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Nella Express is a Cleaning and Ironing Company You Can Count On…Always !!!
The services that we provide:
Residential Cleaning, Commercial Cleaning, Carpet Cleaning, End of Tenancy, Deep Oven Cleaning
Don't stress about your pets or children: our environmentally friendly products provide a safe clean. We take care of your home with the same care as if it were our own. We leave your sanctuary spotless so that you can focus on your family life.
Office Cleaning Services
We work hard at whatever time suits your Business best, to ensure your workplace is a clean and pleasant place to be.
A dedicated Contract Manager takes personal responsibility for every aspect of your cleaning contract, and ensures all standards are met and service level agreements maintained
If you have your day to day cleaning under control, let us do the really dirty work. We provide deep clean services to prepare your property for your new tenants. We have a variety of bonus services form oven cleaning to air ducts. Let us help you make your rental property shine!
We have a variety of packages for a variety of requests - Please call us on 020 8014 2787 or 07565 249910 to discuss your needs
Domestic Cleaning – From £14 per hour
Office Cleaning – From £20 per hour
Ironing Services - £25 for 2 bags
Contact us now for a free no obligation quote!
Text, email, call or WhatsApp us so we can discuss your requirements at a time that suits you.
MY KEYS HAVE STILL NOT BEEN RETURNED TO ME FROM THIS COMPANY!
It’s unfortunate that I had such a bad experience with Nella.
I initially asked for a quote and was waiting for confirmation but she never got back to me. I ended up waiting a week to do the end of tenancy clean and contacted her back. Nella said she would come and clean at last minute. The cleaning took longer than expected but I was happy for her to take as long as needed and requested Nella to put the key in the postbox - this was not done. I was told the key would be put in the postbox before a certain time, again this was not done. Nella also called the day after the cleaning was complete and asked me to pay for a taxi from her house to another job because she lost her card after leaving my property the night before; I was happy to do so but was reassured that she would pay me back - this also never happened. I relentlessly tried to retrieve my key from her as I had an inventory appointment that evening and she turned her phone off and never contacted me back until the next day. I STILL have not received my key back!!
I believe Nella enjoys her job, is good at cleaning but her customer service and professionalism is non existent. I am shocked that she calls this a business. Don’t waste your time or money on this business. More...
Absolutely appalling customer service. We arranged for a visit to look at the property and provide a quote for a regular cleaning. The lady was relentlessly insistent that we needed a deep clean which apparently would take 8 hrs, while we certainly didn't need one! I politely requested a quote for a regular weekly/fortnightly cleaning if they were interested, and they were meant to email me the details but I haven't heard back since. For curteousy, I tried calling them, even texting as I has to go back to other cleaners, but no answer. All I needed was a yes or a no. Well, I guess that's the level of professionalism you get these days. More...
Nella and Ebbie were very professional, bathroom is sparkling clean and so is kitchen, she did clean oven and fridge as a compliment, I can highly recommend them and going to use them in future without any doubt
Poor Customer service ....................
We are sorry you feel this way. Sometimes we get really busy and take time to respond to requests. Thank you for reviewing us however. NellaExpress.
We use Nella Express for our Airbnb property and they do a good job in turning the property around and making sure the property ready for our next guests.
Would recommend their services and communication with Alex has been very quick and responsive. More...
Thank you for your review! We really appreciate it
They did an excellent job and I will definitely want them regularly
Thank you so much!
Fantastic service, highly recommended and will definitely use again
Thank you so much!
Excellent service and people! Really thorough cleaning with the best products!
They were so efficient and thorough with the cleaning. Very impressed and will continue to use them.
Arrived at the correct time. Did a wonderful job leaving everything perfectly clean and tidy. Smiling faces and good work. Will definitely use again
Thank you very much, we are looking forward to working with you again!
Excellent job, have rebooked Nella on a weekly basis now.
Thank you Simon for your kind review. Look forward to working with you! Nella Express
Fantastic service by Nella, great cleaner and very polite and respectful - 5 STARS!!
Thank you Androulla, appreciate your kind review! Nella Express