Concept Solutions

We project manage all building works with our qualified tradesmen and get your property back to its previous condition.

A burst pipe in your home is extremely upsetting and can cause considerable damage if left untreated.

You will have to contend with damage to your property and disruption to your life. On top of this you may have to face the stress and hassle of dealing with your insurance company and their appointed loss adjuster, who is looking after the insurance company’s interests and not yours.....

Concept encounter numerous types of water damage from burst pipe repair, frozen pipes, water escapes and leaky pipes that in the majority of cases cause damage to ceilings and walls.

With years of experience in water damage restoration, Concept has the skills and knowledge required to present your claim to your insurance company, and more importantly get your home back to its best.

Complete water damage solution
Removal of standing water
Property Drying Solution
Buildings Restoration
Property Reinstatement

Fire can be the most devastating thing to happen to you and your home and unfortunately fire damage is not uncommon and its effects can be traumatic. Concept understands the destruction that fire can cause to your home and work with you at every stage of the claim.

Our main aim is to take away the stress and pressures you may be under, by surveying and negotiating your property claim with your insurer for you to ensure a fair settlement. We then use our vetted contractors to reinstate your home as swiftly as possible.

Heat is not just the only effect of fire, there are two other side effects that we also take into consideration:

Smoke Damage:
A combination of heat and pressure forces smoke and an acrid smell to penetrate through cracks in walls and floorboards. Once the fire has died the building begins to cool and the smoke gets trapped. Smoke can linger for years, so fire damaged properties need to be professionally detoxified in order to prevent serious conditions such as acidic attacks or residual odour problems. Carbon deposits must be completely eradicated before redecoration can take place.

Soot Damage:
Never underestimate the corrosive power of soot. Left to its own devices, it will attack and destroy all wiring and electronic components. Fire damage cleaning has to be thoroughly carried out to complete restoration of a fire damaged property.

If your property is damaged during a storm, you should seek assistance as soon as possible, as a leaking roof can cause problems inside your home very quickly.

High winds and driving rain can cause unseen damage, obvious signs of storm damage would be a missing slate or tile, or your guttering or fascia hanging off - these are easy to spot.

missing roof tiles

However dislodged mortar beds and moved lead flashing which would not be seen from the ground, will show as leaks inside your home.

We use a bespoke system when reporting your claim to your insurer called Weather Net, which provides a quick accurate and reliable report to verify that weather conditions were consistent with your property insurance claims. This is to facilitate a swift claim process.

The effects of water damage to your home can be considerable. Flood overflow water is often contaminated with salts, sewage and nitrates that will affect your home following a flood if not treated in the correct manner. These may not show in the early stages post-flood but ultimately will affect the properties structure over time.

flood damage

The removal of affected building materials is essential and this needs to be coupled with a staged drying programme. There may also be a requirement for the use of an anti-fungal, purification cleaning throughout the affected parts of the property.

Once the above has been completed your home can be reinstated to its pre-loss condition. It is key to get the right people to manage your property claim following a flood... if the correct steps are not taken, your home could experience potential issues further down the line. We have dealt with thousands of flood claims over the years and can assist you...

Impact damage is quite common, whether it's from falling trees or a vehicle collision, the consequences to a property can be dramatic and extensive. Safety and security are paramount in these circumstances and Concept have the experience and knowledge to help you at this traumatic time.

We will manage your impact claim from start to finish, if a structural specialist is required we will arrange that for you. We will liase with all third parties and look after your interests during the whole process, removing the stress and hassle you may feel during this time.

Criminal damage to your home is very personal and can range from; a broken window, forced locks or damaged fittings, through to the theft of your boiler and pipe work, all of which have massive consequences. Even graffiti, vandalism and arson damage fall under the criminal damage category of your insurance policy.

We understand that damage of such a nature is a traumatic experience, so we will take over the claim in full on your behalf. We will also advise you if there are any points you may need to liaise with the police. You may also need additional security which we can also help with.

Just remember we are here for you.

Accidents do and will always happen in your Home.
The definition of accidental damage is fairly uniform across home insurance policies: damage that occurs suddenly as a result of an unexpected and non-deliberate external action. In layman’s terms, that usually means an unintentional one-off incident that harms your property or its contents.Screw through a pipe accident

So, general wear and tear, or damage that occurs gradually, will be excluded. A large number of Accidental Damage claims result from DIY damage. Common accidents, such as bursting a water pipe with an ill-placed nail or a child removing a radiator from a wall etc, will usually be accepted. If you are not sure we will advise you, so give us a call.