Dynamic Renovations Ltd

DO NOT USE THIS COMPANY IF YOU VALUE YOUR TIME, AS THERE ARE PLENTY OF BUILDERS IN GLASGOW.


We initially approached Dynamic Renovations for a quote and they sent two lovely gentlemen to discuss the plans and details with us regarding the renovations. First impressions were solid but unfortunately this is where things went bad.

We were initially told that it would take 10 days to generate a quote which is very long by industry standards as we have approached multiple builders whom gave us their quotes in good time (some even on the same day!)

but we decided to give them the full 10 days as they made a good first impressions.

In summary Dynamic Renovations delayed our quote for a total of FIVE times. As i cant post screenshots in this review i have written some excerpt of our conversation.

1.) SIX days after viewing the property
Eugene: Hi is the quote ready yet?

Dynamic Renovations: Good afternoon Eugene. We went in a slightly different direction for your floor and we are just exploring that first . Unfortunately we are nit finished yet . Woukd you mind giving us snother couple of days please ?

Eugene: No problem :)


2.) THIRTEEN days after viewing the property
Eugene: Good evening is the quote ready?

Dynamic Renovations: You'll have to forgive me for delay as a member of my family has taken seriously ill . Would you mind giving me a couple of days please thank you . James

Eugene: Very sorry to hear that @Dynamic RENOVATIONS. if its ok, let us know is there any colleague of yours we can speak to at the mean time, so you don't need to worry about this

2.) FIVETEEN days after viewing the property
Dynamic Renovations: Hi there . I'll have your wrote completed and in by Monday at 1 . Sorry for delay again.

3.) LITERALLY YESTERDAY
Dynamic Renovations: We will email it through as soon as we are finished as doing it tight now but you will definitely have it today .

7:19PM SAME DAY
Dynamic Renovations: Hi, yes, we are still finalising it for you.


DEAR DYNAMIC RENOVATIONS

If the quote is still under revision, please forget about it. We will seek other contractors who are more reliable and definitely more punctual. It is very disappointing to bid you farewell as we used to have high hopes for you and your team, but given the quote is still unarrived on Day 19 (the initial promise was 7-10 days), we doubt your professionalism and overall attitude towards this project. Take care and wishing you a good week ahead. More...

D

Reply from Dynamic Renovations Ltd

Hi there Eugene, I spoke to my colleague james who was dealing with your quote. I understand that you were looking for a uncommon flooring so we were trying to ensure we could get you a accurate price for the exact flooring you wanted. This is partly why it took longer to get the quote together. Still this is not a reasonable excuse for the long delay and miscommunication. Our deepest apologies for any inconvenience and We wish you all the best with your project. Sincerely - Jack, Dynamic Renovations Ltd