Big Apple Estates
Torquay, Borough of Torbay
(42)
Torquay, Borough of Torbay
(42)
42 customer reviews
Faith
PLEASE BE CAREFUL GOING WITH THIS AGENCY!!! Shocking service, upon move in the property was absolutely disgusting. Pubes all in the toilet, full bins, full fridge, stuff all over the floor despite being promised a “deep clean” in the contract prior to move in. Aj thought a £30 curry would make up for the cost of a clean of the property. We decided to leave after 6 months as we didn’t gel with the area, receiving our deposit back was absolutely horrendous. Aj was supposed to meet us as the property before we moved out but was apparently “unwell” so didn’t show. We cleaned the property thoroughly. When we moved in, the previous tenant left lots of things which we were welcome to help ourselves to otherwise the landlord was going to bin it all. Aj never made us sign an inventory, then attempted to take massive numbers off our deposit (including £70 for a chopping board!!!) for getting rid of the items that we were told were ours unless we wanted them binned. I am heavily pregnant, and was at the time and the stress this individual caused me was disgraceful. Luckily, my sister was an estate agent and one of my friends a lawyer so we contacted her who reminded us what this “company” was doing was 100% illegal. It was only when we threatened involving these solicitors that Aj then took it to the Deposit Protection Scheme which eventually decided we would get our whole deposit back (of course). The way she spoke to us on whatsapp was more than unprofessional. I’ve seen reviews that have said she has repeatedly changed the name of the company to avoid bad reviews and the only good reviews are from herself!! Please please please PLEASE be careful. There is so much more I could say and add but we have just received the news we will be receiving the entire deposit and I have been waiting for the opportunity to write a review about this horrendous experience!! Upon moving out of this flat we now have a lovely landlord who actually showed up when we moved in, provided us with a photographic inventory which we signed and replies to our queries! Just please avoid AT ALL COSTS. More...
Sarah Fellows
Impressive swift service - looked at a property and moved in within a week. We love Big Apple.
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Jonathon Burchamp-meades
Incredible value for money- service with a smile and attentive. Great company
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big apple
Amazing. These people really care about their customers x thank you
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Ayesha Hart
5 stars for all types of letting and selling.
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Amanda Simone
Thanks Big Apple - so friendly and helpful. Found me a lovely house and I am on benefits. Can’t thank you enough
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Alison Forshaw
5 stars because you let my property in 1 day when another agent had it empty for weeks. Such an amazing company
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Mark Stokes
Big Apple have been managing my properties for years - really excellent service and always go the extra mile to help you and the tenant.
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Adam Pepper
Rented my shop through Big Apple. Excellent service and they helped with the lease too.
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company admin
Wow - amazing company. I see these people helping the poor. They go above and beyond. They are not paid enough but they are always so friendly.
Reviewed on Google Maps
Ross Kingston
on behalf of my not-online ex wife, Thank You.It seems that youve made moving house supremely easy for her and she asked me to "go do a google review thing" saying how friendly and efficient you all are.
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Remy Beau
Quick and simple passport photos
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Andrew Jackson
Really good, fast service. Each time I've used them I have been impressed by the helpfulness of the staff. They go way beyond my expectations.
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Ian Marshall
The staff were great, ensuring my photo print was of the highest quality as I was enlarging and talked me through various other options. Thank you.
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Tracy Smyth
Very efficient
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Christine Gibbs
Excellentservice and professional
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Paul Brimacombr
Staff were helpful and friendly
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Jinpeng Yang
I am writing a review which I wouldn’t do, because of the truly excellent service of Big Apple estate agents in Torquay. I am a landlord and used many agents, I am happy to say Big Apple is the best. First class communication and information, exceptional service. I hope to use you again. Thanks for all your help. More...
Reviewed on Google Maps
Ajay Hart
Amazing - good company and staff - Bent over backwards to help people and even helps people on benefits and pets. Real people and real property care. They really are fantastic.
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Alohim Mina
Could not deal with a better company
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Avril Mustang
Wow. I went in and they changed my outlook completely with finding a property. They even gave me a lift and help me with my council paperwork. Thank you big Apple. I think you are the only company who wanted to help me on housing benefit with a dog. Thank you. More...
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God Almighty
These people changed my life - they are the only people who would help me on benefits in Torquay and they were so friendly
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Milly Moon
I had such a bad experience with a well known agent I thought I would never use a agent again. Well I’m so glad I used big Apple. They renewed my confidence and all my tenants they have provided pay their rent and I’m a happy Landlird. £199 to find my tenant was the best money I ever paid to find a tenant. They also have extra special after care for me and my tenant. Thank you Big Apple More...
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Sir allen Andrews
My portfolio of 18,000 properties is only successful because I have The Big Apple in charge. They are so approachable for my tenant and myself. No fairness just straight talk and rents in. Don’t know how they do it with so few staff but my portfolio is running nicely and all my rents are on time. More...
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Ellie Rothwell
Really great
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Jane Bishop
Excellent service, excellent staff. I recently visited Torquay on holiday, having taken a number of photos I looked in the town centre for a place to get my photos printed. The first shop I visited was very disappointing with a lack of help or advice, I left and came across Snappy Snaps further down the town. The staff where all extremely accommodating and evidently enjoyed what they where doing. The service was very professional and my photos looked great. More...
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Scott Everett
Experienced and professional staff, would highly recommend. Quality of prints really good. I am a keen photographer and the guys and girls in the shop are always helpful.
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Sharon Nelson
Exceptional customer service. Couldn’t do enough for us in terms of supporting printing of photos and finding my Mum a value for money package. Very friendly too. Thanks so much!
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Nigel Williams
I highly recommend this shop, the level of service is exceptional, not only are the staff polite and courteous, they definitely have a can do attitude, with nothing to much trouble. My wife and I would like to say a big thank you to David and Ellen. Both where amazingly helpful and the gentlemans passion and knowledge was very evident. It is very rare to get a quality service, so well done Snappy Snaps. More...
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laura jackson
So helpful
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Tania -
Very helpful and pleasant experience using Big Apple
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Chris Torquay
Very friendly and helpful, will go out of their way to help you!
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Kiru Ruki
Rented an office from them recently. Nice people, no hassle, good properties. Fees are sensible, I was happy with their fast-tracking process.
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Azilis Loheac
Best office ever, great and nice people with nice rent and amazing properties. The staff was very friendly and patient ( i am very difficult )
Its one of the best agencies that i have done to find my house and its there that i found it.
Good price.
Very good .
More...
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Martina Pelacani
“Hello”
I know the big apple and I worked for the big apple and all of their claints if you’re looking for a good tenant then you should contact the big apple. My experience has been positive.
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Rebecca Michael
Very lovely manager who is always very polite and has found me many amazing properties to choose from. This has been a very stress free experience due to helpful staff to talk to that have helped make this a very easy choice to make, through the use off effective communication and respect to me as a customer .
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Bigapple Marketing
Best agent you will find - they tell you honestly whether you will pass your reference and credit checks. I personally witnessed Ajay helping a homeless man to find a house. Brilliant service. Thank you big Apple More...
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Lucy Marrison
Very good. Would recommend.
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Bigapple Webdiary
In response to the previous post the police have been informed of threatening and abuse towards staff and other tenants.
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Pj Quinnan
We all move house and I found that big apple has helped me the most they even took me up to the property to show me around and made the whole process seem really easy
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Dave torquay
AJ from Big Apple has just let the second of my residential properties in Torquay. As usual, perfect service from the bright and bubbly AJ and her team. Always friendly, professional and takes all of the stress out of letting property. Thanks AJ!! More...
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Sam Dennis
Cant praise these guys enough!Big Apple provided excellent customer service and a caring and emphatic nature through the whole process of finding me a stable home. They accommodated all of my needs and made sure that I was informed of everything happening the entire process. If there was any problems then they would be dealt with efficiently and appropriately and I had a consistent confidence with all the members of staff throughout the company.Highly recommend Big Apple! More...
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