Massey Property Services

We have been with Massey’s for many years and find the service they provide is exemplary. Time and time again they act promptly when issues arise, give us guidance when needed, and are a very even handed and fair broker between us and our tenants. When we have a tenancy change they spend time ensuring that the tenant is right for our property, and our property is right for the tenant. We have recommended them to friends who are landlords, and friends looking to rent a property. Without fail they have all been very pleased with the help they received from Massey’s.Jane and Rob Purbrook More...

Reviewed on Google Maps

Massey are absolutely brilliant. Jo was really helpful in sorting out what would have been a stressful time. A team of genuine people who go the extra mile to help. Thank you for everything.

Reviewed on Google Maps

Have worked with Massey's for several years now and its been a joy. Great team and tenants always seem happy with their services.

Reviewed on Facebook

lovely team of people

Reviewed on Google Maps

Exceptional! Its not often I've found trusty estate agents but Massey's were always approachable, extremely helpful and friendly whilst remaining professional and attentive. It was always a pleasure talking to all members of staff! Very sad to no longer be dealing with Massey's and would 100 percent recommend them to anybody looking to rent in the Brighton area More...

Reviewed on Facebook

If we go back to using an agency, it'll be Massey's. Only good experience so far in Brighton. The whole team is super helpful, friendly, and easy to deal with.

Reviewed on Facebook

The staff at Massey are always extremely friendly and helpful. Renting with Massey was always easy and efficient! They take time to deal with concerns and get repairs done if needed. I am sad to be leaving my property with them. Thank you for everything! More...

Reviewed on Facebook

Massey has been my home a few different times. I would like to thank them for everything. It's been a pleasure dealing with them and I have been always happy and extremely satisfied with the service. They are incredibly helpful, friendly, reasonable, real and easy to deal with. I am very sad to leave them and I would definitely rent from them again if move back to Brighton. Highly recommended! More...

Reviewed on Facebook

Massey are very professional and do an all round great job. The best estate agent I have ever rented with, they are very on the ball with everything from maknatainace to paperwork and processes. They are very customer focused and a pleasure to deal with. More...

Reviewed on Google Maps

Massey have been an excellent agent and a pleasure to deal with. They are kind and personable, always get repairs done on time and everything with office processes is always efficient and quick! Highly recommended by us.

Reviewed on Facebook

Easy to deal with, Friendly and very efficient.

Reviewed on Facebook

Really helpful from start to finish, made us feel comfortable in what should of been a stressful transition into renting. Thank you David and Marie.

Reviewed on Google Maps

We have used Massey for 4 years now and they continue to be fantastic in all areas which is crucial as landlords away from the country. They are always friendly and professional; great communicators; helpful and accommodating; and, very importantly, a trustworthy, local firm with local staff who use local people/services when the property requires any kind of maintenance. Wouldn't ever use anyone else whether a tenant or a landlord. More...

Reviewed on Yelp

I have had Massey manage my property for the last three years and found an excellent service. Also in particular I have found Jo Blaise from Massey very helpful and she will go the extra mile to help.

Reviewed on Google Maps

Absolutely outstanding. Walked across town to find them on the recommendation of a friend, and in the space of two hours had found the perfect flat that I was able to move into within days. Service delightful and from a real human who is genuinely interested in what they are doing and will have an actual conversation with you. Forget everything you know about estate agents, the bar has been significantly raised.EDITED TO ADD actually I want to gush some more. I was even given a lift to viewings by Jo. And the friend who recommended Massey to me has lived in a flat managed by them for a while now and could not recommend them enough. More...

Reviewed on Google Maps

Excellent service and communication to the tenants.

Reviewed on Google Maps

Really good agency! Never caused a problem. They had no problems with my occupation (student). I lived in a old studio, so of course there would be some maintenance problem, but they always helped me. For instance, if I told them something wasn't working, it was either replaced right away (like under 2 days) or got fixed within 24 hours.
Sadly, I had to move out and I did not have any problem getting my deposit.
Really nice people and easy to talk to! Really impressed. More...

Reviewed on Google Maps

As a contractor for Massey Property services, I can say with great confidence Jo and the whole team at Massey are nothing short of professional. Not only are they professional, but they are also friendly and easy to deal with, I can not recommend them highly enough! More...

Reviewed on Facebook

Absolutely outstanding. Walked across town to find them on the recommendation of a friend, and in the space of two hours had found the perfect flat that I was able to move into within days. Service delightful and from a real human who is genuinely interested in what they are doing and will have an actual conversation with you. Forget everything you know about estate agents, the bar has been significantly raised.

EDITED TO ADD actually I want to gush some more. I was even given a lift to viewings by Jo. And the friend who recommended Massey to me has lived in a flat managed by them for a while now and could not recommend them enough. More...

Reviewed on Google Maps

Have been using this agency for years and have never had any problems.

Reviewed on Facebook

Massey is by far the best letting agency I have rented through. For once, it's actually been a pleasant experience! Everyone I have dealt with their has always been helpful and friendly. Thank you Massey.

Reviewed on Facebook

Can't speak highly enough of the service! The staff are friendly, professional and just a pleasure to deal with. 100% would use these again in the future.

Reviewed on Facebook

I have rented a property for the last 2 years through Massey. On the occasions when I have rung or needed to speak with them, I have always found them to be highly professional, competent and approachable. I have and I will highly recommend them to anyone looking to rent a property in Brighton. More...

Reviewed on Google Maps

I rented my house in Brighton from Massey Property Services for six and a half years. Jo and the team at Massey's are incredibly friendly, helpful and professional. On the very rare occasions I had queries or issues with the house they were dealt with immediately with very little disruption to me. Communication was excellent and any member of the team you dealt with was courteous, knowledgeable and able to deal with any queries. I wouldn't hesitate to recommend Massey Property Services. More...

Reviewed on Google Maps

I have been using Massey's for nearly 3 years, we have rented 2 great properties from them. Having had a bad experience with another letting agency, We were very pleased to find everyone at Massey's to be professional, polite and very helpful with any problems. I highly recommend them to anyone else looking for properties in the Brighton and Hove area. More...

Reviewed on Google Maps

I let my first ever property through Massey and I found them to be very thorough and friendly yet professional. They made what can be a very stressful time/process as easy and straight forward as can it can be. I will not hesitate to recommend them to anyone looking to rent a property in Brighton & Hove More...

Reviewed on Google Maps

I rented a studio from Massey properties (Western Road, Hove) and had the most lovely stay. I worked with Jo mostly but did have opportunity to work with rest of the team too. I believe them to be most professional and courteous. They were very prompt with my few maintenance requests. They went out of their way to help me out on various occasions. In fact, they even returned my security deposit well before the 15 days...I just never had any issues with them. If anything, they made my life easier specially when a lot was going on with me personally...they are just absolutely wonderful! Given the opportunity, I would love to work with them anytime as my first preference. Thanks for everything Jo and rest of the Massey Property team! You rock!! :-) More...

Reviewed on Google Maps

Brilliant professional service. Thank you!!!

Reviewed on Facebook

Peace of mind when letting my property out- invaluable!

Reviewed on Facebook

Finally an estate agent you can trust, thanks for being so efficient guys, highly recommended

Reviewed on Facebook

I have rented from various agents and private landlords in the 16 years that I have lived in Brighton and can honestly say that I have never received service as good as I do from Massey from any previous landlords. My aerial was damaged in the recent storms. I rang Massey on Friday afternoon and they sent a repair man round the next morning!They are friendly and efficient and I always recommend them to friends who are house hunting! More...

Reviewed on Google Maps

Excellent company and excellent people! Very easy to deal with and extremely customer friendly!!

Reviewed on Facebook

Excellent Company! Very easy to deal with!

Reviewed on Facebook

My first experience with Massey Property Services was rather monumental, being also the first time I've ever had an estate agent refuse to show me any houses, an event, which, has really shaken my preconceptions of the property services in general. You see, pre-Massey, i had been labouring under the illusion that all estate agents had only one prerogative: selling you whatever they could, any way they were able. In my mind I've always viewed these individuals as unscrupulous, always prepared to make somewhat liberal alterations to the English language - in their dictionaries, small becomes cosy, whilst nearby graffiti is merely indicitive of local civic pride-. Happily this has all changed now. Thanks to Massey, I've been forced to recognise something quite startling. Some estate agents care. You see, Massey wasn't rejecting my custom because they didn't like the way I was dressed, or found the way I talked slightly too irritating. No. Massey refused to serve me because they knew that if they did, they would only be wasting my time. Let me explain. Me and my prospective - now current - flatmate, being the eager chaps we are, went out to go look for a new property to let a good month, month and half, prior to the time we actually desired to move. Now, whilst this is generally fine if you are looking for say, a three to four bedroom student property, which usually come on the market well in advance, in the case of two beds, the turnover is generally a lot faster, with places coming on the market usually a week to two weeks in advance of the period in which the landlord desires them to be letted out.What this ramble basically implies is, A) If you are looking for a two bed property in the area, I would recommend you start looking about two weeks prior to your desired move-in date, and B) Massey rejected me because, if they had shown me around a property, and I'd liked it, there would be zero chance of me being able to take it, unless I was prepared to drastically alter the time at which I'd be moving, as the prospective landlord would not have been prepared to wait until I was happy and ready to take control of the place.  I.e. Massey were doing themselves, and I, a favour, in not wasting either of our time. Anyhow, as a consequence of this rejection, me and my prospective flatmate, henceforth referred to as Ed - mainly because that's his name -, ended up quitting our search for a property until a couple of weeks later, at which point, refreshed, we continued our hunt, searching through internet site after internet site for places that might meet our needs. On Massey's website, which incidentally was adequate in terms of its ease of use, we found one such an abode, contacted them, and managed to arrange a viewing early the next day. This viewing proceeded smoothly, and we were both pleased with the experience. The lady who showed us round was polite and friendly, answering all of our questions patiently and well, and, as we liked the property, we swiftly decided it must be ours. Thus, Ed and I hurtled down Western Road in pursuit of the nearest cash point, each evacuated £150 from our accounts, and sped back to the Massey offices to place a deposit down on the flat. The staff here were very helpful and friendly, explaining everything to us adequately and guiding us well through the process we were about to embark upon. Within a week of this visit we found ourselves moving in. Now, I have heard rumours that some companies customer service dramatically drops after they've secured the sale they wanted, but not Massey. Within fifteen minutes of our arrival at our new residence we discovered, being the geniuses we are, we had zero idea how to get the oven to work - it had some complicated timer issue -. Of course, we immediately contacted our letting agents, just in case the item was broken, hoping that maybe they'd look into it and get someone round to sort it out over the next couple of days - which we would have considered good service in itself -. However, to our great surprise, the good people at Massey sent someone over straight away, and within five minues of our call I can happily say our oven was up and running without fault. Now, unfortuantely I haven't had sufficient experience of their service to be able to confirm my suspicions that this is a five star company - though I will update this piece when I have -, but considering how comfortable they've made us feel, and the aforementioned examples of their staff going the extra hurdle to ensure our satisfaction, I would readily recommend them to anyone, and I'm sure that within a couple of months, there'll find another star heading their way. More...

Reviewed on Yelp