Rural Cleans
DL10, Richmond
(18)
DL10, Richmond
(18)
We are a award winning Professional Housekeeping and Managed services delivering 5* service to Luxury Holiday Homes
Bishta Trained Hot Tub Technician
Laundry service and linen hire for holiday homes/ AirBnB HMO
Domestic and Semi Commercial cleaning services
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18 customer reviews
Marta thorp
House Cleaning
We had made an appointment 2 weeks ago for someone from the firm to come round to us, but no one came nor did they have the courtesy to ring to let us know that they were unable to come! ! Therefore, we are unable to give a rating!!!We are still waiting and still without a cleaner!! More...
Kirsty Wallace
We used steph to clean out holiday let she was very professional, knowledgeable and friendly. The cottage was always cleaned to a very high standard and we would strongly recommend. Thanks for your services.
Reviewed on Google Maps
Nigel Pinnock
I did not post a review initially on termination of Rural Cleans services as I didn't want to be reactive and angry but logical and calm. I hope all users and potential users of Rural Cleans realise what they actually pay per hour per cleaner and what they get above and beyond for the £30 per hour per cleaner. Read other reviews to confirm this cost. An exceptionally high cost, for what has been in my experience an unexceptional service. Steph the owner is very good at talking the talk but the practices do not deliver on the verbal promises. Yes, the general cleaning is good but there are many errors and omissions made. Areas of my property unfinished and linens only partially provided for incoming guests. Her aspirations I guess, include becoming very affluent at clients costs, to charge what is charged even after overheads (which now include Aske Hall and pool cars) must be phenomenal. I found any suggestion I made of service deficiency was met by a hostile politeness followed up with an email apology, but that is not good enough. Promises on her Website of offering a one-stop-shop including laundering and pressing of clients own linens or hiring their linens is nonsense as that suggests caring for your property. We purchased our own linens, six full sets at £170 per set and high quality towels, over £800 of my linens have gone missing. I now question their whereabouts. I have tried for over a year to ensure my linens were used but to no avail. I was told a direct untruth by Steph in December 2020 that the laundry could not be accessed due to Covid as it was closed. It was actually open throughout the last lock down and possibly even prior to it. Do your research very very carefully before engaging Rural Cleans. Steph's very high charges may deliver exactly what you require if you welcome over charging. I can provide very damning communication evidence between myself and Rural Cleans around service delivery and provider hostility. One of Steph's claims is to offer TRUST in service delivery. I actually could not trust the service delivery on linen provision and assurances. If attention to detail with matched linens for guests is a priority for you then please be very careful before contracting Rural Cleans services. This is not a priority to them. More...
Reviewed on Google Maps
Jonathan Barrett
Housechoice Ltd have had a B2B relationship with Steph and her team Rural cleans Yorkshire for just over 12 months. Housechoice have found the Rural Cleans competitive, proactive and very professional Steph is available 24/7 to address any queries Housechoice Ltd strongly recommend this company Jonathan Barrett M.D
Reviewed on Google Maps
Mark Francis
Fantastic service and very friendly and professional cleaners. I use them for both home and office cleans and cannot fault them. Nothing is too much trouble for them. More...
Reviewed on Google Maps
Rob McDonald
Had an end of tenancy cleaning done, very professional and did the job quick, place looks great like new! Would recommend for anyone who needs cleaning done around the area.
Reviewed on Google Maps
Mia Makin
Tried to call to arrange weekly cleaning and every time they were too busy and didn’t call back. TERRIBLE phone etiquette and I question how they are able to run a business.
Reviewed on Google Maps
Rachel Cromack
Was quoted £135 for house clean, job done and to be fair done a good job but then sent an invoice for £324!!! Did not receive a phone call prior to carrying out the work to say it was going to be more expensive or that they wouldn't be doing the full job for the amount they quoted, even though an accurate description was given of the house and what needed doing. I received much cheaper quotes than that of the final invoice by companies who actually came to view the property to give a quote and really wish I had used them instead. Will not be using this company again! More...
Reviewed on Google Maps
David Mclean
Excellent team Good work ethic Quality jobs Your team are a credit to you Steph
Reviewed on Google Maps
anok 4u2
had an end of tenancy clean, all i can say is “what an outstanding job”……the house was pristine when finished, you could not ask for better….first class service….. many thanks
Reviewed on Google Maps
john whatley
Unreliable ! Let down!
Reviewed on Google Maps
Andrew
House Cleaning
Gave up after a few months as they were unable to guarantee a weekly clean. When the crew did come the service was good and the house cleaned to a high standard, but multiple missed cleans and chasing it is the reliability that is the issue. The idea is that the cleaning service means I don't have to commit time to cleaning, in the case I do have to commit time when they didn't turn up, plus the hassle and chasing as to why they didn't turn up. Simply I wasn't a high priority customer so they we happy to let me down and not others. Given the price of the service this is completely unacceptable and not worth the hassle. More...
Reply from Rural Cleans
Thank you for you review andrew, we endeavour to deliver an exceptional service , however we cannot guarentee to be at any property at exactly the same time, every week when your choice of time is in middle of the afternoon. I did offer you first job which would give you more approximate time. We will not rush another job to make sure that you got the precise time. There for it was only right we parted ways. We were very accomodating to you when you were not in or when you cancelled at short notice, i had expected the same level of respect too!
Andrew Spalding
House Cleaning
Unreliable, kept sending different people when asked for the same person each time, quite expensive for the service provided
Reply from Rural Cleans
Andrew, we provided a service to which you received fortnightly, we never let you down, we remained operational throughout a global pandemic, we were complying with government guideline that were in place which meant as a business we cannot send staff who had to isolate. That was something that was beyond our control.
Kate Lewis
House Cleaning
Tried to arrange to come to see the job on a few occasions and they never turned up.
Amanda kelso
Commercial & Office Cleaning
Quick to respond, very professional
Denise Woolnough
House Cleaning
Excellent 1st impression. The company’s values/ethos chimed nicely with what I’m looking for.
Can’t wait to start working with them
John snook
House Cleaning
Rural cleans came at very short notice to do a deep clean before my son and daughter in law moved into their new home. We are in lockdown but the cleaners made a great job of the clean and left the house smelling fresh and clean.
Reply from Rural Cleans
Thank you ever so much john. Wishing you all well Stephanie
Ian Laight
House Cleaning
Quick and friendly response to my enquiry.
Martin
House Cleaning
Very friendly, quick response time to advert being placed and met me the next day to quote in person!
Reply from Rural Cleans
Thank you so much martin, we look forward to working with you. Stephanie
Andrew Fox
House Cleaning
These ladies are amazing and my house has never been so clean. Maria in particular is amazing.
Reply from Rural Cleans
Thank you so much for your kind words! Much appreciated.
Susan Nicholson
House Cleaning
Excellent service. The best cleaners I have ever had in 20 years. I highly recommend this company
Reply from Rural Cleans
Thank you sue, for a lovely review
Brook Hartland
House Cleaning
The people at Rural Cleans were all nice and the work done was good.
My only complaint is that I was expecting 2 hours of work but was charged for 4 hours.
£30 per hour per person is the rate charged. If you know that I'm sure you will be happy with the service.
More...
Reply from Rural Cleans
Thank you for your feedback Brooke, we have on board your comments. Pleased you were happy with your clean though
How long have you been in business?
We have been trading 4.5 years. However i've over 20 years experiance in the hospitality industry combined with my time as a dental nurse the two go hand in hand to provide the best services
Do you bring your own equipment and supplies?
We use all our own equipment, all PAT tested, all colour coded cloths to prevent cross infection and contamination
What do you love most about your job?
Its is so varied, no two days are ever the same, it brings a great deal of satisfaction to many of our service users.
Giving corporate clients the confidence to allow staff to work back in the office
Our domestic clients the luxury of time back instead of using their free time to do household chores
Our commercial clients the ability to scale up their own businesses with positive feedback from their holiday homes which in return generates more revenue
What inspired you to start your own business?
I could see a gap in the market for a fantastic cleaning provider, the more work i took on the more aspects of the business i could see also needed help. Hence our ability to provide housekeeping and much more
Why should our clients choose you?
We are not surface cleaners, we clean sanitise and disinfect each and every property. I am that confident we also have covid-19 testing kits available. We are premium housekeeping, we clean everything not just the bits that you most probably do each day anyway. We understand the importance of raising the standards of the cleaning industry. We are fully accredited, Members of the DCBN the domestic trade organisation, here to make sure all cleaners are regulated, compliant and fully trained
End of Tennancy
Moving in or out of a property, we can take all the hassle out of it and hand it back over to the landlord and help you get back any monies owed to you in the form of bonds
