Space Galleon

Key to the success of your website is the ability to stay up to date with developments at your company.

Traditionally, if you wanted to update your website, you would need to contact your developer, forward the materials to them and then wait a few days for your site to be updated. Once it is all done, you then receive an invoice for the privilege of updating your own site.

At Surge Solutions, we always believe in sidestepping the middle man and feel you should be in control over your own website.

For this reason, we developed our own unique content management system.

A content management system is a portal that allows you access to your own website. You would be able to add, delete and edit your own content and images. You can also add pages, delete pages and rearrange pages as you wish. Our content management system allows you to have full control over your own website.

You do not have to be a 'techie' to use our content management system. As long as you know how to access the internet, you are good to go. It was designed to be easy to use.

In turn, our content management system, that we lovingly call the SCS (Surge Control System) is bespoke to you. We have not built a single super content management system for a large client and then try to resell it onto future clients.

Our SCS is based on a module system. We have a main hub, and each additional function is a seperate module. You choose the modules that you want and we plug it into the hub. As a result, each of our clients have their own unique content management system. No longer should you be in a situation of being forced to use a system you cannot use.

Over the last two years, we have launched nearly 50 sites with our unique system.

However, out clients must always be free to choose what content management system they wish to use. If they are comfortable to use Wordpress or Drupal, we are happy to help. Choice is a critical mandate for our clients.

At Surge, we tailor our work to meet the needs of your 
business. We pride ourselves on our client communication, 
and we work closely with you to realise bespoke IT solutions 
that work for you and your customers.

Our wealth of professional experience allows us to offer our 
clients bespoke application solutions that can be employed 
to revitalise and expand existing web sites, as well as 
develop a whole new web presence for existing and new 
clients.

We have various modules that can be implemented, ranging 
from bulk emailing solutions to e-commerce facilities for 
accepting online payments.

Whatever your needs are, we 
can employ a practical and efficient solutions that is 
tailored to your needs.

A blog is a type of website that acts as an index to a series of 'diary' pages. Many blogs provide commentary or news on a particular subject; others function as more personal online diaries. A typical blog combines text, images, and links to other blogs, Web pages, and other media related to its topic.

The ability of readers to leave comments in an interactive format is an important part of many blogs. Most blogs are primarily textual, although some focus on art (Art blog), photographs (photoblog), videos (Video blogging), music (MP3 blog), and audio (podcasting).

This opens a vital line of communication between the client and the supplier. A blog helps show to the client that the supplier is well versed in their area of speciality and is kept up to date with new events and developments. It also provides an area to invite potential new clients to ask questions and for them to learn about you. With increased communication, it gives new clients the confidence to get in touch.

Buying online is more mainstream than it has ever been. You’ll not only want to make sure that your customers' online transactions are secure and hassle-free but you’ll want to know why the ones who don’t buy aren't filling their baskets.

At Surge Solutions, we provide your own e-commerce store that will be optimised to display your products to be as attractive to the user as possible as well as to ensure the user interface is easy for them to buy your products.

Your website will not only have a fast and secure system to collect payment, we can help you maximize your return on investment by collecting data about your customers as they browse and spend. This will help to improve your conversion rate and prevent attrition and basket abandonment.

There are a lot of booking systems available that and one will be a suitable fit for you to run your business, manage bookings and handle your customer requirements.

However, these systems require an website portal to allow users access to your booking engine. Sometimes, the booking engines provide a website as part of the package. The only issue is that its a template. It may be cheap, but its hard to make it your own. You want to stand out from the competition and a ready made website is not always the solution. The issue us you do still want to use the booking engine, especially as you have already invested heavily to use it.

A lot of clients choose a ready made system as they think adding a bespoke website and attach it to a ready made booking engine is an expensive option.

However, a lot of clients have experienced of a lot of clashes between their own needs and making an 'off the shelf' product work for them. As they are heavily invested in the system, it becomes an expensive exercise to request the developer to make the amends they desperately need.

Surge Solutions has integrated websites to many different booking engines and have built simple booking systems for property management, customer visits and reservations.

If your business supplies a large range of clients who in turn need access to their own private information and documentation, you need a large admin team to service each client and supply them the information they need.

A client portal can be a simple solution to allow users access to their documents and invoices, plans that are in need of renewal, backups to information that was lost or just areas of communication within your company's system.

Surge Solutions can provide tools to manage multiple user accounts and to ensure they have a private and secure area to access this information.

Developing information solutions that can be displayed in multiple languages in real time can present its own challenges.

Surge has developed a unique online multilingual system that not only allows you to have multiple languages for your international website, but allows you to translate fresh content to a language of your choice through our unique submission systems.

With our content management system, your website can truly be international.

Keep your employees securely in the picture with an intranet: a private network for your business and/or connect remotely to your private network with an extranet.

Surge can offer advice on an intranet/extranet, help build a new one, or measure how effectively yours achieves its potential.

All Surge Solutions website designs are individual, one-off and based on your exact requirements and ensure it will highlight and enhance your business online.

Often you look at websites, and you quickly recognise the site as something you have seen before. As a result, what made those company’s brand special and unique is lost with a sense of familiarity

We don’t use cookie-cutter templates and we don’t fit your site into a pre-existing design. All our sites are designed in the UK by our expert full-time staff and we don’t use contractors.

We focus our design team on the minute details. The key question is whether the site is to keep you or your customers happy. Our eye for detail and knowledge of user experience ensure the user appreciate your website and find what they are looking for quickly.

We work with our clients to not to deliver what they want, but to ensure we deliver what they need and to ensure you look good and work great. Your design shouldn’t stand between your customers and your service.

Design isn’t just pushing pixels around a page, it’s how you communicate your message to your customers. At Surge Solutions we think we have the best blend of artistic ability and technical knowledge to help you.

Its a simple exercise to develop a good looking website and ensure it is positioned correctly.

However, when running a business, it is difficult to find the time to develop engaging copy. It sometimes feels like you are back in school and late with your homework!

Surge Solutions can sit with you on a short interview process and do the homework for you.

We can ensure:

Your web copy relates to your site's navigation, purpose and audience

Your web copy will be search engine optimised to ensure you perform well with Google rankings

Your copy will focus on your benefits and helps the visitor through the site

Our clients value our help to ensure the written copy is clear, concise and consistent.

Digital marketing is an umbrella term for all marketing activities that use digital platforms to connect your organisation and brands with your audiences. Digital platforms now extend well beyond websites to include mobile, digital TV, and social media.

Before, digital marketing was seen as a marketing activity separate activity alongside the more traditional. Now most marketers integrate some form of digital marketing in most campaigns.

As well as websites, other digital marketing techniques include,

online advertising
blogs
message board
other online PR
email
mobile
and social media

You can also include digital elements outdoor advertising, live events and experience marketing.

Research is vital. No longer do we have the luxury to just open your business in this busy competitive world.

To be able to compete, you need to know how your competitors work, what strategies they use and, the most basic requirement, what your customers are actually looking for.

If you are a perfect match for your clients, your clients will come to you.

To perform this research

We use online, telephone and face-to-face market research techniques

This allows you to identify customer needs, customer satisfaction, market intelligence and a range of other information.

We interpret the findings helping you develop your products and services and your marketing activities in a more efficient and effective

In this hectic business world, the challenge is to not only find new clients, but also to ensure your current ones are kept happy and feel 'loved'.

It is hard to keep 'so many plates spinning', but it is important to keep open lines of communication with your clients as well as to ensure they are up to date with the events you are involved in as well as progression of your own company services.

It is also important to ensure your company stays fresh in your clients' minds and the all important 'word of mouth' is vital for your company growth. Like a business card, it is very easy for a client to forward an email newsletter to their colleagues as a form of recommendation.

We can help you set up your email campaign and access via your own CMS to your own post office. You will have full control to create as many emailers as you wish and to send to an unlimited number. Our unique Post Office ensures your emailer is sent out avoiding all the standard spam filters to ensure everyone receives your message. Our system can also ensure that you have control over your mailing lists, create bespoke lists for individual messages, and to ensure each emailer looks personalised to each recipient.

In the modern online and increasing competitive world, it becomes more vital to close that gap between supplier and client, and to ensure a true relationship is built via open communication.

Developing a website is only stage one. Your website is your online shopfront. With the millions of systems out there, once you open your door, you need a strategy to keep you at the forefront as well as to ensure the customer that do come through your door remain loyal to you.

Your strategy is an over-arching goal or idea that sums up how you approach your market.

We can help develop
a marketing plan provides focus and benchmarks against your objectives.
and create a simple strategy to point you in the right direction or detailed plans.
and measure your marketing activities, including your new website, against your objectives.

Customer service is key to Surge Solutions. Its in every aspect of what we do -
when we deliver a project , during the lifecycle of a project, and also after the project is completed.

We believe that our customer service should enhance your overall level of customer satisfaction – that is, the feeling that our service has not only to meet but to exceed your expectations.

We ensure that we provide not only excellent products, but also excellent service. We don't just want to develop a product for you, but to provide a partnership. You are not alone in this.

You will have a point of contact for all of your IT needs, with plenty of good advice on how we can take your business forward within the complex IT world.

Every enquiry is different, but all projects need the same 
care and attention to detail to keep them running on time and within budget. Whether it’s a quick site tidy-up, or a major 
new idea planned over several months – the principles of good
 project management remains the same.

We’d like to think that at Surge, our project management 
is second to none. With us, your project is always 
overseen by a director and backed up by all the programming 
know-how you’d expect. We aim to exceed your 
expectations, be on time and within budget.

Your hard working website deserves a secure and reliable 
host, with the backup and support services you’d expect 
from a dedicated IT company.

At Surge, we can offer you high quality, affordable and 
security-oriented web hosting services. Our users benefit 
from a wide range of options, secure servers, and great 
customer service!

However, it does not stop there. The most important service we provide starts when your web site goes live.

The process of maintaining and continually enhancing your web site will maximise your return on investment. We never walk away from a client once your site is live. We are always present to ensure the system grows and continually make small improvements to your system without additional costs. It is what true partners do. Online strategies should not remain static but continually evolve.

Of course this means your web site should be available 100% of the time. It also means bugs being fixed, small mistakes are quickly amended (content or feature) and enhancements are made quickly and efficiently.

Most importantly it means working with a partner that has unsurpassed market sector knowledge which will play a proactive part in advising and developing your web site to maximise its potential throughout our relationship.