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JLM Independent Wealth Management logo
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JLM Independent Wealth Management

Hitchin, Hertfordshire, Hertfordshire

(41)

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‘20 Certificate of Excellence, 2020

About

There are two entirely separate parts to JLM.

JLM Mortgage Services Ltd is an award winning Independent Mortgage Brokers, established in 2002. Headquartered in Hitchin, we have almost 50 advisers located as far south as Brighton and as far north as Aberdeen.

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Reviews (41)

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5/5

41 customer reviews

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25 December 2019

I would recommend this service to anyone. Phil Wright (Stevenage) delivered an outstanding service, helping me to choose the best mortgage available to me.

Reviewed on Google Maps

8 December 2019

Cannot recommend this company enough. Peter Lambley was our broker and he is the nicest, most genuine guy who could not have been more helpful. Kish in the insurance section was also fantastic. Great service! Thanks JLM! More...

Reviewed on Google Maps

26 November 2019

JLM were recommended to us and we would definitely be recommending them as well. Great attitude and determination from Sebastian Murphy and his colleagues until we fully completed on our purchase. They were the ones chasing all parties involved and we felt like being looked after. So reliable! And we were informed by Seb that they do not stop there. When time comes for remortgaging, they are the ones that reach out to once again find the best deal for you. Alex & Gery More...

Reviewed on Google Maps

28 October 2019

Excellent service and care through out the process.

Reviewed on Google Maps

28 October 2019

I would definitely recommend JLM to anyone reading this. They were super quick and efficient. Literally only took 3 weeks to complete my remortgage and they made it really convenient for me. Everything was done over phone / email which was great as it is hard to get late night appointments when you work. Peter Lambley handled my case and he was brilliant. Really friendly and easy to talk to, I was able to explain the situation to him and he dealt with it perfectly. I will definitely be using JLM again in the future. More...

Reviewed on Google Maps

28 October 2019

We love JLM. Seb and Nicola went above and beyond to secure an unusual mortgage for us. Well done team!

Reviewed on Google Maps

24 September 2019

Seb Murphy really helped my partner and I to buy our first home. As first time buyers we had tonnes of questions but Seb guided us through the entire process, clearly explaining what our options were and never pressuring us. Alongside all the experience he brought to the table we just felt really comfortable working with him as he’s such a friendly and approachable guy. He helped us secure a mortgage that worked for our circumstances and we’re very happy with the deal we got. More...

Reviewed on Google Maps

22 September 2019

Lee Kitching here at JLM Mortgage Services Ltd was so extremely helpful the whole time throughout purchasing our new house. He helped us with every factor but stayed completely neutral regarding our choices whilst providing us with tonnes of information to help us make good informed decisions that were in mine and my partners best interests. Lee was great and has been a thorough help in breaking things down, step by step helping us to cover all areas in buying our first house. We strongly recommended him to anyone buying a house, especially their first where the whole process can be very difficult without an expert like Lee to help. More...

Reviewed on Google Maps

28 August 2019

Rory at JLM has helped us arrange 3 mortgages over the last 9 years; we'll keep coming back because the service we get is exceptional. They have always been professional, quick, friendly and flexible in fitting in times to talk over skype / email / in person. They make the whole process painless.JLM come very highly recommended from me! More...

Reviewed on Google Maps

2 August 2019

Great company! Peter arranged my mortgage extremely quickly and was very helpful throughout the whole process. Kish has also been very helpful from the insurance side with very competitive quotes... thank you

Reviewed on Google Maps

25 July 2019

Thank you Peter! We had a tricky time of moving to a tracker mortgage whilst trying to sell our house, and then shortly after a fixed for two years when we decided to take it off of the market and Peter did brilliantly the whole way through making sure we got exactly what we wanted. Couldn't recommend JLM enough!

Reviewed on Google Maps

17 July 2019

I should have done this sooner but we have been busy moving in to our first home! When we started the process of buying it felt very overwhelming but following a chat with Ryan on the phone I immediately felt at ease and this was maintained all the way. Can't recommend him enough. Thankyou for everything. More...

Reviewed on Google Maps

30 June 2019

Excellent service. Phil was really helpful and his communication was spot on. Delivered exactly to my requirements.

Reviewed on Google Maps

30 June 2019

Extremely pleased with the assistance we recieved from Sam Shortt, we went into our first mortgage advice appointment with little knowledge on the process and Sam helped us to complete our application and move in within 6 months. Sam was regularly available and we even had email exchanges entering the early ours of the morning.Couldn’t recommend enough! More...

Reviewed on Google Maps

30 June 2019

We highly recommend JLM to anyone and everyone, it's in a very easy to find central Hitchin location which made it easy to pop in with paperwork and for meetings. Rory is an expert and can get you out of most financial or mortgage situations and in to clearer waters. You won't regret a consultation! More...

Reviewed on Google Maps

31 May 2019

I was buying my First Home and was nervous about the process being freelance in the media industry. Seb was my mortgage advisor, recommended to me by a friend, and was fantastic. He was friendly, informative, and made the process so easy. More...

Reviewed on Google Maps

31 May 2019

I can’t recommend JLM enough. Damien was the most amazing mortgage broker for us. He did everything he possibly could, under tricky circumstances, to secure a mortgage for me and my family. We could never have got our house without him. Nothing was ever too much trouble for him. He went above and beyond. Damien is a true credit to the company. If anyone needs a mortgage, Damien is the ‘go to guy’. We were so happy with the service he provided. More...

Reviewed on Google Maps

31 May 2019

Me and my partner managed to buy our first home thanks to JLM Mortgage Services! But really the credit goes all to our mortgage advisor "Peter Stirrup" @Hitchin. Well, we all know that once the case is with a Senior Underwriter, things are not looking good. Well, after waiting a whole week for a final decision the application was declined but Peter did not accept a defeat and fought against it. After not one but two consecutive complaints, several phone calls and emails, the matter went to the CEO which after reviewing the case decided to grant us the mortgage as we met all criteria - Peter was very accurate! So we definitely recommend JLM Mortgage Services! And if you're local, well we don't need to say it, you know who to get in touch with! :)Best regards,Petros & Giulia More...

Reviewed on Google Maps

31 May 2019

Excellent service. This is my second mortgage arranged by Matt and the team, I couldn't recommend them enough.

Reviewed on Google Maps

30 April 2019

Thanks to Kish! He came highly recommended as I wanted mortgage protection insurance. I've found him so helpful, non-pushy, understanding (and patient - as this stuff is all new to me! ) He made the process so simple, easy AND he found me a very affordable policy for both myself and partner. Clearly an expert in his field, but on also it's a rare and refreshing experience to deal with someone so genuine and likeable and I will be recommending Kish to friends and family from now on :) More...

Reviewed on Google Maps

31 March 2019

My wife and I have used JLM for over 10yrs. Not only for our mortgages, but also for insurance and their excellent financial planning/pension services. We have already recommended them with huge success to family members and friends. More...

Reviewed on Google Maps

31 March 2019

Highly efficient and exceptional service. Ryan completed my entire mortgage process in just over 3 weeks and was extremely helpful in answering my large volume of questions. As a first time buyer with an auction property, this was not straight forward but thanks to Ryan and his network of contacts, he was able to fast track everything. I would highly recommend this company to anyone. Thank you so much Ryan! More...

Reviewed on Google Maps

31 March 2019

Ryan has been a tremendous help throughout the moving process, providing support and advice on mortgages and general moving house questions. As first time buyers, this was incredibly helpful - the fact that we didn't have to pay for this help was even better!Kish, who has helped us find the most suitable insurance products has been equally excellent in his services. It has been very refreshing to talk with people who make you feel as if you're not wasting their time but are genuinely happy to help. More...

Reviewed on Google Maps

31 March 2019

Highly recommend this company, especially Damien. He helped us to find a suitable lender and get our first mortgage... he is FAB!! Thanks Damien

Reviewed on Google Maps

28 February 2019

Since leaving my initial review of 1 star, I have taken it upon myself to remove it and decided to change it to 4 stars. I was contacted by the Head of Mortgage Finance following my review who was very apologetic and has reassured me that my issue is being looked into. I was also compensated (which I did not expect) and has convinced me that this is not a usual occurrence. On reflection, if I was to look for a mortgage advisor again in the future I would probably try them again knowing that any issues will be dealt with promptly and with sympathy. More...

Reviewed on Google Maps

31 December 2018

Shout out to JLM in general and Alison in particular – she was consistently helpful, patient, knowledgeable through a long and an at times complicated house buying process. Recommend them highly.

Reviewed on Google Maps

30 November 2018

We've bought 3 properties to date with the help of this company. Very professional and patient. They take time to listen to your needs and offer good and practical advice. They come highly recommended!

Reviewed on Google Maps

30 September 2018

Cannot reccomend JLM enough!! Rob Polworth has been an absolute legend. We had a really complex situation and Rob worked so hard to get us our first home and with any luck we will be moving in very soon! So thanks again, the day I found JLM was a life changer! More...

Reviewed on Google Maps

31 August 2018

Greg has been so prompt and knowledgeable during this process. As first time buyers we have needed some extra support and Greg has been so helpful with answering all of our questions. We are so impressed with how quick and smooth the process has been from start to finish. Highly recommend this company and especially Greg! More...

Reviewed on Google Maps

31 July 2018

Had a very informative meeting with Rory, which followed on from some email and phone communications in the past. He made it very easy to understand all the information given and a plan of action.

Reviewed on Google Maps

31 July 2018

I have used JLM Mortgage Services,very helpfull and they have your interest at heart .They make you feel like a person they care about. Recently had very good advice from Rory he put us in the right direction . More...

Reviewed on Google Maps

31 July 2018

What a fantastic company. Gee dealt with us and he was amazing every step of the way. We have already recommended JLM Mortgage Services to friends

Reviewed on Google Maps

31 July 2018

Very friendly, efficient and professional.

Reviewed on Google Maps

31 July 2018

Rory and his team always manage to make me feel reassured when dealing with Mortgages and Life Insurance. Highly Recommended. :-)

Reviewed on Google Maps

31 July 2018

Rory is the only person I would go to for mortgage assistance. He is kind, patient and always goes above and beyond expectations. I would definitely recommend him to anyone/everyone. More...

Reviewed on Google Maps

31 July 2018

We've always recieved excellent advice from JLM when looking for a mortgage or buying a property. We like that they take the time to understand our situation and advise on our options. It gives you a bit more comfort when making major financial decisions. More...

Reviewed on Google Maps

31 July 2018

I was recommended Seb by several people at the vets I work at, who had used him to get their mortgages. I couldn't ask for a more professional service. He got me a great mortgage deal and was always there if I had any other questions along the way. Couldn't recommend him enough Regards Tom More...

Reviewed on Google Maps

14 December 2017

I was recommended Seb by several people at the vets I work at, who had used him to get their mortgages. I couldn't ask for a more professional service. He got me a great mortgage deal and was always there if I had any other questions along the way. Couldn't recommend him enough

Regards

Tom
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Reviewed on Google Maps

31 July 2016

Phil Gander was great from start to finish and continues to be great with aftercare. We felt in safe hands from the moment we met Phil, he is very friendly, with lots of experience and gives you complete assurance with his professional and proactive manner. He took care of everything for us and it felt very effortless using him, we sorted our mortgage, life insurance and buildings + contents insurance through Phil. We would definitely use him in future as this was my 2nd mortgage, my first I went direct through the bank and this was a nightmare! So 2nd time I used Phil through a referral from friend. It felt as if he worked directly for us, always updating us and reassuring us every step of the process, this felt like a dream, cannot recommend highly enough. Thanks Phil More...

Reviewed on Google Maps

31 July 2016

I had the good fortune of being recommended to Phil Gander during a recent house move. Phil was reliable, upfront and very efficient and I would recommended consulting with Phil to anyone looking to arrange a mortgage.

Reviewed on Google Maps

31 July 2015

Looks good apart from the spelling of testimonials ! and lots of good reviews of a chap called Rory but no others...!!!! ! I'm sure that there are some very nice people that also work under the JLM banner lol. More...

Reviewed on Google Maps

Q&As

I fell into financial services in 1993, following a degree in English Literature (with a heavy emphasis of Anglo-Saxon). Finding that this did not equip me to do anything other than teach, and not wanting to follow that path, I looked at other careers. The satisfaction of helping a customer with an important financial decision, and then seeing them move through life in a positive way, helped in part by my advice, is really fantastic. I definitely look forward to going to work, which I am told is unusual!

Myself and my best friend became disenchanted by the way in which the corporate world seemed to be moving, when everything was driven by maximising profit rather than doing the right thing by our customers. We decided that you can give proper, honest, straightforward independent advice, where both the client and you gain mutually from your relationship. Some 14 years later, I'm pleased to be proved correct!

I've been providing adice for a long time now, and I'm pleased to report that most of the clients that I first dealt with 14 years ago are still clients today. Hopefully, that tells its own story.