SMAT HEALTHCARE LTD
Costessey
SMAT HEALTHCARE LTDCostessey
SMAT Healthcare Ltd takes immense pride in being the UK's premium home care company, standing as a beacon of trust and excellence in the industry. With a team of seasoned home care and healthcare experts, boasting a collective experience of over four decades, we are dedicated to realizing our core vision – delivering unparalleled care and customer service to the UK communities we serve.
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What do you love most about your job?
What we love most about our job is the opportunity to make a positive difference in people's lives. Being able to provide compassionate and personalised care to individuals in the comfort of their own homes is incredibly rewarding. It's a privilege to build meaningful relationships with clients and their families, and to witness the improvement in their quality of life.
What inspired you to start your own business?
The inspiration to start our own home care business stemmed from a deep commitment to enhancing the standard of care available to individuals in our community. We envisioned a service that prioritises individual needs, comfort, and safety. Having a personal connection with the clients and being able to shape a care program tailored to their unique requirements is what drove us to take this entrepreneurial path.
Why should our clients choose you?
Clients should choose us because we prioritise their well-being above all else. Our dedicated team is not only highly trained but genuinely passionate about providing the best possible care. We offer a wide range of services designed to meet every aspect of a client's needs, ensuring they receive comprehensive support. Our commitment to personalised care, combined with a strong emphasis on safety and comfort, sets us apart as a reliable and compassionate choice.
Can you provide your services online or remotely? If so, please add details.
We currently offer telephone support to provide advice, and offer guidance on certain aspects of care. This option allows us to maintain a high level of care while providing added convenience and flexibility for our clients.
What changes have you made to keep your customers safe from Covid-19?
Following Covid-19 pandemic it has been our utmost importance to ensure safety of our clients. We have implemented rigorous safety protocols in accordance with public health guidelines. This includes providing our staff with appropriate personal protective equipment (PPE), conducting regular health screenings, and adhering to strict sanitation measures.
Home Care
Personal Care: This entails assistance with fundamental daily activities like bathing and dressing. Our trained carers ensure that the client's personal hygiene needs are met, ensuring their comfort.
Hygiene Clean: This service focuses on maintaining a safe and hygienic environment by thoroughly cleaning the kitchen and bathroom. Our trained carers ensure that these spaces are kept clean and sanitised.
Medication Support: Our trained carers provide essential support in administering medication, ensuring that it is taken in the correct dose and at the right time.
General Housekeeping: To guarantee a safe and comfortable living environment, our trained carers undertake tasks like vacuuming, dusting, mopping, and other forms of cleaning.
Running Errands: This service involves assisting with grocery shopping, clothing purchases, and other essential errands to ensure that the client has access to all necessary items.
Meal Preparation: Our trained carers assist in preparing and cooking nutritious meals for the client, promoting their well-being.
Companionship: Providing social interaction and companionship is a vital aspect of our service. Trained carers ensure that the client has someone to talk to and spend quality time with.
Respite Care: This service offers a much-needed break for family members and primary carers. Our trained carers step in to allow the primary carer some respite from their daily duties.
These services reflect our commitment to ensuring the well-being and comfort of our clients.
