Pristine Clean Yorkshire

I needed an end of tenancy deep cleaning with short notice. Lisa proved flexible and carried out the work on a Sunday afternoon to accommodate. She agreed to come back the next day for a final touch-up to make sure everything was impeccable before the agency inspection. Lisa and her team were very friendly and understanding, the property was left immaculate and I received my full deposit back. I highly recommend Lisa and I would happily hire her again for similar work. More...

I used this company for an End of Tenancy clean and the standard of cleaning was amazing. The apartment spelled amazing and everything was cleaned to a wonderfully high standard. The contact with Lisa was regular, so I always knew what was going on. Everyone was very friendly, which made me feel more at ease. Great company, would hire again. More...

They left everything looking brand new, sparkly and smelling amazing!
Fantastic communication from Lisa too.

We required an end of tenancy clean but with little experience hiring professionals didn’t really know exactly what was needed. Lisa and the team however made the process very easy, detailing everything they could do ahead of time alone with clear and fair pricing being detailed upfront.

On the day the team arrived on time, getting started straight away and completing the job in good time. We left the team to lock up when they were done, and when we came back the place was virtually spotless, with everything discussed having been done to a high standard (including the oven).

Overall great experience and would definitely recommend. More...

After discussing my requirements we agreed a date and Lisa arrived with two more girls.
After they had finished I paid and they left.
I had already pointed one missed area out to Lisa which she sorted but as I looked around the flat afterwards I noticed several areas that had been missed.
To be fair, Linda did say’Give me a call if we have missed anything’ but I won’t be using Pristine again.
Very disappointed. More...

P

Reply from Pristine Clean Yorkshire

Firstly i am deeply sorry you feel this way Ian. I am shocked and saddened by this review as when myself and staff cleaned at your flat on 26th May you were very happy with the work carried out so much so you rebooked us to clean on a regular monthly basis, asked me to contact you at the end of this month. We pride ourself on our outstanding service which shows in our past reviews. Im shocked you have waited so long to review and didnt contact me direct as we discussed on our walk round check of your finished flat. We would have been more than happy to retify any issue you had with the service within a reasonable amount of time after the clean was carried out. We have never had a staff member called Linda either unfortunatly. I invited you to review Pristine Clean on Bark as you seemed like another very happy customer of ours and i feel this review is unfounded and unfair. If you would like to contact us directly to discuss please do so Ian and will would be more than happy to help.