Balance Business Solutions
Multiple locations
(4)
Multiple locations
(4)
Balance Business Solutions is an admin solutions company that assists businesses with any tasks that have become overwhelming. We offer a range of services from admin and customer support, to PA services, social media management, audio services, and film editing.
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4 customer reviews
Adl motors ltd
I have used Holly and her team for a couple of years now I couldn't recommend anyone else to undertake the jobs her and her team do for me. Very very happy with the services they provide. Thank you for all the help More...
Reply from Balance Business Solutions
Thank you Alex, it is a pleasure working with you and your team and long may it last!
LUCREZIA
Virtual Personal Assistant
Sadly, I had a bad experience with Holly. I was looking for a PA that could support me as I was going through a very busy period with a lot admin tasks.
The first call with Holly was great, she was vibrant and funny, regrettably it was purely a smoking mirror.
We agreed to start with £500, package for 20 hours and had an expiration approximately of 3 months.
Once we started working together I realised that she wasn’t keeping all the promises on her work ethic’s.
The first tasks was to helped me to organised a claim for my insurance where I provided information, she just needed it to organise it and double check if I missed anything.
Allegedly took her 7 hours. The file had pictures, 25 lines the most and 5 columns. I was in dismay of how long it took her. However I decided to give her a chance as it was her first task but she kept disappearing. She once had Covid but never bother to tell me, once she was on holidays, etc. I forgot how many excuses she used. The bottom line was that she became a burden not a support as I had to constantly contact her.
She hardly replied to my emails/ tasks. I did express my frustration to Holly but her reply was to read her term and condition that she has 24 hours policy to reply. She kept ignoring my emails, when I raised it again she said my emails where going to her junk emails that is why she didn’t not see them.
Once she was coming to London to meet her clients and at the minute she asked to meet face to face and then cancelled. I feel she was not interested neither invested to build a working relationship.
I did highlight to Holly on our first call that I need some to support my work as I do work alone and I wanted someone proactive. Most of all, I didn’t want to chase my support, the time working with Holly I spent it chasing her. She kept extending the hours “as a good gesture of will” but it was not my fault she wasn’t available to complete my tasks and busy with other clients.
I was clear on my expectations to beginning in our first call. She just wanted to sign a new client and I felt she didn’t put any effort.
When I expressed my unsatisfaction, and ask her to give me the money back from the unused hours she refused it.
I lost time, money and left me with a bitter experience. I decided not to take Holly to the small claim court as I am too busy but she deserves a review, at least I can prevent other people from this bad experience.
Available if anyone wish more information. Everything is on records.
Thank you
Best
Lucrezia
More...
Reply from Balance Business Solutions
Lucrezia, We have discussed this complaint at great length by email earlier in the year. But to highlight some important factors of your complaint, at the time of hiring me, I explained very clearly you had 3 months to use the hours you had purchased and that we operate a “use it or lose it” policy. I extended this as a goodwill gesture twice (meaning you had a total of 5 months to use these hours) which I feel is more than fair. You did not use the hours - despite me contacting you numerous times (of which I have evidence of) to advise that I required further information in order to carry out various tasks on your behalf. In terms of meeting you in London - as a virtual assistant I am not obligated to meet in person. These meeting offers were not in relation to any task requests nor was I obligated to do so within the terms of our contract. The instances whereby I contacted you to invite you for a coffee whilst I was in London, were, in fact, social invitations to strengthen our business relationship, whilst also being an opportunity to meet in person and to put a face to the name. In both instances you weren't available and/or weren't in a location I could easily access between other meetings (which were meetings I was being paid to attend and therefore had to take priority). Your emails were not reaching me, and I did provide evidence of this - however, as per my terms and conditions, I request that if you do not receive a response within 24 hours you follow this up with a phone call - for this exact reason in case communications get lost. You had both my personal and business number so there is no reason why you could not have reached out to me. I do not have this issue with any of my various other clients - most of whom I have been working with for a number of years. I gave you more than enough time (5 months to be precise) to utilise the hours purchased. That is two months more than was contained within my contract. You did not use these. Instead, you threatened me and my business' reputation if I did not refund the unused hours. With regards to the time it took to complete the initial task - this issue was never highlighted to me in any previous correspondence but have records of the time recorded as evidence. As I expressed in our email communication, I am incredibly saddened by this turn of events, as truthfully I had really enjoyed working with you. Had you called me to discuss your dissatisfaction in the first instance, I feel a lot of this could have been avoided. But instead, you decided to publicly slander my company before even highlighting any issue to me. This is very disappointing as I gave you more than ample opportunity to utilise the hours you had purchased. I wish you all the very best with your future endeavours.
Andy
Working with Holly and her team has really helped me to organise my workload, get on top of the admin tasks that I was drowning in and now I am in a position where we are no longer fighting fire reactively, but instead, we are working proactively to get ahead. Couldn't recommend more!
Rachael
They allow me to hand over tasks with complete confidence with their professional and committed ethics. Highly recommend.
What do you love most about your job?
I love the variety of being able to work with many companies and entrepreneurs, as well as the variety of tasks. I have the best team of specialists who make every day a dream.
What inspired you to start your own business?
I launched Balance Business Solutions after realizing that administration support and personal assistant services, a necessity to business owners, could be carried out remotely. Having originally started out on my own, providing virtual PA services to organisations and entrepreneurs all over the UK, today my team of skilled administrative support professionals boasts over 60 years of combined experience.
Why should our clients choose you?
As individuals, we have vast amounts of experience in law, corporate business, film, project management, events, office management, social media marketing, content writing, customer service and - of course - PA services to Directors and CEOs of large and small businesses.
It’s not just our experience that sets us apart though. We’re a friendly, professional and efficient team who can adapt to your business and personal needs. Some clients prefer to be involved all the way, others like us to take the lead.
To do this, we ensure that our team is always up to speed with the latest technology and software. By continuously learning and developing our skills, we are always improving our VA services in the UK.
Can you provide your services online or remotely? If so, please add details.
Yes, we are experienced in working remotely from our organisations. Carrying out tasks seamlessly as though we were by your side.
virtual admin assistance
If you’re looking to grow your business, a virtual admin assistant can take care of laborious and time-consuming tasks. Similar to a traditional PA or Executive Assistant, our virtual PAs provide a wide range of support to businesses (both large and small) as well business owners in various industries.
Our most popular virtual personal assistant services include diary and calendar management, travel booking, organizing meetings, recruitment assistance, and phone call answering services. Plus, our virtual services can take care of audio typing, copy typing, email decluttering, general administration, filing, photocopying, scanning - to name just a few.
Project & Event Management
Our virtual PA services also extend to event planning and organizing, meeting logistics, preparation of presentations and project plans, and much more. Whether it’s one-off support for a stand-alone project or event or an ongoing project - we've got you covered!
We’re hugely proud of the extensive list of contacts in the events industry that our virtual assistants and virtual administrators have built up. Not only does this mean that we can organize a range of events, but you can also trust us to do the job right.
Social Media Management
Whether you’re looking for someone to take care of writing your posts, you need an expert view on your social media strategy or you want someone to manage all accounts, our virtual PA services could help.
You see, we’ve built up a team of social media marketing and digital marketing professionals who can take care of researching, writing, and sharing content as well as scheduling posts. We also offer social media auditing, competitor analysis, hashtag strategies and can provide you with social media best practice advice on optimum posting times.
Our highly skilled virtual assistants are also experts when it comes to SEO and can provide structured Meta Data Optimisation to ensure that you’re organically showing up on Google, rather than paying for adverts.
In short, our virtual admin support and social media services will save you time, boost your brand awareness and allow you to focus on other areas of your business like sales and customer service.
Podcast Production
Podcasts offer brands and businesses a new and exciting way to engage with consumers. But don’t worry if you have no idea where to start as our team can guide you through the whole process, from concept and episode planning to publishing. This includes:
Idea generation
Writing the script
Researching and arranging guests
Recording and audio editing
Sound design
Post-production and distribution
Our specialist podcast producers have won awards for their work, in subject areas as diverse as business, current affairs, sport, lifestyle and comedy. They also use the latest technology and pro tools to ensure the finished product gets everyone talking for the right reasons.
Audio Adverts and Branding
Nowadays getting your brand heard is just as important as getting your brand seen. But how exactly are you meant to do that in a new connected audio age? 3D binaural audio adverts, that’s how.
From traditional radio to surround sound speakers and earphones, the way we listen to things is constantly changing and getting smarter. Our team of experts will create a cohesive audio strategy for your brand and design audio recordings to be consumed in various ways.
As well as this, we’ll take care of recording and editing the audio files, and adding any sound effects to ensure an emotional connection between brand and audience.
Media Buying
Radio advertising offers the largest audio audience reach at any one time, while digital audio and podcasts are ideal for reaching people in a very personal way. However, effective radio, digital audio and podcast campaigns always start with careful station, platform or podcast selection.
Our team of virtual administrators will work with you to decide the best way to utilise the power of audio. And if you don’t know where to start, don’t worry – we’ll guide you through the briefing process. Just tell us about your business and what you want to achieve, and we can do the rest!
Video & Image Editing
As well as virtual admin assistants, our team consists of highly experienced professionals in film production. They can work with you to create videos, edit existing video content, add visual effects to your adverts and more. Using professional video editing apps and video editing tools, your video clips will be turned into high-quality content that helps your business reach its highest potential.
We also offer an image editing service and can assist with most film and photography formatting needs, ranging from corporate adverts and documentaries, social media content, as well as logo animation.
