Relate Service Providers Ltd
IG1, Ilford
IG1, Ilford
At Relate Service Providers Ltd, we understand that every individual has different needs, so we provide personalised bespoke services for each unique individual. Our commitment and services enable you to remain Safe, ensure that your rights are respected and that your independence and dignity are maintained in the familiar surroundings and comfort of your home. We also provide support to your family and loved ones.
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What do you love most about your job?
I am a highly experienced Nurse with 18 years of experience. I relate to individuals on all levels and cultivate to see the bigger picture. I understand the care and welfare of individuals and have always provided the highest possible standard of care, taking full responsibility for promoting and maintaining good interpersonal relationships between, the individuals that I provide care and support to, and their loved ones. I also manage, fully trained staff. Making a difference in an individuals life is creating a sense of achievement and indeed a sense of purpose for each day, which for me, is rewarding and fulfilling, and I aim to continue to empower individuals to make decisions and actively involve them in decisions and agreeing on the support they need and want.
What inspired you to start your own business?
Perhaps the biggest reason to pursue my own business is to continue to make a difference in the life of others, contributing to creating a source of comfort. Relate Service Providers want to be that comfort for other people. I have the knowledge, skills, and ability to bring understanding and peace during what can be a confusing or challenging time.
Why should our clients choose you?
Our philosophy in getting the little things right is fundamental in what we do. Being recognised as a passionate and committed care provider, with the personal touch and professionalism, showing Dignity and Respect, we are offering care determined by individual needs, so that you receive the highest quality care, by caring staff in the comfort and familiarity of your own home.
What changes have you made to keep your customers safe from Covid-19?
We are working with the Government, NHS Providers, and local Community Services to provide the highest quality care. This includes updating our procedures in line with the latest guidance to keep people safe.
We ensure that Coronavirus Testing for our care workers is done weekly, to ensure their safety and protect the people they care for.
Use of Personal Protective Equipment (PPE) Our care workers delivering care to people in their own homes has received guidance and training on how PPE should be worn and when it should be used.
Our care workers are trained to uphold high-quality infection control and we have Policies in place to protect against the spread of any serious infectious disease, including infection control, and closely monitor and follow guidance from local health authorities.
High standards of hygiene will still be upheld including the government's handwashing rules for COVID-19
Personal Care
We work with our clients in a way that optimises and promotes, their independence. We are sensitive to the potential loss of dignity associated with intimate personal care, and take steps to ensure that the dignity of you or your loved one is upheld at all times. Our approach to personal care is to understand you and your loved love's personal needs preferences and values so that we can retain as much independence as possible.
Personal Care covers activities that relate to maintaining personal appearance and hygiene, including dressing and grooming support and toileting.
Aspects of personal care we can assist with include:
-Getting up and dressing
-Washing, showering, and bathing
-Preparation for bed
-Personal Hygiene maintenance
-Grooming support, including help with shaving, cleaning teeth, foot care, and applying creams and make-up.
Dementia and Alzheimer's care
At Relate we look at what services we can offer you and your family. We aim to give everyone living with dementia a high quality of life in surroundings they know and feel comfortable in.
We fully understand that helping someone cope with the challenges that come with Dementia and memory loss can be exhausting, upsetting, and isolating. But Relate can offer you practical support advice and reassurance. We can provide professional and fully-trained care assistants for daycare as little or as often as you need, as well as respite care and live-in care.
We also have plenty of experience to share with you, enabling you to feel better equipped to deal with any situation that might arise. We will also let you know about useful outside resources too, including details of support networks and local dementia groups that you and your loved one might find helpful.
Domestic and Housekeeping Duties
Relate's domestic care services support with some of life's more tedious tasks such as changing bed sheets, emptying bins, and vacuuming and dusting, can be physically demanding, and often we find clients cannot manage due to being older and less able-bodied or having physical disabilities. We want to relieve you from the pressure of chores but put you in control. Our care assistant understands that everyone has their unique way of going things and their standard of housekeeping, you or your loved one will still be in control of the service we provide and we will be happy to carry out tasks according to you and your loved ones one's preferences and requirements.
Live-In Care
We believe that you should live the life you want and our Live-In care is specialised for people who need care and support with day-to-day life, but also want to live as independently as possible.
Our Live-In services enable you or your loved one to receive tailored, professional support 24- hours a day.
Our dedicated, compassionate care assistants can help with:
- Personal Care
- Shopping, housekeeping, and cooking
- Meeting dietary and nutritional needs
- Companionship and emotional support and many care assistants become more like your friends
- Daily activities and accessing local support
- Using mobility aids
- Administering Medication
- Attending Doctors, Dental, Hospital, or other appointments
- Help with household bills and general admin
- Help with pet care. dog walking and feeding.
We also provide guidance and expertise for all kinds of conditions and care needs.
Our care assistants are trained and experienced in supporting a range of conditions, from Dementia and Huntington's Disease to Multiple Sclerosis, Cancer, Mental Health conditions, Spinal Injuries, and acquired Brian injuries.
Should you or your loved one have complex care medical needs we can provide you with specially trained medical staff day or night, giving you the ultimate peace of mind that you'll get the right care, exactly when and if you need it, to support the following:
- Tracheostomy Care
- PEG and Nasogastric intubation feeding
- Continence care - including stomas, catheters, and bladder washouts
- Ventilated Care
- Regular insulin injections and blood sugar monitoring
Medication Assistance
Relate is here to take the stress out of medication and help with administering medication. If you or your loved one is taking medication, particularly a few different sorts, it can be challenging to manage and we can help with medication management and organising prescriptions.
Our care assistants are only too happy to manage you or your loved one's medication and liaise with Doctors and Pharmacists and other Health professionals to order more, or we can assist in Prompting you to take your medication and simply be there for vital extra support.
We also focus on:
- Organising and planning medication such as keeping a copy of current medications in your wallet or handbag so its ready to take to appointments, noting down any allergies or intolerances, alongside the name of each medication writing what it's for when it should be taken, the dosage, any instructions and how often it needs to be reordered.
- Medication Reminder if you or your loved one has a few medications to take each day at different times, then you could ask the Chemist to organise with labelled compartments for different days of the week or different times of the day.
Respite Care
You might need a break as it's time to recharge your batteries. We specialise in providing respite care and support to those who are caring for someone else.
We understand that when you're looking after a loved one or a family member it can be rewarding, but it can also be extremely demanding and exhausting. Taking time out is important for your Health and well-being, even if it's for a few days rest can be enough to recharge your energy levels and enthusiasm. Our respite care services are designed to give you as a carer a break away from your day to daycare duties, so you can recharge and revive and knowing that you can take a short break from time to time will give you peace of mind and reassurance that the person that you care for will be well looked after during your absence. We'll work with you to understand your loved one's situation, needs, and preferences, ensuring a high level of care they receive is high and as in-depth as possible, and after our visit, we'll give you feedback on if any tweaks can be made to our service if appropriate.
