The Spa Hotel
Pembury, Kent
(27)
Pembury, Kent
(27)
27 customer reviews
Fiat Luxx
Very nice boutique hotel. Rooms are a nice size. Big bathrooms, which is also nice. Staff were wonderful. Food was ok. It's at the top of a very steep hill so I didn't go into town. The gardens and grounds are beautiful. More...
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Mark Stocker
Our second visit in 5 weeks and the hotel once again we were not disappointed. From the excellent welcome at reception on arrival, our upgraded spacious very clean room, beautiful gardens, great spa facilities. The weather was on our side so the hotels convenient location to the Pantiles meant a pleasant walk through the park for an evening meal. Highly recommended the hotel. More...
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Blue Lily Weddings
Awesome place if you are looking for a wedding venue in the area. Great space inside and outside, good food and nice staff. I documented a wedding there recently and the Spa and the grounds made for really nice backdrops to the photos. More...
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Chris Gillmore
Went for afternoon Tea, food and tea was lovely. Would highly recommend this at the Spa Hotel in Tunbridge Wells. The wife and I were very impressed with the service.
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Charlotte Godwin
Stayed for two nights and was very impressed with the hotel itself. Friendly staff on arrival and room upgraded. Room was clean and decor was lovely! Bed was also very comfortable. Had dinner in the Brasserie on our first night and was pleasantly surprised! Duck and lamb was cooked to perfection. Tasty cocktails and very attentive service. Would definitely recommend this restaurant if staying. The afternoon tea was also delicious!! The only reason I haven’t given this hotel 5 stars is because the spa lets it down. First of all we was not told that the robes were in the wardrobe in a bag in our room, so we went to the spa empty handed then had to go back up to our room to get the robes. I then asked the woman at the spa reception if I could have some slippers/flip flops to walk around in to which she said they didn’t have any but if I wanted I could go to the main hotel reception to purchase a pair for £1.50. Not only would this been inconvenient to go to get the slippers I would expect this to be included in the price of a spa facility which I have been used to from previous spa experiences!! Nevertheless the massage and facial was amazing! The pool was very small and had no real feel of relaxation as it was overlooked by the gym! Also there is a females and males only sauna. Which I appreciate some guests may like however isn’t very good if you are away for the weekend as a couple as we couldn’t relax in the sauna together. In fact as soon as we had our treatments we left the spa all together. Reception Staff at the spa weren’t very friendly or helpful at all. I would highly recommend this hotel however avoid the spa would be my advice unless you just want a treatment. More...
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Amy Manning
Free upgrade offered when we arrived. Excellent service. Beautiful room and very relaxing spa! Our masseuse was lovely
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Rachel Fitzgerald
Visited for mother's Day for a massage and afternoon tea. Massage was great, exactly what was needed and very friendly staff. Afternoon tea was lovely, amazing food and very good service, catering for all our needs with no bother. More...
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Jean Morton
The accessible facilities that enabled my daughter to celebrate her birthday and spend a comfortable night at the Spa are excellent. The staff were very understanding and kind and we appreciated this very much. Thanks to everyone. Jean Morton. More...
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James Cumbers
The food was fantastic, the mutton was particularly good. Staff were very friendly and helpful, they worked with us to make sure we had the best room for our needs. We even ordered items not on the menu and they went out of their way to accommodate us. The only negative of the whole stay was the coffee wasn't very nice. More...
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Julia Niagulova
Peaceful location, beautiful interiors, great facilities in the room (hot shower, tea/coffee and comfy armchairs), the staff were lovely and helpful. The rooms were spotless and the bed was very comfortable. We also enjoyed the gym and spa facilities. Ladies sauna was great (very hot and dry) and the swimming pool, although not particularly large, was big enough to get a few lengths in. All in all, perfect stay! More...
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Lyn Cross
Friendly polite and helpful staff. Clean comfortable and well equipped room. Easy access to the shops. Plenty of parking including a motorbike specific area. Had a lovely stay.
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Stuart Holloway
Beautiful set up for a Christmas meal, professional service and well curated, with very good food. And very accommodating staff. A we'll run establishment.
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Martin Jordan
A pleasant hotel with spacious rooms and comfortable beds. Set back enough from the road so as not to be noisy like a lot of hotels in Tunbridge Wells and double glazed to make sure. Blackout curtains ensure a good night. Can only speak for the rooms and the lobby but a good night sleep is key. More...
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Kelly Groves
Been here twice now and it's lovely. It's relaxed and quiet. It's for everyone I do feel I should be slightly posh to come but it's not like that at all and all are welcomed here. Set on beautiful grounds and the rooms lovely and big. Drinks fairly expensive but there are also lovely pubs within walking distance that are worth a visit. More...
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Rebecca Steddy
Lovely friendly hotel, which I attended a wedding at. Beautiful setting and helpful staff. Highly recommend.
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Andrew Ryland
Food was delicious, the wedding reception was great, the bedroom was large, but just a 4 foot 6 inch wide bed that was only 6 feet long. I'm over 6 feet tall. I thought beds were usually 6 foot 3 inches long... after all the room was large enough to have a large bed. The bathroom was lovely and clean, and well provided, however, the shower leaked over the floor. The location is excellent, however, but I would not plan to stay here again. More...
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Maggie Cairney
We had a really lovely afternoon tea thank you. Was my mother-in-laws 88th birthday and she enjoyed it.
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Mark Turner
We stayed in a Cosy Deluxe room which was absolutely lovely and big with all mod cons. The bathroom had a bath and a shower which was a surprise, both were spotlessly clean. We used the pool facilities which were okay, the pool was a little chilly for one of us. The breakfast the next day was lovely and the staff couldn't do enough to make the whole experience 5 star. Lots of choices for breakfast. More...
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John Goldie
I stayed here for two nights in September as I was visiting Tunbridge Wells on business. The lady in reception was friendly and helpful. However, the main reason for this review is for the restaurant and the quality of the food. There was a nice atmosphere and the staff were very good. But the food - Wow! Absolutely superb! I tried something different each night and it didn’t disappoint. Compliments to the chef as it was simply delicious. More...
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Jack Crosby
Excellent local Tunbridge Wells hotel. Elegant, spacious and equipped with a first class gym and spa. Worth every penny!
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Colin Dadswell
Visited to attend a training course. Beautiful location with plenty of parking, good facilities. Friendly staff and everything provided that I needed, great experience.
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Kirsten Jarman
Attended for a funeral wake...lovely venue - excellent service but did enquire too many times when to clear food away..was never the right time or moment given the circumstances of the day. ...but always attentive to requests. To which am thankful for. More...
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S Surti
Always friendly staff, nice clean rooms, great breakfast :)
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Jack Leon
Lovely hotel set in beautiful grounds, the room in which we stayed in was very spacious and the bed extremely uncomfortable. The only downside to the room was the lack of a min bar/fridge and the toilet paper was very cheap! More...
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Martin Richardson
The hotel is lovely in beautiful well cared for grounds. We were upgraded (free of charge) to a top teir room with four poster bed which was great. Also given extended check out without any problem. Staff all very nice and helpful as you would expect. Only problem was food was a bit hit and miss. Had roast pork on Sunday, the crackling was perfect but the meat was too dry. Everything else on the plate was great. Best morning the full English was a bit sub standard. Bacon was not cooked fresh and the scrambled egg was not seasoned and was a dry. All said it is a nice hotel and we enjoyed it. Would go back and probably eat out. More...
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Emily Hayman
We stayed at the spa hotel for a wedding, they were really helpful when booking about the size of room we would need for a travel cot. And provided us with an early check in. All tje staff were very polite and helpful and the style of the room and furnishing was of a really high standard. Would love to come back and try thr spa facilities. More...
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Lethal Farmers
Excellent view from the outside, as I rode past with my delivery order. However, I have attended some functions here in the past, and can easily recall that the service was not only warm and welcoming, but friendly and swift. The rooms are kept to the highest of standards, and the menu and beverages are exquisite. Would happily stay for a while, and highly recommend. More...
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