Manor Housekeeping Services

A very quick response from my enquiry.
Excellent professional clean considering the mess the tenant had left the place in.
Highly recommended for immediate response, a high standard of cleaning and customer care. Thank you to Dani and the team. More...

Paid £400 for a full house clean including bins, carpet cleans and oven.

Only 2 out of 4 bins were cleaned, only half of the carpets cleaned (visible cleaning lines but for only half of the room), skirting boards not cleaned. Oven only half cleaned.

I hired this company as they came across professional and seemed to understand this was a military march out. I’ve been charged nearly £200 in charges from the military due to the poor standard of cleaning.

I requested a partial refund of £150 due to the astonishing cleaning. I’ve been sent £100 which is half of what my charges are.

Do not recommend at all More...

M

Reply from Manor Housekeeping Services

This isn’t a true account as all the carpets was washed . The heating wasn’t left on for the carpet to have dryed . You was charged for the animal smell as damp carpets only enhance it . One very tiny skirting board was missed which we have photo evidence and the grill was missed with some crumbs . To say a poor standard isn’t a true reflection. We don’t usually clean bins but we washed as requested two that was in the out house . 2 brown bins was outside of the home which was on the grass verge near the road we assumed these had been left to be taken away as had rubbish in them . We have as a good Will gesture refunded £100 Your charges was extortion at £194 for a skirting that would take 1 second Grill less than 2 seconds and the bins are on your miscommunication. I think charging £80 for a grill wipe out and a skirting board at 10 inches is ludicrous. You’re entitled to your opinion if I could upload the photos in my response I will . We also offered to return to correct and you refused saying it’s been locked up Thankyou

The end of tenancy cleaning service is very professional!

I found the team very efficient.

Manor Housekeeping Services were first class. They cleaned my house to perfection. I would recommend them to anyone who is looking too achieve an excellent standard of work.

Manor Housekeeping Services deserves all the stars. Danni was very prompt is responding to my inquiry and willing to work with my schedule even though I was asking her to come out two days later on a Sunday; she even showed up a couple of minutes early, which was great. She and her partner were very efficient and thorough and for a three bedroom house, it was very fairly priced when also requesting the two biggest bedrooms to have their carpets shampooed. Highly recommend them if you're looking for a cleaning service and I can see myself using them again by the end of the year. More...

Manor Housekeeping Services were wonderful, helpful and efficient. My oven is spotlessly clean. My house is so much cleaner and I appreciate the hard work.

Danni was very prompt in responding to my initial enquiry.
The clean was very thorough, the house smelt and looked so much cleaner. We would definitely use again. Thank you More...

Very Impressed, will be using them agains

Arrived on time and completed all cleaning work to a very good standard.

Hired them to do an end of tenancy clean. They requested £280, I gave them £300 and told them to keep the change. I asked them to post the key through the letter box when they were finished as no one would be visiting the house for a few days. When I went to collect the key a few days later, I was shocked at how they had left it. They did a good job of the bathrooms and kitchen, but seemed to forget about the rest of the house. There was thick dust and a sticky mark left on the living room floor, half the skirting boards had been missed and they hadn't washed the doors and door frames like they said they would. They also left the back door open and didn't wash the window sills properly. I contacted them to see if it could be sorted amicably, but she responded with denial and attitude, so I went back to the house and took photos of the condition they had left it in and sent her the photos and instead of admiting they'd done a bad job and trying to correct it, she decided to ignore me instead. I paid a weeks wages to these people and I ended up having to do the job myself anyway. How they can claim to be a professional cleaning company is beyond comprehension. More...

M

Reply from Manor Housekeeping Services

Thankyou for the review . But not a true or accurate story … When we arrived you stated straight away you had left it in a disgraceful way . The whole house was covered in animal urine (dogs ) and excremate . Bird poo on the doors and walls in the lounge . Thick mould everywhere on the windows and walls . Blue tac on the walls , the carpets was horrific from dog urine . This house had never been cleaned . It had been completely trashed by you as tenants and you should be ashamed of yourselves how you left it . This whole house needs steam cleaning and re decorating . Even your next door neighbour came and looked and said you had trashed it . Food in the fridge 3 months out of date the smell I doubt they will easily get rid of . I had completely under quoted hence you was quick to give me another £20 that I never asked for , as you knew yourself it was in a terrible state then left very quickly as I should think you was embarrassed by the st state of the house . The poor vicar who rented it to you must be praying for better tenants . I think you have a cheek to even leave this review as it was the worst house I have ever seen . No attitude at all from me you was messaging me when I was working . You didn’t ask me to return to correct and then accuse me of leaving the back door un done when any rubbish I chucked out of the window on to the other crap you had piled high outside . You as tenants think it’s acceptable to leave this house with no oven or carpets washed knowing they are left in a poor state .you never once stated till we arrived the state of the house or that you had dogs and parrots freely toileting in the house . I will be contacting the estate agents to support them with any pictures of you as tenants so this doesn’t happen again to other landlords . Disgraceful

I couldn't ask for a better team. They arrived on time and worked non stop. I would highly recommend to anyone. Thank you.

Dani and Will did a super job for us - they arrived on time and worked their way through the house leaving it fresh and clean. Our buyers are thrilled - they’ve actually contacted us to thank us and our cleaners for leaving the house looking great and ready to move into straightaway.
Many thanks from all of us! More...

The house was the worse I have ever taken one back. Manor Housekeepinig did an amazing job will definitely use them in the future.

Very thorough and great service at very fair prices. Will definitely be using again.

The team did an excellent job, couldn’t faultless. thanks

Lovely couple the the cleaning was excellent & beyond my expectations hopefully continue to use them

Understood the issues and quickly offered solutions at a reasonable cost

M

Reply from Manor Housekeeping Services

Hi Barbara I don’t think this review is is as we haven’t done any work for you ?

Danielle and Will have just finished a deep clean of my house, tackling the grime with grit, determination and no judgement. My home smells fresh and I have also been given a few tips on how to maintain the loveliness! Good humoured, hardworking and thorough. I would recommend. Thanks guys! More...

Not good communication and the job wasn't properly done. When i mentioned it to her, she said she would send me £50 back to my account, never done it, and she blocked me everywhere possible . Not professional at all. Not happy and before christmas not very good More...

Dani and Will were absolutely Fantastic. They did a fantastic job on our house. Will even helped us moving out the washing machine. He was extremely helpful. He helped us empty our wardrobes and load them into our car. They are an amazing company to work with any day. I would recommend them to anybody wanting a full deep clean of the house. More...

great communication beforehand, on time, worked really hard for 5 hours in a difficult house, really friendly throughout . Can’t thank you enough! Definitely recommend. More...

Very pleasant team couldn’t have got nicer and hard working they stopped from stepping in the front door couldn’t find fault with all there work. I would recommend them to anyone they are worth every penny Thank you More...

Excellent, caring service that transformed my dad’s house.

Very excellent service. Highly recommended. They took their time and left everything professionally cleaned.

This was a deep clean which was completed very well with not much notice. Great attention to small details too. I would recommend!

Quick to respond, efficient, great communication and the work was superb quality. I would highly recommend this company.

At first the 2 cleaners appeared very helpful. Spent approx 2hrs on a so called spring cleaning on a 3 bedroomed house. Bearing in mind I am elderly vetran and disabled, they did not meet expectations. The house was dusty, to compensate they were given some leeway in that they did not have to clean all the rooms. They were very good at hovering and cleaning the Limescale from the bathroom but left the toilet pedestal. No attempt on the skirting boards as quoted in any room or stairwell. They dusted but left the glassed area above the doors. Hardly any furnitue to dust as cleared rooms for decorating. So was surprised to see TVs not dusted. Did a reasonable job on the windows though. If you use them, double check the work before handing over hundreds of pounds, as unfortunately they are currently not value for money. More...

The house was fantastic. I went in today and was stunned at how wonderful if looked. Thank you so much and I would recommend you to anyone.

A very good professional job. I am very happy with the work done

On time professional and thorough. 10 out of 10 highly recommend

Good communication from initial contact. Unfortunately got held up on the day of the end of tenancy clean, but kept me fully informed of the delay and when they would be there. House lovely and clean once they’d finished - thank you, would highly recommend More...

Amazing job would highly recommend, will be using on a regular basis

Speedy response, good price and excellent job; thank you!

Great service, house is spotless and they did it in quick time, couldn't ask for more.

From the start communication was very friendly and helpful.
I felt comfortable that they understood what we needed for a deep clean, and were able to recommend the perfect service just for us.
On the day the team arrived on time, worked thoroughly and non stop.
The finished clean and was five star and I would highly recommend Manor Housekeeping. More...

Amazing!!! When I spoke to them they estimated 3-4 hours (big flat) but only took 2 hours and it was perfect! Very happy and reasonable price for end of tenancy cleaning + carpets and oven :)

Would recommend to anyone looking for a 5* cleaning experience More...

They are lovely people and worked a treat on my neglected home. Highly recommended

Absolutely great service and thorough cleaning of the whole house. The carpet cleaning and the kitchen was especially great. They were really friendly and professional. More...

very fast service and very understanding. top job!

Awesome,very professional, friendly and nice people

Will was very obliging and efficient.

Very efficient did a good job. Highly recommended their services and will use again.

They arrived on time. Very pleasant and efficient. They cleaned everywhere that was asked of them. I would definitely use them again.

Fabulous service and fabulous clean through out! Would certainly recommend.