48 customer reviews
Susan Clark
Ryan is a pleasure to deal with.Our job was removing ancient back boiler all new pipework new fireplace and loads more. Many problems and snags were dealt with and solved as the job was ongoing. Ryan and his team remained calm and reassuring throughout. I would recommend James Brothers. More...
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Laura Oatley
Absolutely brilliant service from start to finish. Prompt quotation, great communication, lovely friendly polite gents, so respectful of the property, and great with my kids. The Mario van particularly pleased my little boy! Highly recommended. More...
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Catherine Smith
5 star review for Ryan and his team. We had house rewired and new boiler installed. Believe me not a straight forward job. But well executed by his cheery and courteous team. Thanks guys. More...
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Cath Bell
I had a brilliant experience with James Brothers Plumbing and Renovations today, who replaced my electric shower for me. Very polite and tidy gentlemen, who were respectful of my property. Job was finished super quick after enquiring about a quote. Will definitely use again and would highly recommend them to anyone else! Thank you guys! More...
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Alicia Bowmaster
Absolutely brilliant service, cannot fault. My initial message was responded to straight away and within less than 24 hours the job was done to a very high standard. Would definitely recommend, thank you. More...
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Emma Louise Benjamin
Wow! what can I say. After being let down by another plumber I got hold of James Brothers 23rd December in the evening. Even though they were closing for Christmas they assured me they would try and get a plumber to us to try and fix our boiler. Ryan arrived within the scheduled time, identified the fault went to get the parts and in less than 3 hours we have hot water and heating. First time since Monday!!! He was friendly professional and extremely knowledgeable. Thank you so much for helping us out so close to Christmas. We will definitely be coming to you again More...
Reviewed on Facebook
Gareth John
So, at over 20+ years old, last Friday we finally replaced our old gas boiler, along with eight even older radiators. Over time we’d added an electric fire, free-standing gas fire and 3 oil filled radiators to provide extra heat - all continuously increasing our costs as energy prices rise. Still, our old Victorian terraced house remained freezing cold. The new boiler and radiators were fitted and installed in a day by James Brothers Plumbing and Renovations, and the difference they have made is transformational. The house feels warm and lived in for the first time in many, many years. Throughout the day, the team who undertook the work were unfailingly cheerful, considerate, friendly and professional. Thanks very much guys. More...
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Emma Brettle
James Brothers recently updated my parents bathroom-and they are very happy with it! Updated the toilet/ sink and installed a walk in shower which has made things much easier for them both 👍. Friendly, helpful and very polite staff would definitely recommend! 😊 More...
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Steffi Vigors
Would highly recommend James Brothers! Great service, polite and professional. Other members of my family have also used them and they are very reliable and reasonable. Thank you
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Tim Reynolds
Great bunch of guys. Tiled our floor super quick from initial conversation. Really impressed!
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Mike Inverarity
fantastic crew, fixed my hot water in no time at all from initial call to hot water again in just over 24 hrs, well recommended, Thanks guys n gals x
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Nyomi Bithell
Great service on my Mum's boiler, really efficient and a job well done today. Thanks again for such a prompt and efficient service.
Reviewed on Facebook
Mary Cratchley
We received excellent service from James Brothers when our en suite toilet stopped working properly over Christmas. We called them between Christmas and New Year and a very polite young man arrived and got the job done very quickly. We were most impressed that we were kept informed by text of the time of arrival etc. Can definitely recommend. More...
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Hayley Bassett
Prompt & professional service to solve a leaking toilet. Really happy with outcome.
Reviewed on Facebook
Gareth Wyn Thomas
James Brothers recently completed a refit of my downstairs toilet, completely ripped everything out before re-plastering, tiling and fitting new suite. Really pleased with their work and the finished room looks great. Smallest room in the house but has made a huge difference having it done! Would happily recommend them. More...
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Katie Boo
Just had a new boiler fitted. You were highly recommended to me and now I also 100% recommend you. Ryan and his team are very professional, polite and reliable. Everything was sorted out within just a few days which was much appreciated as there’s nothing worse than a cold house with no hot water !! Nothing is too much trouble and the team are very reassuring throughout the whole process. All rubbish was removed (including my old boiler) and everything left clean and tidy on completion. Good after sales care / support too. THANK YOU all for making my home warm and cosy again 😊 More...
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Jenny Haynes
5* service .Work was done at a very high standards.The boys working here worked to high standards and were very polite and cleaned up after them. If I phoned or text the office they got back to me immediately so giving a 5* to customer service too. They are not the cheapest or the most expensive but they are definitely the best. More...
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Carl Cresswell
Professional service with a friendly approach and very respectful to our home. Cleaned and tidied as they went so you'd hardly know they'd been, thoroughly recommended.
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Linda Hale
Two very pleasant young men changed my kitchen tap this morning. Cannot recommend them highly enough. Thankyou
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Martin Barker
Absolutely brilliant service
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Catherine Christie
Would like to thank the James brothers tonight who came out for an emergency my water pipe burst and flooded my house they were here within 15 minutes fixed the problem great service would recommend them highly and thank you very much
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Norma Mitchell
Awful communication! Waited in and they didn’t turn up. They turned up twice when we were at work and they knew this. Then turned up with wrong materials so didn’t do the job! Finally arrived correctly but no with help so had to help them do the work we were paying for then they tried to overcharge us!!!! Would never recommend More...
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Nicholas Evans
A huge thank you to all at James Brothers for a fantastic bathroom refurbishment. Their work standards are extremely high and the people are professional and also friendly and hard working. I have no hesitation to recommend James Brothers. First class! More...
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Gemma Jenkins
Fast response and Excellent Service always 👏
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Sue Roberts
I have used James Brothers on a few occasions now. The first time was an electrical issue. They were there promptly and sorted the problem efficiently. Since, they have serviced my gas boiler and even returned straight away when I thought the heating wouldn’t work. But I hadn’t switched it on!! 🤭They were very patient and helpful. I feel I have found a trustworthy local service I can call on for all jobs and am currently waiting for a building job to start. Can’t wait. Thank you More...
Reviewed on Facebook
Laura John
Unfortunately I was let down by the service from James Brothers. Asked to service my boiler & water cylinder. They confirmed this was done. 2 weeks later I receive an invoice and, after ignoring my initial email, they told me the water cylinder hadn't been done because they don't offer that service. I did have an apology eventually but still didn't help the situation and I had to pay extra to book a separate water cylinder service with someone else. More...
Reviewed on Facebook
Ruth Davies
Had a problem with my toilet, James Brothers were here within a couple of hours to sort. Excellent service yet again!
Reviewed on Facebook
Jan Wassall
FANTASTIC rang as mothers boiler wasn't working, she is 86, they sorted her out straight away. can't recommend them highly enough
Reviewed on Facebook
Richard Jones
James Brothers have been a big let down for both of us, considering our tiny standard bathroom cost over £7000 and took 12 weeks to complete. The workers were all polite for the most part, but the main issues were the lack of communication between the workers and us and the lack of acknowledgement or apology from anyone when mistakes happened, which was partly with the plumbing and mainly with the tiling. The tile edges were so badly cut that we had to ask for corner guards to hide these. The new window frame was also boarded over on one side, which meant the other side had to be boarded aswell to make it even. This window was 100% installed in the correct position, contrary to what the tiler says as I have proof. We've now also received an email stating the tiler blames the type of tile used for the mistakes, which is just testament to his work ethic. The list goes on, but the photos speak for themselves (couldn’t upload all). If it wasn't for Sarah trying so hard to fix clear issues that she also said she wouldn't have accepted, then this review would have been much more critical. More...
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Mark Johns
Fantastic service,no hassle. Friendly and professional. Highly recommended.
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Ann Sneesby
just had my bathroom done what a great job work men was very professional thank u all
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Fred Kelly
Arrived as promised to investigate issue with electric shower unit, replacement unit recommended, competitive quote given, item ordered and fitted within in a couple of days. Job carried out without fuss or delay and final result very satisfactory. Bathroom left clean and tidy. No hesitation in recommending for your plumbing needs. More...
Reviewed on Facebook
Holly Young-Jones
Huge thank you to you for helping my grandparents out Friday morning at short notice. They asked if I could leave a review on their behalf saying how helpful and lovely you were as they’re not on Facebook.
Reviewed on Facebook
Stuart Sullivan
Arrived on-time, respectful of the covid rules, and installed a garden tap for me. Quick from requesting a price to install too, would recommend.
Reviewed on Facebook
Louise Allnutt
Turned up very quickly to fix a broken pipe which meant our bath was draining onto the roof below! Friendly and professional plus kept distanced during covid restrictions. Thank you so much.
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Jennie Griffiths
Have done a few jobs for us now from an emergency leak in the bathroom which some wall panels had to be replaced. To removing a fireplace and radiator. The guys who have come are always professional and helpful. Would definitely recommend. More...
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Rhian Lovell
Did a great job resealing my bath after a botched job by my father!! Good price and nice guys. Thanks very much 😀😀
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Anna Davies
After having an issue I was worried about fixing due to the cost , or so I thought, these guys came to my rescue. Two new flushes later, done in under an hour. Very clean very quick and extremely polite. Thanks fantastic job More...
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Sarah Louise Knott
They called to fix my toilet flush today , fabulous boys , very friendly and job was done and left no mess x
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Elen Griffiths
thank you so much to james brothers plumbing and renovations! brilliant service once again. wont hesitate to recommend them or use them again myself! shout out to darren and keiran.. best tilers in swansea 😃 More...
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Jane Mann
excellent service. put up a request for a recommendation on the local website at 10.00am and by 11.15am Ryan had called, fixed the problem and ordered the new part! Now that's what I call brilliant.
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Allison Norris
I would highly recommend amazing keep us up to date at all times put a new radiator and out side tap the boys were so helpful will definitely be using them again ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Reviewed on Facebook
Rupert Vaughan
excellent quote and work done on plumbing in washing machine
Reviewed on Facebook
Joseff Williams
Massive thank you to Kieran, Trevor and the lads at James Brothers. You certainly went the extra mile to achieve such a top quality finish - The house was left in an very clean condition with all waste being taken away ! Would definitely recommend 👍🏻
Reviewed on Facebook
Gareth Bates
Amazing service on my boiler. Very polite and professional. Good value too.
Reviewed on Facebook
Sam Bowen
Thank you for sorting the jobs I had. What seemed to be a few simple tasks/upgrades were made complicated by some poor workmanship in the past (another company) but the guys were great and very patient having to come back on a few occasions with different parts and to finish. Ordered and sourced everything for me and I really appreciated the service as I had been let down previously when asking for quotes from others. Thank you! More...
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Spencer James
Great work done by the boys, fitting our shower unit in Killay. even hoovered up after themselves! recommended👍
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Virginia Pambianchi
Ryan and his team refurbished the en-suite for us, we are very happy with the finished product, all the team were respectful and courteous, Ryan was in constant communication with us about what was happening and when. Excellent service and workmanship
Reviewed on Facebook