Hydrus heating
(103)
(103)
103 customer reviews
JG
Same Director both companies !!
We have recived an e mail from Rapid Response Plumbing and Heating ing Hydrus was in administration and the new company will not honour the extended warranty on our boiler , Also the payments we have made for an annual boiler service are gone.
RAPID RESPONSE WERE FORMED ON 14-8-23 AND THE DIRECTOR IS BEN THOMPSON THE SAME DIRECTOR AS HYDRUS.STAY WELL CLEAR OF BOTH COMPANIES
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Ellie
Avoid this company, they're unprofessional and higher unsafe engineers. We still have ongoing issues and are now finding them non responsive completely to our complaint.
I've provided our story below for you to consider before buying. We we had a few companies out to provide guidance and a quote. The initial salesmen who came from Hydrus was very polite and friendly and seemed to know what he was doing. He advised us of the best boiler type for our system and he recommended we buy a new pump as well as a new boiler due to the way our system was configured. We went ahead with the order and purchased a Vaillant boiler and a new pump from Hydrus. When the engineer came out to fit the boiler, he seemed to struggle and was here for the whole day. I say this because he was making phone calls on his mobile asking for guidance and assistance on how to fit the boiler and the system. I could hear him as I work from home. It came about that we needed to install a new control panel for the system even though the existing one seemed to work fine but we went with the recommendations and bought one from Hydrus which was barely secured to the wall.
The day after the boiler was fitted, I woke up and I could smell gas in our bedroom. I could smell it in a few rooms and when I went into our utility the strong smell of gas met me. The engineer gave us our number as we had a few odd plumbing jobs to do around the house and he said he would give us a good price but not through Hydrus so he left us with his own mobile. I contacted him and he said he was away fitting a boiler but to turn the gas off at the mains and he'd come fix it after work.
This made very nervous as it seemed that he was trying to cover his poor work from the company. He came out and told me there was no leak and I must have imagined the smell or could smell the exhaust through the open windows ( which were open because of the smell of gas in the first place)
The second issue we had was the pump started leaking, it leaked badly and came through the ceiling below, ruined the carpet and bloated the wooden door for the cupboard it was in. At this point we got in touch with Hydrus and after some back and forth, they apologised and reimbursed us for a carpet clean and replacement of the new door. The operations manager even came out to check the boiler over. When the manager came out he identified that there STILL was a gas leak on the boiler and was very honest which I appreciated. He provided me with a technical report to say the boiler was now safe, he refit the wonky control panel and we had since found out that one of the water pipes in the wall had been knocked and was leaking so the manager fixed this too. Ultimately, we were happy at this stage.
However, the boiler kept displaying a fault and would turn itself off. We spoke to Hydrus and they said we would need to speak to Vaillant as this would be under our warranty.
When the Vaillant engineer came out, he said Hydrus had fit the boiler incorrectly and they hadn't follow the supplier recommendations and this was the cause for the fault. Turns out that the type of boiler we bought, needed a secondary overflow and should never have been installed without this as it's part of their requirements. The Vaillant engineer kindly provided us with photos of the inside of the boiler highlighting where it was very obvious this should have been installed. He even sent us an email to say this. Hydrus are now refusing to install this part so we're left with a boiler which isn't fit for purpose even after they caused an ongoing gas leak in our home, incorrectly installed a pump which leaked and incorrectly installed our boiler! To add insult to injury, the week after our boiler was fitted and we had the ongoing gas leak issue I received a marketing email from Hydrus offering me £150 off the boiler as a special offer, I asked if this could be honoured and they said no as I already paid! Ironically this is the cost of the part they're now saying I need. Terrible customer service, very unsafe and very unprofessional. Avoid, avoid avoid!
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Kerry Perry
Johnn Kane, priced the job before he saw pictures of the job, no request of a video call was made, nor did he visit to see the job. However proceeded to sell me a condensing boiler instead of the combi boiler I wanted. Even though my 35 yrs old system had stopped functioning and was probably unrepairable. They placed the waste water pipe over my front door with water raining down on you when you pass by. Sometimes hit water! Hazardous health & safety I'm sure. Then the electric that's needed to supply electricity to the combi boiler is taken from my bedroom via an extension cord, I'm unable to close my bedroom door consequently and when I called with my grievances they said I have to pay £200+ more if I want a fuse for the electric to power the device. I need a recourse not just to blast them on social media. Any advice? More...
Roxanne
Excellent service and their colleagues who are all so helpful, Also a special mention to Charlotte who was amazing and had brilliant advise and help along the way - would highly recommend!!
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Aaron
This company were recommended to me so I gave them a call regarding a new boiler. Was happy with the pricing & service I received. Cheers!
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María
Excellent service, men very helpful and work was carried out to my satisfaction. Left place clean. Will recommend
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Denise McKenzie
At short notice ,Hydrus engineers fitted a new boiler within a day with no problems. Excellent value for money and good customer service. Can highly recommend them.
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Olivia Marsden
Fantastic team of people. Cannot recommend enough I’m delighted with my service. Very easy process and was extremely satisfied with my overall experience . Job well done !
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Sam D
Brilliant service! And the lads where lovely. My new boiler is great 11/10 !!!!If I could give more stars I wouldSam
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ALISON
Excellent service and great team. Boiler fitting was done very professionally, cannot fault the company.Would definitely recommend
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Libby
Excellent service, customer service was great and boiler fitting was quick and professional. Very happy with my experience overall and would definitely recommend!
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Rebecca Sutherland
Such an amazing company , Charlotte was so helpful and efficient, i am very pleased with my experience! I would highly recommend!!
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el
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Ellie
Highly recommend as very professional service from the whole team! Charlotte was very helpful.
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Dave
Excellent team of people , brilliant service and very satisfied with my boiler.Quality fitting team , Charlotte was very helpful in helping us with any queries we had. Will be recommending in future 👍
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Alan Haslam
Very efficient and professional and cleaned up after he had finished leaving no mess.Was very polite and apart from the new boiler you wouldn't have known anyone had been.Would recommend to anybody
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Tom Parker
Great service , can’t fault the teamExcellent customer service skills, Charlotte was amazing at creating a good experience for us.
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Robert Willcock
Brilliant service. Great team and lovely experience. Pleased with my new boiler. Will be recommending in the future !
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Beth Louise
Great service all round. Charlotte was very helpful, lads fitting the boiler couldn’t of done a better job. Couldn’t recommend enough!
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Adam
Absolutely brilliant company! Efficient service from start to finish, we are so happy with our new boiler.Would recommend to friends/family!
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tezmccann
Great experience Dan the installer and he's pal were polite,efficient and forthcoming with all questions asked of himWould definitely recommend hydrus to anybody looking for a no fuss boiler replacement absolute pleasure cheers👍🏼
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Paul Meskell
First rate service competitively priced. I liked to think I researched the market and was delighted with my choice to entrust Hydrus Heating to supply and fit my boiler. Offered sound advice and stood by their quotation despite having to upgrade the gas supply from the meter. The engineer , Chris, was qualified and very professional to ensure that his work met with the applicable standards, the job was complete to a high standard . I can now enjoy hot water on tap and be assured of reliable heat when winter comes. More...
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Bryony Taylor
Amazing company! Amazing friendly and very hard working guys that came to fit our new boiler. Honestly couldn’t have asked for a better service! Thought I’d have a cleaning mission when they left but it was spotless! Honestly hit these lads up if you need a boiler, you won’t be disappointed More...
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Debbie Onyett
Wonderful company professional and clean I would recommend them
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Richard Pellow
Sam and Ben were very efficient and professional as well as being friendly and approachable.They completed the boiler replacement with minimal disruption and mess and cleared up after they finished. Must say from first contact to completion it has been a painless experience More...
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Sue ward
Amazing new boiler fitting experience🤩🤩🤩🤩 The guys were so efficient, professional and accommodating from start to finish Would definitely recommend to anyone 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
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Miss kaur
Spoke to Phil and the process was slick. 20 minutes, a few pictures and he was able to quote. His quote beat the other two I had. Install was booked within 3 days. Dan was great, the install went with no issues. Thanks guys xxxxxxx More...
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Phil Copping
We’ve just had our new logic boiler fit by Ben and partner,I would highly recommend him to fit yours,old boiler out ,new one in tested and cleaned up in around 5 hours Highly recommended.
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Joe maine
Contacted Hydrus just after buying our new flat, needed new radiators, new boiler and the old water tank taken out. Phil was great, he asked for a load of pictures on whatsapp so nothing was missed pre install. The price was agreed and booked for 3 days later. I let the lads into the flat and left them for the day. They did a cracking job. We moved in last at the weekend. No issues at all. More...
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Deborah White
Spoke with Phil twice to get the right boiler, had to send pictures pre install, had to add an additional bracket and then I decided I did what the electronic control system. Similar price to the local company I got a quote from, but the parts and labour cover sold it. The two lads who turned up got the job finished quicker than they said. I cleaned around them as they worked and feed them biscuits and tea. Grade A job. More...
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karli pepper
We have had a now boiler fitted and moved, the fitters luke and Jordan were friendly but professional and did a brilliant job . Would definitely recommend. Fitting date was quick. And very reasonable priced. 👍 More...
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Adam Bebbington
Quick , efficient quote and good turnaround time to get an appointment, job not as straightforward as expected, unfortunately they weren’t able to complete the job at present, I found the engineers and company polite and knowledgeable, didn’t try and sell me anything I didn’t need and I will be going back to them in the future when I’m ready to proceed
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Michael Helme
Fast and efficient service from the first enquiry right through to fitting would highly recommend. First correspondents with Liam on Monday night and installed on Thursday afternoon first class service throughout whole process.
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Davit Gambo
The lady on the phone was great, double checked Every thing with me. I sent over all the pictures for pre install, the install engineer checked them and made a small recommendation. Install was booked for in two days time. They installed yesterday, and I have no complaints. Thank you for a good service. More...
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Dean Prescott
We are near finished on the refurb of the house while we live in it. I called for advice and a quote. I was passed to one of the team for a more in depth chat. I can't fault the guy, he was honest on things we need. The quote was competitive against the other quote I got. They got two lads to the house within two days. I'm glad I was told about Hydrus. More...
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Harsh
I was getting a little worried as my scheduled boiler change got delayed twice. Mine wasn't a simple change it was changing to combi from old style boiler and tank and they insisted it would take them 1 day. Most of my local gas engineer has said it was a 2 day job. So when I had the delay twice I was feeling worried. Lee and gentlemen helping him turned up at 8am sharp, they worked very efficently to get it installed within the day as promised. They had all the tools and bits they needed, no need to go to the shops because they didn't have something that was needed. They were profession and polite. When I need my next boiler, Hydrus and particularly Lee will be my first point of call. More...
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Raj Baral
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Lee
Simply the best. Lee & his colleague came bang on time, did the most perfect removal of our existing system and installed the new system to the highest standard. They even matched the bricks perfectly when bricking up the old flue. They cleaned up as the went along leaving no mess whatsoever. I can’t recommend them highly enough. We shopped around when looking for a company to use and we found the best out there genuinely. More...
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John Laing
New boiler fitted at a good price and a good tidy job by the fitters. Kelsey dealt well with my queries.
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Adam
The service I received from Hydrus was great! Liam gave me the best price and I had my boiler fitted fast. Ben and Jay installed my boiler and they were very polite, did a great job and cleaned up after themselves. I genuinely could not fault the service I received from Hydrus and I will definitely be using these guys again. More...
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Rick
Using Hydrus couldn't have been easier. Liam helped me find a boiler from a few different options, and it was installed two days later. Smooth process
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Liam
We are all often weary dealing with digital businesses however I cant fault this company. saved me a fortune compared to the major companies and honestly full credit to them. I cant recommend enough. thanks to Lee the installer helping me understand the controls and Kelsey for talking me through all document's - Thanks again. More...
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Phil M
Hydrus was recommend by an employee of him. Liam helped me find the right new boiler, asked about the possibility of extending the house which we plan to do in two years. I hadn't considered this as we will have two more rooms and double radiators in all the rooms. He thought to ask and I feel he has saved me disappointment in the future. So first class service there. The install went to plan, done and dusted as promised. I would recommend Hydrus to anyone. Get a quote, it is worth making the call. More...
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Kathleen Thorpe
Had a new boiler fitted today by 2 polite..friendly and knowledgeable engineers..very tidy and clean..and no time wasting. ..very pleased from sales to fitters and would recommend Hydrus heating..thankyou..and even given a direct number incase of any questions or problems..brilliant. More...
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Sarah
Fantastic job from the team, such a friendly group and they work efficiently and quickly to get the job done, very impressed would recommend to anyone!!
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Balram Kumar
I don’t normally leave reviews but I had to as the service was second to none from start to finish. The office team to engineers were on point. Definitely will be using on future jobs. Highly recommend. More...
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Mrs Tanya Simons
From start to finish, the whole experience of getting a new boiler from Hydrus has been faultless.Getting the most competitive quote from Liam and him advising me to go for a cheaper boiler than one I was looking for gave me the confidence to go with this company. Communication has been excellent throughout and the odd bit of banter too which has been so nice. You wouldn’t get this from a company that only thinks about the money!Luke and Jordon arrived promptly after a couple of hours drive to get to my house. They were both professional and friendly and even my dog took a shine to poor Luke’s leg many times during his time here! The lads did a brilliant job, they cleaned up after themselves and everything was then explained to me about how to work my new boiler. I absolutely cannot recommend this company highly enough. We are so thrilled we had the work carried out by such a professional company Thank you so much to all of you xx More...
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Daniel Burton
Just had a new boiler fitted very proffessional and excellent service was given would highly recommend big thankyou to luke and 2nd fitter along side him (Sorry forgot name).
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Mark Dowson
Very pleased with the work the lads did. Left house in a clean state. Job was very neat and tidy
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Shamus
Had a boiler installed by hydrus.. can't fault them in any way.. easy process from ordering to the installation.. WOULD DEFINITELY RECOMMEND!
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