CleanGreat

Bark put me onto CleanGreat when I was looking for a cleaner and I was very pleased with how easy Clean Great’s booking system is to use. Fred who oversees it is very professional when needing to cancel or change bookings. Debbie and her sister Jackie were fab, very friendly and worked to a very high standard. They were always punctual and I loved having a lovely clean house every time they came. They were lovely with my dog who tried his hardest to sabotage the clean by trying to get in the shower and attack the vac lol! I wouldn’t hesitate to recommend Bark, CleanGreat and Debbie and Jackie. More...

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Reply from CleanGreat

Thanks so much Gillian, it's been a pleasure having you in the CleanGreat family and all thanks to our dedicated cleaners who go above and beyond to make our clients happy.

Eugena cleans for both of our parents and does a fabulous job. Reliable, efficient and kind. Couldn’t ask for more, we are very grateful. Would highly recommend the service of this company. Thank you! More...

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Reply from CleanGreat

That's a really nice comment Sam. Thank you so much. We truly appreciate it and are very grateful for having Eugena and others like her in our team doing such excellent work overall.

We have found CleanGreat to be reliable and very customer orientated, with clear communication and follow up to our cleans to make sure we are happy which we are, I can recommend them if you are considering a new cleaning service

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Reply from CleanGreat

Thanks so much Rob. We are really grateful for the quality of service we provide our customers. All thanks to our hardworking, dedicated team of cleaners.

Lady arrived on time.
Knew exactly what was expected and started straight away.
Thorough job and mum happy

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Reply from CleanGreat

Thanks so much. Glad we are able to help.

Cleaner brought someone else to do the work but work was done well. A little concerned as I did not know whether she was DBS checked or covered by company’s insurance

Great service and super efficient

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Reply from CleanGreat

Thanks so much we really appreciate it.

I found CleanGreat when I was looking for someone to help me whilst recovering from an operation. They were amazing. Came when they said they would, did a wonderful job whilst being so friendly, helpful, caring and professional. Will certainly use them.

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Reply from CleanGreat

Thanks so much Helen. We are glad to have been able to help during your recovery

Absolutely delighted from start to finish. Very professional and my cleaner is fabulous

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Reply from CleanGreat

Thanks so much for the compliment. We are really grateful to have some excellent cleaners on the team.

I was due for an operation and didn't know w]how I would manage on my own, but CleanGreat came to my rescue. They have been coming once a week for the past few weeks and have been wonderful. Really professional, helpful and always with a smile. More...

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Reply from CleanGreat

Lovely comment. Thanks so much Helen. Its very much appreciated. We are blessed to have some excellent cleaners on the team who love their work and do their best for the customer. We aspire to keep this up.

I have found cleangreat to be an extremely reliable high quality service provider, I am so impressed. My lady Ivelina is absolutely wonderful!

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Reply from CleanGreat

Thanks so much Donna, we really appreciate your comment. Ivelina is one of a kind and we are glad to have her on the team.

I am happy with the clean and the level of service received.

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Reply from CleanGreat

Thanks so much. We are really grateful for the excellent service provided by our cleaners.

Very helpful. If a cleaner was ill, they told you and quickly found a replacement for that day. Excellent service. Thx

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Reply from CleanGreat

Thanks so much for your comment. Very much appreciated. We strive to go the extra mile for our customers all thanks to our excellent team of cleaners who love their work and try to help come rain or shine.

Fantastic results. Went above and beyond. Very pleased

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Reply from CleanGreat

That's excellent news! We have some hard-working, exceptional cleaners on our team and happy to hear their work speaks for itself.

Great service, rearranged the clean when original cleaners let me down. New cleaners have done a great job

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Reply from CleanGreat

Thanks so much for your comment. Debbie & Jackie have been exceptional cleaners since joining us and we are really grateful for having them on the team.

Could not able to notice any differences. thought going to be end of tenancy cleaning by just random cleaning has been done..

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Reply from CleanGreat

I'm sorry to hear 10days later the clean was not up to standard. We have a 48-hour re-clean guarantee and you could have mentioned it in that period for the clean to be redone free of charge but instead praised the cleaning team on the phone and in the follow-up text a day later: Admin: Hi Bahee, the ladies have finished. They couldn't clean the rooms full of building gear but all others was done. Bahee: Thx a lot Really sorry the late reply... Admin: You're welcome Bahee.

Cancelled 1,5 hours before appointment

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Reply from CleanGreat

Our sincere apologies your deep clean could not be done by your assigned cleaner. We totally agree the cleaner left it a bit late to inform you of their pending emergency that Sunday morning but also gave little notice to the company to provide cover. It was rather unprofessional, and a stain on the company's reputation of providing reliable and punctual cleaners for all its services. We take a dim view of such inconvenience caused to a customer. As such the cleaner has been relieved of all future assignments and no longer works with us.

The clean great company caters for all your needs, It fast punctual cleaners are a delight the clean great company is truly a great clean

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Reply from CleanGreat

Thanks Steven, much appreciated.

Brilliant. Took some 4 hours. Everything very clean and refreshing, because it newly moved in to , but needed a lot cleaning done.

Great. Will be in touch.

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Reply from CleanGreat

Thanks so much for your review. Glad we were able to offer great service. Much appreciated.

Fast and professional response: I got a cleaner the day after my enquiry!
And I had a thorough and lovely cleaner.

They did not turn up at agreed time, or anytime. They did not telephone to say they could not come.

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Reply from CleanGreat

We have an online booking system in place which requires the customer to fill in a form and to enter payment details in order to book an appointment. We have this in place to ensure only firm bookings are made. The system uses Stripe which is similar to Paypal to verify the customer's card details in the process. The customer does NOT get charged until after the clean has been completed and they are happy with the work done. The customer does not have to pay a deposit either. Unfortunately, Michael, we do not have a record of you making an online booking appointment with us even though we purchased your lead on bark and we are sorry to hear a cleaner did not turn up or phone about your clean. The reason we make our form accessible online is to enable customers to book appointments for regular, deep, or end tenancy cleans at their own convenience. Once a form is completed we get notified immediately, your cleaning team gets assigned your agreed date and time and a confirmation email sent out to you. It's that simple.

Requested a post tenant cleaning. Crew arrived and was very accommodating to my requests. Excellent job and the landlord approved. Great service

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Reply from CleanGreat

Thanks Patrick. Was a pleasure to be of service and glad the landlord approved.

Fantastic service from start to finish, including being very accommodating of our schedules and needs. The clean was professional and efficient. Great stuff from all the team.

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Reply from CleanGreat

Thank you. Was a pleasure to be of service and glad you are staying with us for the foreseeable future.

It was great experience, thanks for your help

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Reply from CleanGreat

Was a pleasure to be of help and happy to know you thought our cleaner did an exceptional job and intend to use us more often in the future.

Superb service! Clean Great was easy to get in contact with and have really friendly support staff, fantastic communication. The cleaner went above and beyond and my bathroom and kitchen feel brand new, and was a great person to have around. More...

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Reply from CleanGreat

It was a pleasure to be of service to you and really glad you liked the job done, our cleaner, and will be booking future cleans with us :)