellent too, a little expensive but good food.

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This is a lovely hotel and the staff are very welcoming and accommodating, but as this is an old school building unfortunately the floor boards creek and very loud so I was kept awake most of the night as the person above seemed to be lacking there roomThe breakfast was excellent.

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I'm a business tourist. I always thought this location was a bit of a motel set-up at a glance, you know... pay now and go to bed - nothing else. I will certainly put this location on my radar for future regional visits. Molly, the reception attendant, was exceptional at making me feel valued and welcome, a level that I feel exceeded the expected value of my visit. The room was very spacious and very well equipped. Many restaurant options are available to those needing to have dinner and breakfast too. A great hotel, not to be ignored for a fleeting visit. Very happy with my stay. A very special thanks to Molly, again, for sorting out a room allocation issue. Top tip... speak nicely and they will do all they can to make everything better for you. Fantastic stay. Secondary, get the Best western account, you get much more bang for your buck this way. More...

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Easy to find, friendly helpful staff. Easy check in and the room was great, warm and spacious and very comfortable. The evening meal was great and the bar was really nice too. Would recommend to anyone to stay and we will be staying again. Thankyou for a fantastic stay Thurrock Hotel. More...

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Enjoyed our stay

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It was super

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A well positioned hotel that is very close to the M25, food and facilities are very good and staff are extremely helpful.

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We have been staying here once a year for about 15 years and it gets better every year. Great value for money. Many of the rooms have now been updated and are clean and very spacious. The staff here are so lovely, always friendly and helpful. Food is really tasty. Never had an issue in all the time of staying here. More...

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Beautiful hotel but drinks terribly expensive

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Amazing!! Staff very very friendly, clean and warm room. I really loved it. They gave us 2 free drinks at hotel bar, what was lovely. We were in doubt between booking at the best western or Ibis. We made the right choice! best western is much cozier. I highly recommend. As a point of improvement, the curtains should be bigger so that the room would be completely dark in the morning. More...

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A great place to eat, drink & sleep.

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Excellent stay pre cruise. Really handy for Tilbury. Breakfast excellent. Staff superb..nothing too much trouble.

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Best food ever. Service tops with helpful staff. Room outstanding. For a special day this was definitely the best choice. From the moment I walked through the door the events manager helped me with very good options.

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It was cheap so we wasn’t expecting much but we were pleasantly surprised. The hotel is very conveniently located just off the M25 and in a short distance to Lakeside shopping. Plenty of parking. The check in and welcome was warm and friendly and the staff were all very helpful and attentive. We didn’t have an evening meal at the hotel but the food that was coming out looked pretty good. Beers in the bar are a little limited. Room was large, clean and comfortable. Got a good night sleep, you can hear the motorway a little but not as much as you’d expect. Shower was powerful and hot. Breakfast was good. Staff all lovely. More...

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Very comfortable room and excellent service

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Great place to put my head down for a night got me out of a jam

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In a very quiet and nice area

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Great hotel, value for money, just the only minor let. Down is that there is no kitchen service on a Sunday.

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The hotel was great. Nothing too much to do. The breakfast had all you needed from cooked to cereal. Room service was on time. Staff was very polite and helpful. My daughters first impressions was that it was too posh for us. Will be going back soon. More...

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only 4 stars as room could have done with a decent desk light

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Excellent value for money. Good location if you have to move in the car. The rooms are large and comfortable, but the bathroom sink is unusable (two separate taps, one with ice water, one with boiling water). Staff is friendly and helpfulCleaning:if you are Italian: no, it's not clean (like all hotels outside);if you are not Italian: it is very clean More...

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It's very clean and bed is also very comfortable

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Very nice, polite staff

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Clean room, staff ok, bed very comfortable, handy for work

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I have been staying here for 4 weeks running into into Oct 2019.|The rooms & beds are comfy, showers/baths excellent. Food is good too. I have spent most of my evenings in the hotel bar funnily enough. The staff here are superb. The staff I'd like to mention are Zoe, Chelsea, Kirsty & Donna. They have really looked after myself & my colleagues & deserve a mention. Love y'all x|If I'm working in this area again, I'll stay here again, recommended. More...

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Serene and very comfy. Budget friendly too.

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WE ENJOYED OUR 2 NIGHT STAY, THE STAFF WERE FRIENDLY AND BREAKFASTS WERE VERY GOOD, THE ROOMS WERE CLEAN , HOWEVER THE BED WAS VERY HARD, ALMOST LIKE LAYING ON THE GROUND, AND THERE IS NO LIFT IN THE HOTEL, WE WERE ON THE 2ND FLOOR, AND THE STEEP STAIRS WERE VERY TRYING, NEEDS TO HAVE LIFTS FITTED, THERE IS PLENTY OF SPACE TO ACCOMMODATE THIS.

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I am checking out tomorrow and have stayed here for 2 nights, I was impressed on walking into reception, very smart and clean. The lady on reception called Robyn was very helpful, the room was nice and clean. The staff where really helpful, they answered all my questions. Room service was brilliant and fast, they also sorted out my breakfast so I can have it on the go as I have to leave before breakfast starts :) only downside is there is no lifts for anyone who can't do the stairs. More...

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Stayed at hotel as had a family evening wedding in avery room,the staff was amazing kirsty was very helpful and on hand,rooms were clean and spacious,clean towels,food was lovely,only problem they have is no downstairs rooms or lifts or chair lifts for disabled,two disabled bays only,plenty other parking and very close to lakeside,cheaper if u dont book direct but well worth the stay if you want to go shopping

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Excellent service and great value for money

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Good food

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Staff really helpful and friendly, nothing is to much trouble for them. Room is large with a new shower room, TV and chair. Food is good but seems limited but that is due to me staying at the hotel for a few weeks with work. ||On Monday evening there was a party/event at the hotel, later in the evening/night there was a lot of younger people out side throwing stuff from a skip, screaming and shouting. several times during the event some one kicked my room door really hard. I called reception each time, Fire alarms were also set off, but what could they do only apologise. I found it quite intimidating. As I have said I've stayed here for the last 5 weeks and this was the only time i felt uncomfortable More...

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Local hotel complex that caters to individuals as well as businesses as required. Rooms / suites available for hire for business functions, meetings, team building events, etc. Rooms available to stay are well equipped and extremely accommodating to your needs.Themed dinners all the team, including Fawlty Towers, Murder Mystery, Fools and Horses, etc, etc.Wedding fairs held regularly too.Breakfast and afternoon tea available with Santa closer to Christmas, which looks great value and something nice for the believers out there.Christmas dinner available, and very popular for private and business parties (personally thought the room was a little too cramped when previously attended - would have benefitted by having a couple less tables in the room.All in all, a great local venue offering many things to cover multiple needs. More...

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The beds were really comfortable and my husband was impressed with the quality of the breakfast

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Nice size room, comfortable bed with good size wardrobe.

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Reported issues with room twice told maintenance would be informed nothing done

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Had stayed here years ago and it's improved greatly now best western have taken over. Staff were amazing, friendly and accommodating. Though they weren't too bad before. Rooms are clean and good sizes with comfy beds. Very affordable and family friendly. Really enjoyed our stay! More...

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Our two night stay in this luxurious room was very nice the first night was a Saturday and I did have to use the earplugs provided but was not a problem. The afternoon tea was yummy and there was plenty of it. Our jacuzzi bath had black bits coming out of it but didn’t leave it on for too long so that was a little disappointed but the room was beautiful so worth the money. Breakfast was nice and all staff where very pleasant so thank you to you all. More...

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Enjoyed our overnight stay at this hotel. Spacious room with nice modern bathroom - it was very warm though when we arrived. Food was excellent, both evening meal and breakfast, and the staff were very friendly and extremely helpful. Free parking too. More...

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Very clean , staff very good , room comfortable and large

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I have stayed here many times , the rooms are clean and fresh set far enough away from the main road to not hear traffic a lovely setting . Best western have taken away some of the baths and replaced with showers which personally I don’t like , tho understand why . Sadly on my last visit I chose to stay at the “royal hotel “ in Purfleet , which underlines the gulf in quality between these two establishments . . More...

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