Pure Energy

Rated 5 out of 5 stars
26 Jan 2023
My entire experience with Pure Energy…
My entire experience with Pure Energy has been excellent from start to finish. As a firm, they are professional, courteous and most of all will put your faith back into business. I am so pleased I took the call in September last year from Holly in their sales team who made such a positive impression on me that I remembered her many months later when I recently had a problem with my solar panels (these were installed seven years ago by a different firm).

The two guys who came in to do the installation, Nicola and Pavel, went above and beyond what was required of them. They were courteous, patient and prepared to think outside the box. Having started off thinking they'd have to bring the wires in from under the floorboards causing much disruption and inconvenience, they came up with a neat solution that was far more manageable and better in the long run. They installed the equipment in the space in a cupboard under the stairs. While they waited for their equipment to arrive, Nicola helped me fix a table leg that needed to be screwed in and Pavel fitted a door handle that had been on my to-do list for a very long time. When they were about to leave, we discovered a potentially catastrophic leak with water pouring through the ceiling of one of our upstairs rooms. I hasten to add that it had nothing to do with them or the work they'd carried out. And yet, they stayed for at least an hour longer to investigate the cause of the leak and find ways to fix it. It transpires that there was broken roof tile which has probably letting water in for a while. But the recent installation of better guttering meant that when it rains very hard, as it did earlier this afternoon, the rain water was being very efficiently collected and poured out in the exact spot where there was this roof damage. Nicola crawled into the loft space and took a video to show me that the water leakage was not a new thing and that it has probably been letting water in for a long time. Pavel went up on to the scaffolding and has put some temporary sealant and a cover which has stopped the water coming in for now.

I want to express my deepest gratitude to both Nicola and Pavel. They were literally been angels in disguise. Without them we might be facing a potential caving in of our ceiling.

I also want to acknowledge Harry, the CEO of the Pure Energy, for his vision and the way he treats his employees and customers. Pure Energy is a good example of a responsible, sustainable business. I wish them every success. More...

Rated 5 out of 5 stars
22 Feb 2023
Great experience - Solar and Battery Install
Solar PV and Battery Install.
We found this company through a neighbour who had a solar system installed.
We contacted the company and a surveyor called Gary came to visit. He was extremely knowledgeable, helpful and explained everything very well, no questions were a problem. Pleased we made the right decision to go for the larger storage battery to enable us to draw down cheap night time energy into the battery and also store surplus solar energy .

Once all agreed a date was arranged. The installers were great, they were efficient and tidy workers and once all installed were very good with the handover, explaining everything we needed to know regarding the system. Since the installation we have already noticed a difference to our bills…an excellent choice of company. More...