SureCare Tower Hamlets & Waltham
We are CQC registered provider. We provide service for domiciliary care service. SureCare is a franchise, and providing service for 29 years now. We have everything in online platform which called one touch, a system gets use within hospitals.
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What do you love most about your job?
Caring and providing service to the vulnerable. Helping out those who is in need and make difference to their lives. Promote independent skills.
What inspired you to start your own business?
From my personal experience and by visiting in to many day centers has motivated to give back to those who are in needs of support.
Why should our clients choose you?
• SureCare tower hamlets & Waltham Forest is audited every quarter by head office to make sure that we meet and comply to the high standards set by CQC and SureCare.
• Due to be audited every quarter, you can be confident and safe knowing that your service users will receive a high standard and safety of care.
• You will also be confident and safe knowing that our carers are trained to the high levels that are to be expected by CQC and SureCare. We use an online portal which monitors what training has been completed by each carer and sends us prior notifications when renewal dates are approaching for refresher training.
• All service user files, documents, logging in and out of calls etc. are kept on an online platform called One Touch, a system which is used within hospitals across England. This provides clear transparency for everyone concerned as to what has happened and occurred during a call.
• We have carers available from different background, including female and male carers from Muslim Bengali speaking background.
Can you provide your services online or remotely? If so, please add details.
Our service is for door to door and requires physical present. Domiciliary care cannot be provided via online or remotely.
What changes have you made to keep your customers safe from Covid-19?
We have made policy and procedures for Covid 19. Carers to have continuous training, always have mask on including other relevant PPE.
Domicilary care
We provide service for Children, Young Adults, Adults and Senior Citizens who might be suffering from health conditions or illnesses such as;
• Physical disabilities
• Sensory loss, including those with dual sensory impairment.
• Mental Health problems
• Terminal illnesses
• Dementia
Some of the services we provide, but include many more are;
• Rising and Retiring
• Assistance with personal hygiene including bathing and hair washing
• Continence management
• Assistance with mobility
• Assistance with maintaining hydration and nutrition (cooking, meal preparation)
• Medication supervision/Administration
• Palliative care
• Reablement & Enablement
• Household management including shopping, cleaning, banking.
