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Aqua rose Cleaning

West Molesey

(14)

Get a free quote from this professional

10 min response time

Get a free quote from this professional

‘20 Certificate of Excellence, 2020

About

Aqua Rose Cleaning are a small professional, reliable cleaning company, who work hard to go above expectations.
Contact us via our website and get a 10% dicount on your quote. (Links)
www.aquarosecleaning.co.uk

20 hires on Bark
10 min response time

Reviews (14)

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4.5/5

14 customer reviews

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24 April 2021

Excellent job well done, well priced - thanks you

Aqua rose Cleaning
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Reply from Aqua rose Cleaning

Thanks Jo. Happy to help!

31 March 2021

We booked Aqua Rose for an end of tenancy clean for a large 4 bed shared house, paying £300. Photos of every room were sent in advance.
Hannah arrived on her own (which for £300 and such a large house we were expecting a team of cleaners for), with very basic equipment, not of professional standard.
Many areas of the house were missed, the carpets weren’t hoovered properly, the oven hadn’t been steam cleaned (despite us paying extra for this). Freezer, dishwasher, washing machine all not cleaned at all. The independent inventory assessor described it as a ‘poor domestic clean, not of professional standard’.
We raised this with Hannah and she refused to return to the property to complete the job, nor part reimburse us to help cover the cost of £150 that we have had to pay for another professional cleaner to go in.
It’s also worth adding that Hannah tried to cancel on the day, then arrived 2 hours later than agreed. She then disputed the size of the house upon arrival despite having seen photos of every room in advance.
Overall I feel very disappointed at the extra time, effort and money we have had to put in to resolve the above issues.
More...

Aqua rose Cleaning
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Reply from Aqua rose Cleaning

Hi Molly, As we have discussed privately, the property was in an appalling state on my arrival. I then advised you that the property needed a deep clean rather than an end of tenancy clean, as it hadn’t been properly domestically cleaned for quite some time, to which I had no response from you. I have photos as evidence of the state of the property on my arrival, and also spent 9 hours cleaning. You were also advised before my arrival that if the oven was heavily soiled, that you would need a professional oven cleaning company in, as I only offer a basic oven clean. I advised you I could try my best with a steam cleaner but it would’nt be a complete solution. Regarding the freezer not being cleaned, both the fridge and freezer were steam cleaned, but as noted on the invoice, the freezer should have been defrosted before my arrival to ensure a proper clean. I tried to change the days of the clean as I had a personal issue that couldnt be helped and you were very understanding of this, and with me changing the start time to the clean. I kept communications with you clear so you were aware of when I would be arriving etc. I dont feel this is in any way a fair reflection of the work that was carried out.

Verified
21 March 2021

End of Tenancy Cleaning

Hannah was friendly and helpful, kept in touch throughout and they did an excellent job with the cleaning. Very happy with the service. Thanks

Aqua rose Cleaning
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Reply from Aqua rose Cleaning

You’re welcome! Glad you were pleased.

Verified
6 March 2021

End of Tenancy Cleaning

Hannah responded promptly and carried out an end of tenancy clean at short notice. Very happy with the results and reasonable price. Wouldn’t hesitate to use Aqua-Rose again, and would highly recommend Hannah’s company. More...

Verified
21 February 2021

End of Tenancy Cleaning

Hannah did an excellent job. I hired her for an end of tenancy clean and she left my flat spotless. Would go as far as saying this was the best professional clean I've seen. I have very high standards and most professional cleaners don't impress me but she really did. More...

Aqua rose Cleaning
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Reply from Aqua rose Cleaning

Thanks for the review, im glad we impressed!

Verified
10 February 2021

End of Tenancy Cleaning

Fabulous tenancy clean by Hannah and the team, prior to us renting out our flat. A very thorough clean and excellent value, especially as all products and equipment are provided. Would highly recommend.

Aqua rose Cleaning
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Reply from Aqua rose Cleaning

Thanks Claire! We are glad you were happy with our service.

Verified
1 February 2021

End of Tenancy Cleaning

Excellent end of tenancy clean, thank you! Hannah was friendly, professional and organised which made this very easy.

Aqua rose Cleaning
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Reply from Aqua rose Cleaning

Thanks for the review! Glad you were happy with our service.

Verified
19 January 2021

End of Tenancy Cleaning

Hannah provided a fantastic service from start to finish. The prior tenancy clean was booked at very late notice after we were let down by another company and she was very accommodating. Highly recommended and we will be asking Aqua Rose to clean our house on a weekly basis moving forward. Tom More...

Aqua rose Cleaning
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Reply from Aqua rose Cleaning

Thanks Tom. We are glad you were happy with our service. Looking forward to working for you again in the future.

Verified
12 September 2020

End of Tenancy Cleaning

A superb end of tenancy cleaning service. Very friendly and reliable too. I highly recommend!

Aqua rose Cleaning
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Reply from Aqua rose Cleaning

Thank you David, it was our plessure. We are glad you’re pleased.

10 September 2020

Hannah did a great job on our end of tenancy clean. She was very helpful and easy to communicate with throughout the process, and left the flat spotless for a fair price. I would highly recommend!

Aqua rose Cleaning
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Reply from Aqua rose Cleaning

Thank for your feedback Rachel, im glad you were pleased with our work. Please recomend us when you can :)

Verified
29 September 2019

End of Tenancy Cleaning

Hannah was very flexible with timings and was very professional and did an excellent job with my end of tenancy cleaning. I'd highly recommend using her.

24 September 2019

Hannah from Aqua Rose has been doing my cleaning now for several months. She is very professional, friendly and has great communication skills, she keeps my house spotless and has a real attention to detail, I couldn’t ask for more. I have no hesitation in recommending her! More...

24 September 2019

Completed a total property clean when I moved house
Last minute request and they managed to fit me in when the other cleaners let me down
Great service
Would recommend
Nothing is too much trouble for Hannah
Will use again
More...

24 September 2019

Professional and reliable with excellent communication. Quality of work outstanding at a reasonable price too. Would highly recommend.

Q&As

Simple... cleaning! We find satisfaction in cleaning and making things look as good as new.

Being able to provide a quality service, done the way I want. Professional, reliable an easy to deal with.

We are a local business, striving to provide a professional, reliable and trustworthy cleaning service to all of our customers.

No, as a cleaning company we can't provide an online service.

We have taken all precautions necessary to provide a safe service for our customers. Using PPE and antiviral medical grade disinfectant on each of our cleans to help towards stopping the spread of the virus.

Services

Fridge/freezer
Oven
Dishwasher
Washing machine

Don't hesitate to ask us about any cleaning needs, we will do our best to help you.