Genuine Carers Ltd

In fact their goes with their personality, though I haven’t worked with them yet but I feel the passion they have for the role

Genuine care have done an amazing job with my mum aged 76. She was a palliative care patient with multiple complex needs. My mum had care four times a day with two wonderful ladies, they made her last few weeks very comfortable and calming . They truly went above and beyond physically, emotionally and professionally. I can’t thank you enough Athira and Bridget for putting a smile on my mum’s face.
Kind regards
Donna (Daughter) More...

Genuine carers management is highly reliable and understanding and does things above and beyond especially Jo and Mahmoona.

However, the standard of care provided by the carer varies. Carers Safia, Kiran and Rizwana are hard workers and reliable 5/5 if I would score them. They document their second-to-none care, use their time wisely and communicate well with my mother and me.

While others are okay and unfortunately not as good, and I would say 3/5. Some carers need to communicate better (literally) and be more compassionate. Sometimes they are supposed to be with Mum for 30 minutes but would leave in ten minutes. I had to highlight the importance of companionship and patience in dealing with my Mum.

The company is trying their best to provide the best care. Perhaps the other carers who were not as proficient as others need further training and learn to provide compassionate care, especially towards elderly dementia patient, who is not only compromised physically but mentally/emotionally. More...

Genuine Carers Oxford is absolutely fantastic!
I would not hesitate for one second in recommending the carers or the management judging by the way they care for their clients. The communication is remarkable and the Care Managers are lovely. They deeply care about their service users and are always sure to go above and beyond. More...

Highly recommend Genuine Carers Oxford services for domiciliary care. They are very professional. A robust care assessment and plan is delivered to a high standard for both my mum and sisters care needs. There carers are well-trained and aim to be time and if delayed inform us so we are not left in lurch. Have a dedicated team always on a call and you can call them at any time. If you need something changed it's done straight away. Care team are reliable and friendly, have the right attitude to their duties and responsibilities .They are polite and well mannered and most very efficient. More...