About
It is the aim of Kare Plus Weybridge to deliver a service of personal care and
associated domestic services to meet the needs of service users in their own home
environment. This will be achieved by promoting a standard of excellence which
embraces fundamental principles of Good Care Practice that are witnessed and
evaluated through the practice, conduct, and control of quality care in the domestic
environment.
Our Domiciliary care services are compliant with regulations of the Health and Social
Care act 2008(Regulated Activities) Regulations 2010, and the Care Quality
Commission (CQC). These regulations describe the essential standard of quality and
safety of clients who use our services have a right to expect.
a) Aim: We are committed to providing quality domiciliary care services where
people who use our service are treated equally by caring competent and
compassionate staff.
Objective: People are treated equally by caring competent staff. Customer
Satisfaction surveys confirm the quality of our service.
b) Aim: To provide a person-centred domiciliary care service to everyone who uses
our service by involving the person and their family in the plan of care that will be
delivered by caring competent and compassionate staff.
Objective: The care plan shows how the person and their family have been involved
in the plan of care.
c) Aim: Our service aims to provide a person-cantered service based on best
practice that focuses upon the assessed needs of people who use our service and
input from their family.
Objective: The assessment of need is based on best practices.
d) Aim: To enable and support people who use our service to retain their
independence.
Objective: Care plan shows support Service Users receive to retain their
independence.
e) Aim: To recognize the client’s diversity ensuring religious, cultural, racial and
gender identities are respected and to request clients and their carers respect the
rights of staff to the same non-discriminatory approach.
Objective: Religion and diversity form part of the care plan. Complaints are reviewed
to ensure staff have not been discriminated against.
f) Aim: To ensure that all information received in the course of carrying out our duties
is treated with the utmost confidentiality and is not passed to any unauthorised
persons.
Objective: Staff follow the Agency’s policy on confidentiality.
g) Aim: To ensure Service Users are provided with information concerning the
services provided, and any changes to those services which may affect their well-
being.
Objective: There is evidence that Service Users are kept up to date about
information involving any changes to the services provided for them
h) Aim: To ensure that the quality of the service provided is of the highest standards
possible
Objective: Auditing of the service shows standards of quality.
All these aims contain reference to key contributors to a quality domiciliary care
service:
● Commitment Person centred
● Best practice Caring,
● competent and compassionate staff
Culture and Values:
Our ethos is to provide a person-centered service that achieves planned outcomes for
Service Users within a safe and friendly environment through the efforts of valued
competent staff, and the support of families and other stakeholders.
● To deliver a service of the highest quality that will improve and sustain the
service user's overall quality of life.
● To ensure that the service is delivered flexibly, attentively, and in a
non-discriminatory fashion while enabling the service user to make informed
choices and to take risks.
● To ensure that each service user's needs and values are respected in matters
of religion, culture, race or ethnic origin, sexuality and sexual orientation,
political affiliation, marital status, parenthood, and disabilities or impairments.
● To ensure that the Care Service in whole is delivered in accordance with
agreed Purchasing Contracts / Care Agreements.
● To manage and implement a formal programme of staff planning, selection,
recruitment, training, and personal development to enable service user care
needs to be met.
● To match the nominated Care Worker as closely as possible with the service
user, and respect the need to change the Care Worker in the event of
subsequent non-compatibility.
● To manage the Care Service efficiently and effectively to make the best use of
resources and to maximise value for money for the Purchaser of the Service.
● To undertake a Risk Assessment of Environmental Health & Safety hazards
within the home of each new service user, and to ensure that areas of
concern are duly reported to the Purchaser of the Service. Such Risk
Assessments will take into account the right of the service user to take risks.
● To ensure that all service users receive written information on the
Organisation's Procedure for Handling Complaints, Comments and Compliments, and how to
use it.
● Promote and encourage a united feeling of identity where staff feel valued and
are treated with trust, integrity, and respect.
● Encourage a feeling of belonging.
● Obtain a commitment from all staff to work together for the benefit of Service
Users and their families.
● Promote a culture of honesty, openness, and transparency when mistakes
occur.
● Invest time and energy into maintaining a positive workplace culture.
● Service Users will be actively be involved in decisions affecting their care,
treatment, and support.
● We will provide a service where management and staff see safety and
security as of paramount importance.
● All Service Users will be treated equally and provided with equality of
opportunity.
● Staff will always show compassion when providing care, treatment and
support.
● Service Users will always be treated with compassion, dignity and respect.
● Staff will encourage Service Users to retain their independence.
● We will ensure that the forms of communication, language and address used
are suitable for the needs of the person.
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