H-ROCE CARE

About

HOME CARE SERVICE ...BECAUSE WE CARE.....

About Us
H-Roce is a person-focused, compassionate domiciliary care company. We offer our
professional services nationwide, whether for private service users or those referred
through social services. We take pride in providing compassionate, sensitive, discreet,
and economical healthcare services.

Our domiciliary care services are provided by:
- Empathetic Carers - Skilled, Committed Support Workers and Assistants
At H-Roce, we take pride in supporting and welcoming service users from diverse
backgrounds, ensuring we meet their care and cultural needs and requirements. We
warmly encourage people from ethnically diverse backgrounds to contact us for further
information, whether you’re interested in companionship or have more complex personal
care needs.

Our Empathetic Care Team
Our excellent care team offer you support through every step of your journey, beginning
with your initial expression of interest through to your care delivery. If you need advice,
organisation, or interactive care package options, we can customise and adapt our
services in accordance with your needs.

At H-Roce, we ensure that our staff team can meet your language requirements and that
the worker is suitable to your specific needs and circumstance. We respect and want to
champion your independence and guarantee that access to all our services is appropriate
and suited to your individual requirements.
We want to encourage your loved ones to get involved with your care without
compromising its quality.

Our Belief
H-Roce is determined to create and provide an accommodating environment where
everyone can attain and embrace their maximum potential. We work with patience to
overcome emotional and behavioural complications and to achieve the best possible
outcomes. Our core beliefs are:
• To uphold the civil and human rights of those in our care,
• To work collaboratively with you to develop focused solutions to conflicts and
complications,
• Work without prejudice and celebrate individuals’ differences and character,
• Provide detailed and consistently examined care plans for you,
• To provide appropriate support and stimulation through carefully monitored,
reasonable risk-taking to promote independence,
• Provide a consistent 24-hour service to you, your family and Social Services.
• Apply a recruitment process that ensures we receive and retain the highest calibre of
staffing professionals,
• To encourage training and development, enabling our dynamic staff team to develop
their professional and care skills.
• To provide an atmosphere of respect between service users and staff, ensuring and
upholding the dignity of the individual.

What You Receive
H-Roce wants to support you in living your life to the highest potential within your home
with as little interference as possible. Considering this, our care is tailored to your situation,
adapting to your preferences and requirements to ensure a bespoke and quality package.
Furthermore, we can combine our services to ensure all areas are covered when it comes
to your healthcare.
• Personalised Services – we provide expert domiciliary care services tailored to your
needs.
• In-depth Information – you will receive comprehensive information and context
concerning our services, geographical coverage, and applicable costs.
• Respecting Your Home – it’s a big step to open your home to someone, and we
ensure all our team acknowledge and are sensitive to your privacy.
• Local Knowledge – we maintain a team of compassionate carers across the country
who understand your location and its local facilities.
• Around-the-clock Support – take comfort in 24-hour assistance and daily visits.
• No-obligation Care Assessments – one of our team members will visit you to build
an understanding of your personal needs and preferences, ensuring we can provide
a bespoke service.
• Daily Visits – ranging from one hour to a full day. Our minimum visit length is subject
to your location.
• Night Support – our service is available if you require complex care or reduced
assistance, either in the form of Sleeping or Waking Night.


What Service is Right for You?
• Personal Care works for service users who require support with day-to-day activities.
This is inclusive of morning to evening routines, bathing, dressing, continence care
and medication prompts and meal preparation.
• Social Companionship is a service that is best suited to those who benefit from having
someone with them. Whether you require a helping hand with household chores or
someone to sit with and enjoy a cup of tea and conversation, H-Roce will support you.
• Live-in Care is suitable for individuals who require assistance both through the day
and in the night. You can enjoy the feeling that independence within your own homes
provides. One of our skilled team members will live with you to provide one-to-one,
personalised care services. This service is based on a night of up to three disruptions.
• Complex Care requirements can often require the support of highly trained healthcare
professionals so you can continue living where you feel most at comfort. We have a
unit of dedicated staff equipped with relevant skills that can offer a tailored service to
meet your requirements.
• Hospital to Home is a service that can ensure a smooth transition when leaving the
hospital and returning home. We will help you settle back into your home, and we can
provide assistance with daily activities or complex care levels from the moment you’re
discharged from the hospital.
• Night Care services (Waking Night and Sleeping Night) ensure that the night passes
with ease and you feel secure. A thorough night’s sleep is integral to your well-being
mentally, emotionally, and physically. With H-Roce’S Healthcare Assistants by your
side, we ensure you are comfortable and safe through the night.

Home Care Service
Having gone through our own first-hand experience of caring for an individual within the home environment, we realise the importance of finding someone with the compassion and skill levels to care for a loved one. We want to change the approach to the care system in the UK by putting people first. We want to give families the comfort of knowing that they will receive the best care available to them. Trained, compassionate skilled carers are central to our core values, and we recognise them and reward them for their work ethic. We all know first-hand that personal and reliable care is invaluable. We want as many people as possible to be able to choose to stay in their own homes for as long as they possibly can, and we want all families to enjoy those special memorable moments safe in the knowledge their loved ones are in capable caring hands. We care passionately. We believe we have all the ingredients to enhance the quality of care by catering to the needs of individuals and their families to deliver an outstanding care service.

Acute care

Acute Care Services are episodes of care that someone receives on a short-term, high dependency basis. In a hospital setting these would include an intensive care, inpatient, outpatient or accident & emergency department.

Adult Care

Adult care is support for anyone over the age of 18 who has additional needs and requires assistance with their physical and mental health, helping them to continue activities of daily living.

After Hospital Care

With more and more hospitals looking to get patients home quickly and safely in light of the current COVID-19 pandemic, we understand that you and your loved ones may be feeling anxious about being discharged without any additional support.

Comfort Care

Comfort care is for people who have already been hospitalised several times and are no longer likely to have their condition enhanced by treatment. It is an important part of end-of-life care as it provides the patient with dignity and peacefulness, and helps to reduce pain levels.

Community Care

Community care or care in the community, is care received in your own home rather than in a residential or nursing home.

Convalescent Care

Convalescent care is short-term support provided by skilled carers in your own home, or a care home.

Disability Care

Disability Care at home enables people living with disabilities to live as independently and with as much dignity as possible. Everyone living with disabilities is an individual, so it is vital that care is individualised too and a ‘one size fits all’ approach is never considered.

Domestic Care

One of the services we provide is domestic care, which gives our customers the opportunity to receive personalised support around the home.

Hospice care at home

Hospice at home is a care service that allows patients with serious or terminal illnesses to receive expert respite care in the comfortable, familiar surroundings of their own home.

Intermediate Care

Intermediate Care, sometimes called reablement care is a form of respite care that supports someone to remain in their own home while they recover from an illness, accident or hospital stay.

Long Term Care

Long term care is a branch of care that addresses the needs of people living with serious or debilitating illnesses who are unable to care for themselves.

Medication Management

Ultimately, effective medication management is to “optimise the benefits that treatment offers and attain the best outcome for each patient.”

Personal Care

Personal care means anything done that is of a personal nature. This may include tasks that are personal to you, such as bathing, showering, applying creams and lotions, dressing, and toileting

Personal care Tailwind

Personal care for elders is the support and supervision of daily personal living tasks and private hygiene and toileting, along with dressing and maintaining your personal appearance.

Postoperative Care

Postoperative Care is the type care given after a surgical procedure. The type of postoperative care you will receive will depend on the type of surgery you have had, alongside your general overall health – often including wound care, pain management, and day-to-day support at home.

Preventative Care

Preventative care is a form of healthcare that prevents disease, injury or illness – essentially taking steps to live well for as long as possible so that your health stays at a good overall level, rather than living an unhealthy lifestyle and then tackling subsequent health problems as they appear.

Reablement Care

Reablement care, also called intermediate care, is a type of short-term homecare that may be necessary after a hospital stay, accident or an illness to enable you to become independent again.

Domiciliary Care

Domiciliary care is the range of services put in place to support an individual in their own home, and is available to those that require additional support with day to day household tasks, personal care or any other activity that allows them to maintain their quality of life and independent living.

Respite Care

Respite care is a short-term passage of care, often for one to two weeks, from a carer who is different from your usual provider.

Dementia Care

Specialist dementia care works to reduce the effects and symptoms of dementia, whilst offering reassurance to the individual and their families.

How We Deliver Our Service
The following steps outline the fundamental stages we follow at H-Roce to deliver a
tailored, compassionate care service.
1. Upon receiving your enquiry, we will examine your requirements and provide an
overview of the services we offer, as well as a summary of pricing.
2. We will send an assessor to visit you and conduct a care and risk assessment. Once
this has been completed, we can offer a bespoke care plan.
3. We complete your care plan in conjunction with you and your family.
4. We will select staff members to support you in accordance with your needs
and requirements and organise a meeting if there is any additional information
required.
5. Your care service begins.

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