Esmero Care Services Limited

Esmero care services limited is one of the best agencies we have had. They are very professional and their care staff are very good.

Excellent assessment done still waiting for to be introduced to potential carers most likely to use this company

Initially the company were keen and willing to assist. They agreed to all my requests and promised that they could easily provide me with the appropriate and adequate care that I need, not be a problem. This promise soon fizzled out when they told me at short notice they could only provide 1 carer not the 2 necessary. Some of the initial carers they sent were untrained, inefficient and hadn't got a clue. The manager made several promises to rectify the issues. I had occassions carers turned up nearly an hour and half late, didn't turn up at all.... I bent over backwards to accommodate the company by changing my call times, lengths of calls, amount of carers to be provided and eventually even cut down the amount of calls they'd need to assist with.
I had 1 lovely lady that did come regularly but she couldn't do the evenibg calls. Management promised to find me an alternative carer. Instead, I got a brief email telling me they were not able to provide me with any further care. They gave no notice period. Didn't reply to my voicemails, emails and just basically stopped.
Unreliable company that makes promises they can't fulfill. It's a small fish in a big pond and it can't cope with the current. They claim they have lots of staff qualified to different but high standards. Everyone I met was definitely not highly qualified and from personal experience, they don't actually have many staff.
1 member of admin was very rude, totally incompetent and inefficient. More...

Esmero Care have been the most professional and sensitive service for my dad and for us. It has been a very difficult time for dad with his developing dementia that has presented some difficult challenges. Sam from Esmero has been there every step of the way and has been a rock for dad in his overnight care and has shown support and care with a very professional approach that has helped to maintain dad’s dignity and safety at all times. I would highly recommend Esmero Care as James has always been there for advice or to answer questions and work flexibly to our needs in a timely and balanced way, which has helped to achieve the best for dad. A massive thank you to everyone from Esmero Care and we shall miss you, as will dad. Well done guys , the best job done ! More...

I don’t tend to write reviews but I felt this is an important one, for anybody who rally needs help, for people out there needing a carer.

I have so many complex physical and psychological conditions that I thought when my social worker spoke with James at ESMERO they wouldn’t be able to help me. I was just stressing about it all so much. I also thought it would be a long drawn out process over many days and meetings, all of which would cause my mental health to erode even more, after what these last carers I’d had dumped on me t the agency I was leaving.
But no, these guys hav moved at such a quick speed to get the right kind of help to me as soon as possible... I couldn’t believe it, partly because my self-esteem has been knocked right down by this last agency unfortunately.

But I had talked with James last week, and when I did I couldn’t believe how easy he is to talk to, how understanding, interested, and wanting to help... resulting in James & his colleagues having Already today old me some about my new carer who is going to be starting with men; she has had a debrief on everything to do with me too.

The way ESMERO and James have treated me with such respect, such willingness to find exactly the right care package, and to put the work in to sort so much out so quickly.

If you are reading this, and you’re needing help, you’re needing carers, please do get in touch with ESMERO. You have nothing to lose and SO much to gain.
For the first time in the longest time of feeling such hopelessness, I finally feel some hope.

And the fact that I have severe social anxiety disorder and Yet am looking forward to meeting says so much about how everyone, (James & his colleagues, my social worker etc), are really helping me through this step by step.

I sincerely cannot recommend ESMERO highly enough.
All my thanks to all involved once again. 🙂 More...