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Cleanso

Weymouth, Dorset

(19)

Get a free quote from this professional

Get a free quote from this professional

‘21 Certificate of Excellence, 2021

About

Clean and simple is our mission. We're top providers of outstanding end of tenancy, domestic and commercial cleaning. We operate in Dorset, Hampshire, Wiltshire, Somerset and Devon and have an independent customer satisfaction rating of 98%. Our prices are highly competitive and we offer discounts for NHS workers, this registered disabled and students

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24 hires on Bark

Reviews (19)

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4.5/5

19 customer reviews

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Verified
5 October 2019

End of Tenancy Cleaning

Very good service, would recommend

Verified
30 September 2019

House Cleaning

Stefan was a star. He cleaned our flat with short notice. Kept in contact all the time. Will use again for sure 😊

28 June 2019

An extremely kind and generous company that gives back to the community. Without being approached directly, this company made a donation to enable a local primary school to enjoy outdoor learning in comfort. Thank you for supporting our children’s education and local communities! Highly recommend this company to anyone that wants to deal with caring, hard working and generous individuals. More...

Cleanso
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Reply from Cleanso

Our community and young people’s education is super important to us! We thank you for the work you do and hope that you, your colleagues and the Children have a very good summer! All the best, Stefan at ASCO CLEANING

4 June 2019

There are so many cleaning companies out there but I have just used asco for the 3rd time on one of my rental properties. Since I started using them I have always been able to get booked in at short notice and I haven't used anyone else . I'm pleased to say I am one of the landlords who helped to design this service. It works for me every time! More...

Cleanso
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Reply from Cleanso

It’s always a pleasure Stephanie! I’m sure we will catch up again soon!

8 February 2019

I hired asco for a house clean just before christmas and they gave me a discount for carpet cleaning to use in the new year. I have had the carpet clean done now as well and everything went really well. They explained everything in detail and their contract was really easy to understand. I will definitely use them again in the future. More...

Cleanso
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Reply from Cleanso

Thank you Callum! We’re glad you took advantage of our 2nd booking discount and it was great to see you again! Remember we’re just a call away if you need us!

Verified
8 February 2019

House Cleaning

The team of 3 were friendly and cheerful but I was very disappointed that they didn’t clean any of my blinds as required as they were ‘too fagile’ so I had to clean them myself after they’d left. I did say at the time as previously they had assured me that they did clean blinds both normal and fabric. Neither were done.
There were several areas with dust under fixtures and in the bathroom plus the radiator in the bathroom had not even been wiped. It did look as if it might be rusted but again I was able to clean it myself after they’d gone so I felt they were not as professional as I would have liked. Once I moved a doorstop for example the floor was dirty underneath. I’m sure with experience this company will learn to perform better in the private market as perhaps the student houses they usually do are not as exacting.
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Cleanso
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Reply from Cleanso

Dear Patricia, Thank you for your feedback. It’s dissapointing that many of the things you discuss in this review were deemed okay after your check of the property on the day we carried out the service. Your blinds were in a condition which in our experience was irreparable and this was also discussed with you prior to the clean. If you would like to discusss this again with us then please feel free to give us a call. With thanks, ASCO Cleaning

Verified
20 December 2018

Deep Cleaning Services

They were punctual, polite and very organised. We had a 4 hour x 2 personel deep clean and it was completed on time in a very professional manner.
We have now booked them for a 2 hour fortnightly clean for next year.
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27 November 2018

Great service. Came through super fast when we posted our advert. My wife was thrilled (previous clean was done by me haha) to have some professionals in for a proper scrub! Thanks guys you might have saved the marriage (or at least my dignity) More...

27 November 2018

Brilliant service. The two ladies and the gent who came were great and couldn’t do enough to help. Looking forward to our next one!

27 November 2018

From start to finish, working with ASCO was an absolute delight. They made us feel like everything was completely under control while they cleaned our new property, and picked up behind us when we left the old one.

18 November 2018

Unfortunately this was not a success. Started off well, but became unreliable - not enough staff. We are in a rural area which makes it harder, but I was promised at the outset our location was not an issue. Disappointing.

Cleanso
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Reply from Cleanso

Hi Carol, Thank you for this valued feedback. As you say, being in a rural area makes things challenging for you, and despite us funding several campaigns to help staff your needs, the requirements which you had were not achievable. Hopefully our offer to continue to support you throughout your transition to an agency/new provider was appreciated, and helped you. We wish you all the very best and thank you for working with us. Warm regards, ASCO Cleaning Ltd

29 July 2018

I greatly recommend ASCO CLEANING.
Excellent service. I was looking for a reliable cleaning support, very glad I found ASCO.
Highly professional and thorough clean, also they are nice guys, which it is fantastic.
Thank you so much ASCO Cleaning.
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26 July 2018




Very impressed with the overall experience, very quick and professional communication was able to find solution which met by needs as a customer but also within a short time frame. The clean was to a high standard without breaking the bank! Very impressed would definitely recommend to a friend!




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Cleanso
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Reply from Cleanso

Hi Emma, You are an absolutely delightful customer and if we could review you too, you'd get a 5 out of 5 for being so awesome! We hope it made a difference and if you or your friends ever need us again, just give us a call!

23 July 2018

Fantastic customer service, fast turnaround of quote with detailed list of included services and willingness to adapt as appropriate to meet the needs of end of student tenancy needs.

Cleanso
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Reply from Cleanso

Thanks' for a great review! It's always great to hear feedback like this. Take care and we hope to work with you again!

23 July 2018

Unfortunately, I used this cleaning service for an End of Tenancy clean. After thoroughly cleaning my house prior to their visit, I was disappointed to find that the house looked almost Identical to how I had left it. The majority of the areas which I was unable to clean such as the bathroom, fridge, lamp shades and on top of cupboards were left untouched and many areas of the house elsewhere were not cleaned. The service may be good for regular cleaning however as an EOT clean I would highly recommend you choose another supplier. Following the visit I was required to pay an additional £350 to a different company to have the house cleaned again.

Whilst I was offered a 50% refund and the customer service I received was excellent, I received none of the service I paid for and wasted well over £100. Many of the cleaning policies are not clearly advertised at all and If you do choose ASCO cleaning I would suggest you confirm exactly what it is you expect prior to booking and receive written conformation that the cleaners can complete these tasks for you.
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Cleanso
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Reply from Cleanso

Dear Connor, We are so sorry that you felt this way about the service which you received from ASCO Cleaning ltd. This is the very opposite of what we set out to do for our customers and for that we apologise. It is important to highlight that there are a number of things not mentioned in your review here which is disappointing. While some of your original complaint with us had merit, some things have been overlooked. For any End of Tenancy service, ASCO Cleaning expect the tenancy to have ended. Unfortunately there was a tenant residing in this property when our cleaners arrived, limiting them in terms of what they could do due to health and safety precautions. That being said, we have taken your points on board about making this clearer and I am pleased to say, have already implemented these changes. Lastly, we would like to assure you that while you may feel as though you were not provided with the service which you were agreeing to, you did receive a significant number of hours cleaning from our fantastic team. Thank you again for bringing these concerns to our attention. We will always act on both negative feedback and positive suggestions, which help to continuously improve our delivery and customer experience. Warm regards and best of luck for the future! ASCO Cleaning Ltd

Verified
17 July 2018

Carpet Cleaning

This is an excellent service. We are new to the South West and needed reliable cleaning support. Not only do they do a highly professional and thorough clean, they are also really nice guys, which is a bonus. Thank you ASCO Cleaning.

Cleanso
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Reply from Cleanso

Thanks' Alma! It's always great to work with such friendly people. We'll automatically apply a 10% discount to your next service, if you should need anything again in the future. All the best, ASCO Cleaning!

23 June 2018

Awesome service! Couldn't fault it. Will be using them again in the future.

Cleanso
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Reply from Cleanso

Thanks Kayley! If you need us again you know where we are. We have sent you a 10% voucher by email to use on any of our other services, to say thanks!

23 June 2018

I have used the asco group since 2016 and have never had a problem with them. They always go above and beyond what is expected and think of absolutely everything! I would recommend them to anyone specifically for end of tenancy cleaning. More...

Cleanso
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Reply from Cleanso

Louise!! It’s so lovely to see a comment from you here on Bark! We’re always happy to help you out and thank you for staying with us!

Verified
13 June 2018

House Cleaning

They will start next Month, for now I can not tell anything about their service. But my first contact was excellent

Q&As

We love providing an outstanding customer experience and with cleanso and all other parts of the asco cleaning group we get to do that every day.

We started based on three key principles. To improve the effectiveness of hiring a cleaner. To provide cleaning which was measured by our customers as outstanding, and to ensure that cleaners receive fair pay and progression opportunity.

We offer all of our customers personalised options or our top performing 'off the shelf' packages. We're on average 10% cheaper than our top 5 local competitors and we now provide a full guarantee on all of our services. Since the start of 2020 over 98% of our customers have said that they would recommend us to friends and family.

Services

Everyone has the same goal when a tenancy is ending. Tenants want to move home quickly and landlords want to be able to re-let their property as soon as possible to reduce their costs. Tenants want their full deposit back from their landlord, and landlords want to be able to re-let their property in the condition in which it was in at the start of the last tenure. It isn’t always this simple - we know - so we do all we can to help smooth things along.

Our End of Tenancy cleaning service is still landlord and agent designed. Capturing the vital requirements of a typical tenancy agreement, plus the additional areas which agents and landlords often find are neglected when tenants move to a new home. Over 98% of our Letting Agents and Landlords have expressed that they are fully satisfied with the clean carried out by CleanPal since the start of 2020, and of the tenants which we cleaned for directly, 100% of them reported that their Agent or Landlord was satisfied with the cleanliness of the property when they left.

Our prices start from as little as £119.99.

We now offer a fantastic range of cleaning provision for Student Accommodation, including end of tenancy cleaning. Visit our website for more information about the types of services which we can offer. These include:

- Weekly and Fortnightly cleaning
- Communal Area cleaning
- End of Tenancy Cleaning
- Mid-Term Cleaning

We offer a weekly, fortnightly or month cleaning subscription service for those who want their home cleaned. Whatever the reason you're looking for a cleaner, we have a cost effective and suitable option available.

We also offer a companion package, for those looking to hire cleaners for loved ones who don't get a lot of social time each week. Our cleaner provides someone to have a chat and a cup of tea with. It's not all about mops, buckets and changing beds.

Our prices for domestic services start at £14 ph.

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