Novus Care
Multiple locations
(79)
Multiple locations
(79)
Novus Care is a family run care agency providing quality visting care and live-in care in the home to the elderly and those living with complex care needs across England.
For over 10 years we have been committed to providing unique and personalised home care support, providing clients with safety and independence and giving families’ peace of mind.
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79 customer reviews
dave nelson
I have had Carers from Novus in Watford for some weeks. Initially this was because I was stuck in a wheelchair, with a fractured ankle, in addition to my chronic ill health conditions. But as my leg improved, and this my mobility, the focus moved to supporting my emotional/mental wellbeing. My wife had been extremely unwell in hospital with what was a life threatening condition (from New Year's Day until Easter). The Carers were absolutely superb. They kept me going, with their compassion and humour. Plus doing the practical stuff with which I still struggled. They made good friends with our cockatiels as well.... It feels sad that I no longer need them, and if I could find an excuse to see them still I would. The 'duty persons' in the office are very friendly, and they coped admirably with my last minute changes of visiting times. I can heartily recommend Novus as providers of care in ones home. More...
Reviewed on Google Maps
Perpetua Kanyimo
I joined Novus Care in April 2023 until now. Novus Care company is amazing to work with, the office team they are very very supportive to the carers and to service users together with their families. sometimes the job will be so challenging but the manager and the team they make sure they are there to support in anyway they could that you would love to keep on doing this live in job and also the carers, we support each other with love nowing that this job is not for oneself and have good communication skills between the office staff, the carers service users and their families. I would say feel free to join Novus Care company you will love it. More...
Reviewed on Facebook
dave nelson
Me and my ankle (pretty much smashed, according to the surgeon) have had excellent care from this company. From the initial assessment in January, to the Carer who has just been in, the service has been superb. All the Carers have been very efficient, and are extremely good company. Which is important, as I have not been able to leave our flat, except for hospital visits. So they have been a great support for my mental health. I can wholeheartedly recommend Novus Care. More...
Reviewed on Google Maps
Nishi Dhuna
Always professional and provide great service. Couldn’t be happier with the care they have provided.
Reviewed on Google Maps
Soukayna Sadik
Novus care is the worst company we have ever deal with, it was a nightmare. there staff they don’t know what they doing, there are not trained very well to look after vulnerable old people, they can’t even look after an animal, carers are very rude not very clean they leave the house in such a big mess after the house it was left in a good condition and leaving my mother who is bed bound in a bad position in bed, plus they are scammers coming to the house for lunch visit while they know that my mother she is at the hospital, and I have stop them in front of the door saying that mum she still at the hospital she is not back yet and you guys know about it…. they say ohhh ok, I said we will let you know when she is back, and then they ask if they can coming inside just to made a phone call but the reason they wanted to get in to the house is to scan the QR code to made there payment rise for doing nothing , the lounge camera catch them scanning the QR code as soon as I turned my back, they are lier , taking advantage of people, i really feel sorry for those old people who has no body to check on them. Do not trust them to look after your loved ones. Am glad we get rid of you Novus care and if I could I will not get you even 1 star because you don’t deserve it . More...
Reviewed on Google Maps
xxsid1979xx
Novus have been helping to look after my dad following a hip and shoulder fracture. The carers have been professional, friendly and attentive.
Reviewed on Google Maps
phyllis mburu
Joined Novus in 2023 and I can't put into words how much knowledge and skills I have learnt over this period of time! Great company to work for. I commend them for the care they provide for the elderly in the community! More...
Reviewed on Google Maps
James Plowright
Do Not use this Care Company! Safe Guarding issues! Will not look after your loved one very well. Many problems with this company who where putting my Mother at risk. Glad to see the back of them!!
Reviewed on Google Maps
Lorraine Thorpe
I have worked at Novus canvey for over 3 years now . I love my job and find it very rewarding. I feel very supported by my local office. There is always someone at the end of the phone if i have a question. Over the past few years i have worked various shift patterns and have found Novus allow me the flexibility when needed . A very friendly place to work. More...
Reviewed on Google Maps
debbie franklin
We have only been with Novus for a few weeks after being with another care company and can honestly say my mums experience so far has been excellent, a couple of teething problems at the beginning were sorted out quickly and efficiently by the office staff. The girls who come into my mum are very caring and go above and beyond to make her feel respected and cared for and nothing seems too much. More...
Reviewed on Google Maps
azuka ogaraku
Reviewed on Google Maps
Hayley Slater
Reviewed on Google Maps
Sean Jonas
I have worked here over 10 years always great company to work for
Reviewed on Google Maps
sam Anderson
Today I've been with this company for a year.I have to say I've enjoyed every single day.The staff are amazing and have been very supportive and helpful . Everyday is different being a carer its a very awarding ,emotional job with lots of laughter with our staff and our Service users. Iam now taking my NVQ 2 through this company which is an amazing opportunity. They allow me to be Me.. More...
Reviewed on Google Maps
Carly Adey
I have worked for Novus Care several years and is a great company to work for and be apart of. The management and office staff are all very supportive as are the carers, all staff members are all friendly, helpful and we all support each other and work together as part of a team providing a high quality of care with assisting and supporting independent living. This is a very rewarding job and I very much enjoy working here. I recommend Novus Care to anyone presueing a career in care. More...
Reviewed on Google Maps
Mia
I have worked at Novus care for over a year now I feel very happy and very supported I always get help when needed and enjoy being shown new things I see a long lasting future with Novus care and they always make u feel special on your birthday etc
Reviewed on Google Maps
Tracy Ringrow
I have worked for novus care for a number of years now. As only the second case company I have worked for I find novus very supportive and offer regular training.
Reviewed on Google Maps
Motunrayo Adebola Salami
Novus care is a lovely place to work. I received lots of support from all team members when coming onboard (office and carers) all fantastic and lovely to work with. Novus care provides high standard care fantastic carers, fantastic staffs all the way More...
Reviewed on Google Maps
Sally Wood
I have worked for Novous care for a few months now. I have to say what a lovely company to work for, all their care is very person centred to the individual. The office staff and supervisors are extremely supportive towards the carers. I can’t fault anything. More...
Reviewed on Google Maps
phatcharin Thamprakhon
Reviewed on Google Maps
Connie Ndlovu
So far so good 😊I’m loving it
Reviewed on Google Maps
Patricia Penn
I have throughly enjoyed my time working for Novus care. I feel fully supported by Management and office staff who have helped me with training and working through my NVQs. Novus has helped me to gain experience and knowledge to give the best care possible to all our lovely service users. I feel proud to be part of a team and family that works hard for both its workforce and service users. More...
Reviewed on Google Maps
Siobhan Simmons
Reliable and Professional Company
Reviewed on Google Maps
Yai Haining
Reviewed on Google Maps
Carol Hardy
My experience with carers is very good, but excellent with Michelle & Debbie (5 stars). Reason for 4 above is that the other night my ceiling lights were left on all night! ! Also if I have a toasted sandwich made on my toasted sandwich maker during my last call he fails to clean it afterwards saying it's too hot to clean!! Well wait a couple of secs??!! It's hard for me to clean next morning. But generally all carers are fine. Carol Hardy More...
Reviewed on Google Maps
antic Wolf deval
I have worked for novus care for 5 yrs, we are a great team,manager and office staff are brilliant, they listen if you have any worries, we take care of each other as well as our service users, come and work with us
Reviewed on Google Maps
Katie Smith
Bad management and have favouritism of staff... Would not recommend working for this company
Reviewed on Google Maps
Helen Bisset
Novus Care have helped look after my dad for the past four years. The carer staff have always been kind, patient and professional with him. The team in the office are lovely, and so helpful. They've never let me down and been there when I've needed them most. I can thoroughly recommend their care. More...
Reviewed on Google Maps
Ana Cristina Loureiro
Reviewed on Google Maps
zoe lavery
I have worked for Novus Care for nearly 4 years and can not imagine working anywhere else. We have a friendly and welcoming team and have lots of fun and all get along as a team.
Reviewed on Google Maps
Lauren Page
Reviewed on Google Maps
JVP
Great service! The carers were really polite. Would really recommend.
Reviewed on Google Maps
Jai Patel
A big thank you to Novus Care for the care provided to my mum. The carers made mum feel so comfortable and kept her at home which made all the difference to her and us.
Reviewed on Google Maps
JVP
Great service! The carers were really polite. Would really recommend.
Reviewed on Google Maps
Jai Patel
A big thank you to Novus Care for the care provided to my mum. The carers made mum feel so comfortable and kept her at home which made all the difference to her and us.
Reviewed on Google Maps
Kathleen Dennis
Working at Novus Care has been an amazing experience for me. It has made me a more confident person. Novus Care has a fantastic atmosphere. Everyone is very welcoming and lovely to be around. Novus Care has been an amazing adventure so far and cant wait to see what else I get to learn. More...
Reviewed on Google Maps
Danielle Fisher
Very bad experience for someone who worked in the office . I was working in the office as a care coordinator and was there for 3 weeks and the trainer and area manger decided to discriminate me on how I look and how I am as a person . The area manger couldn’t given me a valid reason to why I was being sacked on probation and then I asked for an email to explain way and there still wasn’t a reason . No way would I recommend this company to anyone in the future . In the wickford branch 0 stars from me More...
Reviewed on Google Maps
Jill Elsen
Reviewed on Google Maps
Danielle Fisher
Very bad experience for someone who worked in the office . I was working in the office as a care coordinator and was there for 3 weeks and the trainer and area manger decided to discriminate me on how I look and how I am as a person . The area manger couldn’t given me a valid reason to why I was being sacked on probation and then I asked for an email to explain way and there still wasn’t a reason . No way would I recommend this company to anyone in the future . 0 stars from me More...
Reviewed on Facebook
Ana Cristina Loureiro
Professional and caring
Reviewed on Google Maps
Emma & Nathaniel De Ocampo
I started with Novus care 6 months ago. This was my first ever care job and I was very nervous. I received lots of support from the office team, managers, and training manager, I felt ready to take on the role. Feeling quite nervous I always felt I could call the office team, coordinators and managers and get any help I needed. I am very happy here and absolutely love my job! Emma :) More...
Reviewed on Google Maps
Gabrielly Reis
My Ex dumped me two weeks ago after I accused him of seeing someone else and insulting him. I want him back in my life but he refuse to have any contact with me. I was so confuse and don't know what to do, so I reach to the internet for help and I saw a testimony of how a spell caster help people to get their ex back so I contact the spell caster and explain my problem to him and he cast a spell for me and assure me of 1 days that my ex will return to me and to my greatest surprise the third day my ex came knocking on my door and beg for forgiveness. I am so happy that my love is back again and not only that, we are about to get married. Once again thank you, Doctor Ojiefo. You are a truly great and gifted spell caster. You can also reach him on WhatsApp +2349055497048 or visit his Facebook page at 👇👇👇👇 https://www.facebook.com/profile.php?id=100088033954169 More...
Reviewed on Facebook
Charlotte Swateridge
Cranleigh branch has a happy and caring team, we are lucky to have such kind carers who work tirelessly to keep our service users safe and well.
Reviewed on Google Maps
Bryony West
Stay well clear
Reviewed on Google Maps
Bryony West
Stay well clear
Reviewed on Google Maps
Mais Ruddock
Lovely place to work - flexible hours and a great supportive team. Management are very supportive and understanding. Training is very thorough and informative. Overall it's a great company and great team in Cranleigh, they make the job fun! More...
Reviewed on Google Maps
Tracy Beaumont-Harris
Absolutely brilliant reliable, encouraging and compassionate Carers. Would be absolutely ⭐️⭐️⭐️⭐️⭐️ Five stars if it wasn’t for the uncaring, unthoughtful and indifferent treatment I have received on several occasions from the office staff.
Reviewed on Google Maps
Zoe Murray
Reviewed on Google Maps
Tracy Beaumont-Harris
Absolutely brilliant reliable, encouraging and compassionate Carers. Would be absolutely ⭐️⭐️⭐️⭐️⭐️ Five stars if it wasn’t for the uncaring, unthoughtful and indifferent treatment I have received on several occasions from the office staff.
Reviewed on Google Maps
Zoe Murray
Reviewed on Google Maps
Live in care
If you’re looking for an alternative to care homes then Live-in care may be the care solution you’re looking for. Live-in care is around the clock care and support and enables you or a loved one to stay living in the comfort of your own home with a professional live-in carer.
Visiting Care
If you are looking for extra care and support for you or a loved one at home then our local visiting home care service can help. Novus Care is regulated by the Care Quality Commission and can provide a qualified, experienced carer to support your loved one in the comfort of their own home from just 30 mins per week to around the clock live in care
Complex care at home service
Whether you or a loved one living with a complex care condition requires minimum support or 24-hour live-in care, our dedicated team of home care workers can provide an unmatched service. We strongly believe that living with a complex care condition shouldn’t affect your quality of life, and will do all we can to enable an independent and fulfilling lifestyle for every single client.
