HALLMARK HEALTHCARE SERVICES

Personal care is available for any daily tasks you may need support with, such as bathing, showering, applying creams and lotions, dressing and toileting, all in the comfort of your own home.
Working to your regular routines, and ensuring that support is tailored to your specific requirements, a fully trained carer offers discreet and professional personal care in the way that’s most comfortable to you.
We believe in the importance of a continuous service and the same familiar faces, especially when it comes to personal care. Speak to us to find out more about how we can support you or a loved one.
Our personal care services can cover, but are not limited to:
• Bathing and showering, including bed-baths
• Applying lotions and creams as required
• Dressing and getting ready for bed
• Oral hygiene
• Applying make-up, and hair care
• Support with shaving
• Foot care, especially if you are diabetic need to be extra vigilant with your feet
• Helping you to the toilet, including using a commode or bedpan
• Changing continence pads, along with cleaning intimate areas
• Support moving position in bed, to stretch and prevent bedsores
• Changing or maintaining a stoma or catheter bag, or other forms of clinical intervention

It can be devastating and distressing when terminal illness is affecting a loved one. By providing specialist palliative care support so your family, we can help to make the most of your time together.
Palliative care at home allows your loved one to stay in the place they feel most comfortable, surrounded by memories and the people they love. With the one-to-one support of a compassionate carer, who is experienced in palliative care, your loved one can have specialist support whenever it is needed.
Whether you are looking for a full-time live-in carer or a visiting carer, we provide the full range of care services for palliative care. Our supportive care covers all aspects including; personal care, pain management, administering medication, cooking meals right through to companionship. Our supportive care covers your love one’s needs.
Palliative home care can involve:
• Personal care and assisted living, such as assistance with bathing, dressing and toileting.
• Continence care, whether it is changing continence pads or managing a stoma or catheter.
• Medication support, including prompts or administering medication, even the more complex prescriptions.
• Support with pain management.
• Help moving around the home, whether it is gentle support or hoisted transfers.
• Housekeeping duties, such as vacuuming, dusting, changing beds or doing the laundry.
• Preparing meals to your tastes, and washing up afterwards.
• Caring for your pet, including feeding and walking.
• Running errands to collect prescriptions or food shopping.
• Companionship and supporting your independent living at home.

We offer companionship services to suit your every need, from day-to-day support either at home or getting out and about, through to having a valuable confidant for business trips or travel.

Sometimes care and support isn’t about a complex medical need or essential personal care tasks.

What is often more important is living the life that you want, doing the things you love and feeling as human as possible.
We can support with hobbies and interests, attending events and shows, concierge services and running errands or just popping around for a cup of tea and a good chat. With Hallmark Healthcare service, you have the peace of mind of a fully regulated service that involves strict checks, in-depth training and ongoing support for the Carers and personal assistants who join our team.

To find out more about our companionship service or how we can support you, please contact us on info@hhcs.uk. We’re here seven days a week to talk through your options and provide the care your loved one needs.

Live-in care helps you live the life you want, on your own terms. By listening to you and understanding your needs, we will put in place a unique support package. Together with the support of a carefully chosen Carer, we will help you to stay in the home you know and love.
Thousands of families are now choosing live in home care as a valuable alternative to a residential care home. We offer adults of all ages the extra comfort and reassurance of 24-hour one-to-one support. Only the most dedicated live in Carers are chosen to join us, and to provide care to our Service Users.

Acknowledging and admitting that care is needed can be daunting. Let us put your mind at ease. We’re here seven days a week to talk through your options and provide the care your loved one needs. Let us take the hassle out of care planning for you or your loved one.

Having a carer come to visit you in your home can make a huge difference to your life, especially if you have difficulty walking or getting around. It can help you stay living independently in your own home.
Our home help service is aimed at supporting you or your loved one with those tasks around the home that you face challenges performing, and to ensure your safety.
We are committed to improving the welfare of our Service Users. These are some of the tasks we can offer help with:
• Housework
• Laundry
• Preparing light meals/meal delivery
• Companionship
• Running errands, e.g. prescription collection

You or your loved one may need night-time care. We provide night-time care, for both sleep-ins and waking nights where a fully trained carer is there to support you.
Given that everybody is different and each situation is unique our overnight care is tailored to you. With a dedicated night-time carer, help is available at any time, meaning that you or your loved one can stay in your own home – the place that is most comfortable.

Sleep-in:
The Carer sleeps at your property and is on hand if required. This option will suit if you don’t require regular support, but feel uncomfortable when left alone throughout the night. Anxieties and sleep deprivation can soon be improved with a sleep-in Carer there to support you. Having that extra night care at home can really help you remain healthy and happy. If assistance is needed more than twice during the night, this will be considered a waking night.

Waking night:
The Carer is on duty throughout the night. This support is best suited for you or a loved one if you/they wake up several times perhaps being disorientated or needing to go to the bathroom. If you wake at regular intervals during the night to change position due to injury, or if you have to administer medication at regular intervals, this is likely to be the best choice for you.
The waking night Carer is there at your side as and when you need them for the duration of the night, providing a high level of expert support.
Overnight care can ease yours or a loved one’s anxiety about being alone at night. But it also helps in many other ways, including:
• Support with administering medication through the night
• Assisting with toilet breaks
• Regular help for changing position in bed, particularly after an operation or injury
• Help with complex care needs with the help of our nursing-led team
• Better overall health by being able to rest through the night
• Someone on hand for those living with progressive conditions such as dementia
• Extra peace of mind for your family knowing someone is on-hand

Hallmark Heathcare Services provides Complex care to help you or your loved one receive all the specialist care and support that you need to achieve independent living at home.
We can provide services for the following:
• Tracheostomy
• Suctioning Oral and Tracheal
• Oxygen Therapy
• Epilepsy Rescue Medication- Buccal midazolam & Rectal Diazapam
• PEG (Percutaneous endoscopic gastrostomy) and JEJ (Jejunostomy)
• NG (Nasogastric)
• Ileostomy (Stoma/Colostomy)
• Complex Bowel Management
• Cough Assist and Assisted Cough
• Ventilation
• CPAP – (Continuous Positive Airway Pressure)
• BPAP (Bilevel Positive Airway Pressure)
• NIPPY (Non-Invasive Positive Pressure Ventilation)

Hallmark healthcare service provides supported living services to enable younger adults between 16 to 30 years with challenging conditions to be able to live and develop fulfilling lives at home and in their local communities.

We provide person-centred support which enables each young person to grow and develop their skills and independence, ready for adulthood. In particular, we can support young people who have learning disabilities, autism, behaviours that challenge or other complex needs to live safely and as independently as possible. Our supported living care ensures better outcomes for young people and maintains their relationships with family and friends.

Benefits of supported living for young people:
• Supported living enables young people to remain or to return home or to their own communities where they remain close to family and friends and also be able to continue using local facilities and services.
• Supported living allows young people to become more confident and independent which leads to greater self-esteem.
• Supported living also helps young people to meet a full range of other outcomes, including a more active social life, improved daily living skills, and access to education and employment.
• Essentially, supported living ensures that young people with challenging behaviour fully prepare for adulthood, and move on to lower levels of support as and when the time is right.
Our Support model:
Hallmark healthcare service involves the young person in need of support, and those who know them well in the design and delivery of their support. We place each young person at the centre of decision-making.
We use person-cantered active support to ensure that each individual is actively encouraged and enabled to take part in activities and is able to grow and develop their skills and independence.
Our robust support plans are outcome-focused so that people progress to meet their short, medium and longer term goals. Young people benefit from a Key Worker who regularly reviews their support.
We adapt support to each young person’s daily activities, be that school, college, training or employment. We can provide additional support in the mornings, evenings and at weekends to enable each person to lead a full and varied life.
If needed, we can provide continuity of support to young people through to our adult provision.

We provide temporary relief for primary caregivers, enabling you to take a much-needed break from the demands of caregiving a sick, aging, or disabled family member.

Whether it’s for just a few hours a week or an extended vacation, seeking respite care can help ease the burden of family caregiving and help to relieve stress, restore your energy, and promote balance in your life. It can also prevent you from becoming exhausted, isolated, or even burned out. Respite care can benefit the person you’re caring for, too, providing them with variety, stimulation, and a welcome change of routine.

Why Respite Care?
Seeking support and maintaining your own health are key to managing your role as a caregiver, so it’s not selfish to need time to yourself. If you’re overwhelmed by the daily grind of caregiving, your patience and compassion will wear thin, you’ll find it harder to connect with the person you’re caring for, and you’ll probably both feel unfulfilled. After a break to recharge your batteries, though, you’ll feel more energetic, focused, and reinvigorated about your caregiving role. You may even be able to pick up tips on new ways to tackle common problems you face as a caregiver, helping to make the caregiving journey a more enjoyable and rewarding experience for both you and the loved one in your care.