Fraser Allen Estate Management
GL50, Cheltenham
(16)
GL50, Cheltenham
(16)
We're a multi award winning Residential Estate & Block Management who are committed to delivering excellent customer service with transparent costs. We bring an innovative, organised and reputable approach to the industry with a friendly team who are on hand to support you.
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16 customer reviews
Rebecca
I have worked with Jodie for many years and find her to be the most amazing colleague. She is extremely professional and hard working. I have been very satisfied with her service and her willingness to go above and beyond. Jodie is always prompt in her response and where necessary her action. I really can not fault her work ethic and careful attention to detail. More...
Fiona Da Silva-Adams
Excellent customer service and always available to assist with any queries I have.
V Cockram
We recently had an issue with a roof leak into the communal area, but the speed in which Carol arranged for the leak to be checked and work undertaken to resolve the issue was a relief to us all. Thank you to the team and to the team of contractors working on site. More...
Rachel Weaven
Fraser Allen have been amazing in helping me out. Jodie’s knowledge and expertise in the area really helped me make the right decisions. Friendly, professional business would highly recommend. More...
Taz Thornton
Jodie’s been a client of mine for some time and I know, first hand, just how committed she is to her own clients.
Key words I’d association strongly with Jodie are integrity, compassion, truth and professionalism.
She’s one in a million and I would trust her to the end of the Earth.
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Jen e
Nothing but positive things to say. Jodie is always so helpful and quick to come back with any issues/queries. Professional and super friendly
Reply from Fraser Allen Estate Management
Thank you for your review. We really appreciate it
Gemma Kendrick
The main thing I can say is that...when you ask for something to be done or sorted it is. I can tick if off my list and know that Jodie and her team will ensure that the work is completed to the absolute best. All the staff, but especially Jodie are so commitment to everything they do it. Easy to communicate with, fast to respond, quality and care in everything they do. I can't recommend Fraser Allen enough. More...
Reply from Fraser Allen Estate Management
Thank you for your review! Its very kind of you
Nick Gazzard
Fraser Allen is the go to company to do business with in respect of management of estates. Customer service is at the heart of their business and they treat each customer with the care and attention required.
Kayleigh
Outstanding customer service from Jodie and team always.
Charlott McAnsh
This is a company that put customer service first and always with a smile. When you meet Jodie and the team you know that you are in good hands. Nothing is ever a problem and everything is dealt with efficiency and professionalism. They know their customers and this really stands out. Absolutely 5 star all the way and I would highly recommend Fraser Allen Estate Management. More...
Taz Thornton
I don’t think I’ve ever met another business owner who cares quite so much about their clients.
As well as the skillset and expertise you’d expect from someone in Jodie’s line of work, she demonstrates a conscientious, can-do attitude and is always ready to go above and beyond.
Highly recommended.
Fiona Scott
I've worked with and known this company for several years and it's a heart-centred ethical organisation where care is very important. Run by block management specialist Jodie Fraser, the landlords and tenants who work with the team will receive an efficient, honest and transparent service. Concerns or worries are dealt with in a caring manner and the legal and practical knowledge around this sector is second to none. It's a joy to be associated with them. More...
David
I’ve found Fraser Allen to be very helpful with my requirements. They are always willing to go that extra mile.
Thank you Jodie for being on the ball with everything and getting back to me with quick responses.
Jackie
Fraser Allen have been our managing agent for quite some time. I’ve found them to be professional, reliable & super friendly if I’ve had any queries.
Five star service
Eddie Emmanuel
A truly EXCELLENT, well managed firm, who consistently demonstrate the very highest levels of integrity, efficiency, resolution and willingness to get the job done correctly and well!
NOT just a slap-dash ‘anything will do’ approach, as is common to so many firms in this industry.
I cannot endorse & recommend Fraser Allen enough!! They are outstanding!! Well done!!
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Heather House Management Company Limited
Property Management
Excellent communication, professional attitude
What do you love most about your job?
I have a passion for what I do, and I get to do it my way – I have worked in the property industry since 2007. I am in control of my business, to run it the way that I want, without any bureaucratic decisions being made that I don’t agree with. Ultimately, all decisions are mine, and I accept that responsibility. Obviously, where relevant, I involve other members of my staff in decision-making. However, if fundamental mistakes are made, then I can’t blame anyone else but myself.
I get to work the hours which suit me - running the business means I have some control over the hours I work. With a growing business, sometimes, I don’t take the time I should, but again, it is down to me to ensure I take time for family-time, with my husband and young child. Working for someone else, I would have to take holidays when it fitted in with their schedule. I’m in charge of the schedule, so it is my choice when I take time off. However, a word of warning, this doesn’t mean not working hard. It’s actually the opposite. You will work harder than ever. However, when you work will often be your choice and you can flex around the other claims on your time.
Excellent customer service - has always been something I’ve been passionate about in property management and block management. Sometimes though it’s been sadly lacking. Often residents can feel they are a part of a process, system or treadmill and their individual needs or questions simply do not matter. This was one major reason why I wanted to do things my way. Being able to do those extra little things that I think are important for my clients, yet a larger organisation would probably deem them not to be cost effective, is important to me. Considering the needs of my clients and residents is an area I love to be involved in. Remembering the flats and properties we look after, are peoples ‘homes’ and not just commodities or numbers on a spreadsheet. This isn’t about counting beans for me – it’s about helping people. I can choose for my business to give a more personal touch.
The choice of where I work is mine – currently my business manages properties in Gloucestershire, Bristol, London and the South West, communities which are relatively close to me. When I want to expand, I can also choose which areas to move into. I don’t have to wait for a face-less board of directors to give me the
go-ahead, and suddenly be told I need to move to the other end of the country. I can plan how I expand my business and who joins me to support that growth.
Giving back – this is very important to me in my business. Certain charities are very close to my heart, and because it is my show, I can make choices about who the business supports. Because of this, I have ensured that the business is an Alzheimer’s Friendly Business – my grandmother has dementia and my mother cares for her so this is a charity very close to my heart. I also support charities linked to anti-bullying, because, again, it is something incredibly personal to me.
What inspired you to start your own business?
It is incredibly important to us that the residents living within our managed developments feel safe, secure and have a lovely place to live. I felt very restricted when working for other companies whereby I couldn't do this as well I wanted to. This made me want to do start my own company to provide support to residents in a different way than I have been able to in the past.
Why should our clients choose you?
We understand that that it can be stressful to manage your property, therefore, we are here to take that stress away and ensure that your property is looked after to the best of our ability.
We work closely with our approved contractors and surveyors to ensure that all work is carried out professionally and on schedule.
Can you provide your services online or remotely? If so, please add details.
We can discuss your needs over the telephone, e mail, social media or zoom should the need arise.
What changes have you made to keep your customers safe from Covid-19?
We would like to provide you with information relating to the coronavirus situation and to inform you of the plans we have in place to offer our services without interruption.
We want to ensure we minimise risk to customers, colleagues and others but to also ensure we still remain open for business. With this in mind, our business will remain open, but our receptions may be closed. We understand this may cause inconvenience but considering the current situation, this is a measure we must take.
We are currently:
Wearing masks/PPE for any face to face contact
Monitoring and translating latest Government guidance into action plans
Regular detailed guidance is being issued to all staff on the ways they can minimise the risk to customers, themselves and their colleagues.
Support critical roles to ensure they have capability to work from alternative venues if required.
Updating plans for switching high priority work between offices, and ensuring customers can continue to engage with us through e mail, texts, telephone calls, Facebook or letter.
Block Management
Block Management is the process of managing the communal areas of residential properties through the service charge. Managing a block of flats requires a professional approach, time and dedication.
Block management involves constant communication with various contractors in respect of maintenance and repairs, insurance of the building and, in some cases, provision of central heating, lifts, porterage, estate staff, lighting and cleaning of common areas.
It also requires a good understanding of legislation and leasehold matters, preparation of budgets and annual accounts, as well as routine inspections to check that the property is in good order.
A major part of a role in block management is ensuring that the landlord and leaseholders get value for money for their service charge payments, and the building is maintained in accordance with the terms of the lease.
