RIDGE HEALTHCARE AND RECRUITMENT LTD

Ridge Healthcare and Recruitment Ltd is a local family-run business with experience in providing high-quality domiciliary care to the local people. Our service is tailored to each individual client. Our workforce has over 10 years' worth of valuable experience from the care industry, and it is time to give back our service to the local communities in and around Hull. Ridge Healthcare also supplies staff to forage the care industry by supplying carers to the most needed residential homes where there is a shortage of staff to help bridge the gap in the industry.

You can define and leverage our competitive advantage through our good reputation in our delivery of care.
We can be seen online and we are regulated by the governing body (CQC)
Everyone wants to be treated well, especially when investing in a significant renovation or expensive product. We are friendly, knowledgeable about the care we provide, and quick to respond to our customer's needs, helping to build a reputation for their service. Because we focused on our customers, they feel taken care of and that helps us to meet their needs or solve their problems.
We offer quality. People care about quality, even in a world where cheap comes quickly and easily. The importance of investing in quality is especially true when it comes to providing services to customers. Because our company focuses on providing quality products and work, over saving time and overhead, we have become the clear choice for the kind of customer we want to attract.
You're trustworthy. Along with quality, trust is essential. Being trustworthy is especially vital in the home care industry. Because we have built a reputation of trust, and we do what we say we’re going to do every time, customers will choose us.
We make sure that the price is right. We know we will not increase customer loyalty with low prices, but having competitive pricing can be advantageous.
By making sure our pricing is fair. Keep in mind that even rock-bottom pricing can deter quality clients if they feel you’re too cheap. Likewise, if you are nickel and diming your customers at every chance you get, they will feel the sting. Because of this, we offer our customers a competitive, fair quote that breaks down all aspects of your products and services. After we formalise an agreement with the customer, we stick to it. People will always be on edge if they feel they are being taken advantage of financially but will not shy away from paying a fair price for exceptional service and products even if it is a higher price than a competitor.
It's the most convenient way by being local as the majority of our clients prefer short visits so being local makes it more competitive.

Because of the service, we provide direct contact with people, all of our services are contact base so we do not provide online or remote services

Our staff – Talk to our staff about the changes that you have made, serving and helping customers, payments, and managing stock. This includes those customers who may be queuing. If possible, organise your staff so they work in set teams. This will help minimise the risk of spread between staff. Importantly, your staff may have their own concerns about returning to work. Consider how you can protect staff who may be more vulnerable to COVID-19 (individuals with underlying health conditions, pregnant staff, and staff from Black, Asian, and minority ethnic groups). Can these staff continue to work from home or be assigned non-public-facing roles to reduce the chance of exposure to the virus? Spending time checking on their well-being and signposting them to support is key to helping your business run smoothly. You can access advice on mental well-being by visiting organisations like Mind.org.

Our Customers – Welcoming our customers and explaining the changes to our premises when they enter will make their customer experience more enjoyable. Reducing the range of stock on display and encouraging customers to ask about products, rather than not touching products can be a valuable way of reducing the spread of the virus and will help keep them and your staff safe.

Increased cleanliness and Hygiene - We frequently clean and disinfect objects and surfaces that are touched within the workplace, using our usual cleaning products. No additional PPE is required other than what you would normally use for cleaning. Hand sanitisers on entry and exit and encouraging customers and staff to use them can help reduce the risk of spread.
Keeping Safe - We ensure that hand washing facilities or hand sanitisers are made available to staff to use between customer collections and frequently throughout the day. We continue to review our company policy on COVID-19 and get updates from the Government's COVID guidance.

Personal Protective Equipment - When managing the risk of COVID-19, additional PPE beyond what you usually wear is not beneficial. This is because COVID-19 is a different type of risk from the risks we normally face in a workplace, and needs to be managed through social distancing, hygiene, and fixed teams or partnering, not through the use of PPE. Inappropriate use of PPE presents risks in itself. Our staff may have lots of questions about the use of PPE so be clear and share the latest guidance with them.