Oxford Aunts Care

My 96 year-old mother has had a live-in Oxford Aunts carer for 2 months now, and while she has had to get used to the idea of having someone around all the time, the difference it's made to her quality of life is huge. The carer took on board the things that matter to my mother and makes sure she deals with them, while taking charge of medical appointments, hearing aid difficulties and generally looking after my mother with tact and consideration.

I visit my mother 2-3 times a week but am away sometimes for a couple of weeks at a time, and knowing she is safe and cared for is an enormous relief. Up till now she had different carers popping in 3 times a day but in between there was plenty of times for things to happen eg falls, and it became clear that either my mother would need to go into a home (which she resists strongly) or have someone there all the time to ensure her safety and well being. The fact that the carer can drive is a bonus - she's been able to take my mother out for visits to places she loves, like the local garden centre, which hasn't happened for years! More...

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I thought that having a live in carer would make life much easier for me and for my parent, but I have found that you still need to be in touch with the carer just about every day to check that things are done, but also to reassure and advise them.
My parent has a live in carer from Oxford Aunts for around 11 months now. On the whole the carers have been good, and we have been happy. However there have been times when carers have been 'changed out' with no reason given or a 2 week carer holiday has become a 4 week holiday. The level of support from the central team and your allocated care manager is really very varied and we have been very disappointed and felt very let down or messed around at times. Unfortunately this also affected my parent's care. On this occasion another highly skilled member of staff stepped in and sorted out the poor management. It was only then that I realised how let down we had been before and what good service looked like. However we never received and written acknowledgement of the poor performance or any kind of apology which I think we deserved.
The level of skill and experience of the carers is very varied and the profiles you receive to choose them are fairly generic. I think this could be made clearer. Certainly the level of cooking and food preparation skills has been poor, with nearly all of the carers that we have had preferring to heat up ready made food. This has been disappointing. Some nutritional and cooking training might help.
At the end of the day it's a business and certainly better than the previous company that we had used, but without weekly visits and daily telephone calls and prompts, things would definitely be missed. More...

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Oxford Aunts has provided a live-in carer for my mother on several occasions over the last 2 years when I have gone away on holiday, for periods of up to 2 weeks at a time. We have had a different carer each time and they have all been exceptional. Perhaps most importantly, my mother, who is 95 with very limited mobility and dementia, has quickly taken a liking to each of the Aunts in turn and they have got on very well together, with humour and companionship. The Aunts were extremely professional, patient and kind and were happy to keep in touch with me while I was away by WhatsApp, which I found very reassuring. I found them all to be trustworthy, conscientious and reliable and wouldn't hesitate to recommend Oxford Aunts to others. More...

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The live-in carer we have for my elderly father is excellent. She is attentive, caring and very considerate towards my father's specific needs. She has been caring for my father for 20 months continuously.
I have had concerns/issues with Oxford Aunts in terms of numerous accounting errors (which were eventually resolved) and also with the lack of updated contact information when members of the team have left. However, this seems to have all been resolved in recent weeks. More...

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Because of Covid, I have not managed a review meeting in person, but have managed to stay abreast of care plans and needs quite satisfactorily.

Reviewed on TrustPilot

OA have provided a series of excellent carers for my elderly mother.

Reviewed on TrustPilot

A very professional team. This is the third provider of home care I have used for my mother in the last 5 years, and they are streets ahead. They were patient with me, understand the inevitable hurdles with my elderly Mum, were most professional in their engagement and assessment, and have provided a gold star carer. Very Good comms throughout the process. 10 out of 10 More...

Reviewed on TrustPilot

My mother Alison wanted to stay in her own home as long as possible, in the early stages of dementia, so she could carry on her local activities such as playing the piano with friends and going to church. Not least, during lockdowns wasn't a great time to go to a home, we thought. We asked Oxford Aunts to provide a live-in carer. They were brilliant throughout the process. The carer couldn't have worked harder to keep mum happy. The managers were great at assessing mum's needs, finding the best carer for her, and supporting us and the carer throughout. They were also proactive in advising on what mum needed, including when was best for her to move on to a home. Their advice was spot-on, and she's happily settled in a home now. We're hugely grateful that the Oxford Aunts team got mum through the really tricky lockdown period with friendship and care. More...

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Great carers committed and diligent.
Always have mum’s best interests at heart.
It has made a big change to her life and health.
Highly recommended

Reviewed on TrustPilot

Oxford Aunts have provided live-in care for my uncle for over two years now. This has enabled him to stay in the comfort of his own home.

The level of care has been exceptional and has kept him safe throughout the pandemic. More...

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We employed Oxford Aunts to find us a live-in carer for our elderly mother who has mid-stage dementia. The whole assessment process was extremely friendly and professional and communication has been swift and effective. Most importantly, the carer they found for our mother is extremely patient, friendly, competent, communicative, intelligent and very caring. Indeed our mother is happier now than at any time since the death of our father. We really don’t think Oxford Aunts could have done much better! Highly recommended. More...

Reviewed on TrustPilot

I work in the care sector myself. Because I knew of Oxford Aunts' excellent reputation, I contacted them when my own parents needed live-in care and I couldn't be more pleased. My parents have a kind, professional carer who enjoys living with them, and we have the support of a fantastic team. We can't recommend them highly enough. More...

Reviewed on TrustPilot