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Nella Express Cleaning & Ironing Services logo
N

Nella Express Cleaning & Ironing Services

London

(13)
18 hires on Bark
‘20 Certificate of Excellence, 2020

About

WE PROVIDE OUR OWN PPE AND ADHERE TO STRICT COVID GUIDELINES

Nella Express is a Cleaning and Ironing Company You Can Count On…Always !!!

The services that we provide:

Residential Cleaning, Commercial Cleaning, Carpet Cleaning, End of Tenancy, Deep Oven Cleaning

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Reviews (13)

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H
15 October 2020

MY KEYS HAVE STILL NOT BEEN RETURNED TO ME FROM THIS COMPANY!

H
11 October 2020

It’s unfortunate that I had such a bad experience with Nella.
I initially asked for a quote and was waiting for confirmation but she never got back to me. I ended up waiting a week to do the end of tenancy clean and contacted her back. Nella said she would come and clean at last minute. The cleaning took longer than expected but I was happy for her to take as long as needed and requested Nella to put the key in the postbox - this was not done. I was told the key would be put in the postbox before a certain time, again this was not done. Nella also called the day after the cleaning was complete and asked me to pay for a taxi from her house to another job because she lost her card after leaving my property the night before; I was happy to do so but was reassured that she would pay me back - this also never happened. I relentlessly tried to retrieve my key from her as I had an inventory appointment that evening and she turned her phone off and never contacted me back until the next day. I STILL have not received my key back!!
I believe Nella enjoys her job, is good at cleaning but her customer service and professionalism is non existent. I am shocked that she calls this a business. Don’t waste your time or money on this business.
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M
1 October 2020

Absolutely appalling customer service. We arranged for a visit to look at the property and provide a quote for a regular cleaning. The lady was relentlessly insistent that we needed a deep clean which apparently would take 8 hrs, while we certainly didn't need one! I politely requested a quote for a regular weekly/fortnightly cleaning if they were interested, and they were meant to email me the details but I haven't heard back since. For curteousy, I tried calling them, even texting as I has to go back to other cleaners, but no answer. All I needed was a yes or a no. Well, I guess that's the level of professionalism you get these days. More...

S
29 August 2020

Nella and Ebbie were very professional, bathroom is sparkling clean and so is kitchen, she did clean oven and fridge as a compliment, I can highly recommend them and going to use them in future without any doubt

Z
21 August 2020

Poor Customer service ....................

We are sorry you feel this way. Sometimes we get really busy and take time to respond to requests. Thank you for reviewing us however. NellaExpress.

J
6 August 2020

We use Nella Express for our Airbnb property and they do a good job in turning the property around and making sure the property ready for our next guests.

Would recommend their services and communication with Alex has been very quick and responsive.
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Thank you for your review! We really appreciate it

M
4 August 2020

They did an excellent job and I will definitely want them regularly

Thank you so much!

J
22 July 2020

Fantastic service, highly recommended and will definitely use again

Regards ladies

Joanne xx

Thank you so much!

D
6 July 2020

Excellent service and people! Really thorough cleaning with the best products!

N
3 July 2020

They were so efficient and thorough with the cleaning. Very impressed and will continue to use them.

R
29 June 2020

Arrived at the correct time. Did a wonderful job leaving everything perfectly clean and tidy. Smiling faces and good work. Will definitely use again

Thank you very much, we are looking forward to working with you again!

S
14 June 2020

Excellent job, have rebooked Nella on a weekly basis now.

Thank you Simon for your kind review. Look forward to working with you! Nella Express

A
14 June 2020

Fantastic service by Nella, great cleaner and very polite and respectful - 5 STARS!!

Thank you Androulla, appreciate your kind review! Nella Express

Photos (7)

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Q&A

We have been in business for 2 years but our experience is over 10 years

Yes we bring all our own cleaning supplies and equipment

I love seeing the smile on clients faces when we transform their homes and offices.

To create a better life my family and to provide a better service

We are professional, friendly and flexible at a very good price

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Services

Dust all accessible surfaces
Wipe down all mirrors and glass fixtures
Clean all floor surfaces
Take out garbage and recycling

Wash and sanitize the toilet, shower, tub and sink
Dust all accessible surfaces
Wipe down all mirrors and glass fixtures
Clean all floor surfaces
Take out garbage and recycling

Dust all accessible surfaces
Empty sink and load up dishwasher with dirty dishes
Wipe down exterior of stove, oven and fridge
Clean all floor surfaces
Take out garbage and recycling

For a deeper clean, consider adding one or more cleaning extras. Most cleaning extras add one half hour of time and cost to your booking.

Inside cabinets
Inside fridge
Inside oven
Laundry wash & dry
Interior windows