Question: what could precise and well-written documentation do for your staff and company?
Answer: it will save your company time and money, boost productivity and do the same for your customers.
As an experienced technical author and information developer, I know the value of clear and concise information.
If your company lacks documentation what will happen when?
1. Your IT infrastructure fails over
2. You need to restore your system and no one knows for certain which applications were running on which servers
3. Long serving, experienced personnel leave for pastures new taking with them vital knowledge
4. Your business is losing money because your staff have difficulty following numerous lengthy processes
When staff have at their fingertips the knowledge they need to work efficiently they remain motivated and focussed because they know they are performing to the letter using that clear and precise information.
Your senior management no longer chase failures in the business process chain allowing them time to concentrate on developing staff and increasing productivity.
My objective is to help clients to manage their documentation requirements in a timely manner, provide businesses with a professional Technical Authoring service designed to enhance the usability of your company's documentation and save money.
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I am a documentation professional with over 15 years’ experience achieved in varied, challenging and increasingly autonomous technical authoring roles. A self-starting, confident and influential individual who has a consultative approach to documentation projects who forms effective working relationships, at all levels, with ease. I have broad generalist documentation experience, which includes Telco OSS documentation, Disaster Recovery, Data Centre project documentation, developing on line help and content development within the Telco, Financial and Software industries.