Angels-Touch Care Ltd

We provide care and support to those individuals, in need, who approach the agency directly or are referred to us. They may be private service users, those who receive direct payments or are referred from Social Services, Local Councils’ Care Procurement, NHS, CCG and other professional services.
Care will be provided on the clear understanding that:
The needs of each individual have been carefully assessed-before the package commences with Angels-Touch Care Ltd. A Senior Care Worker/Manager will visit service users to complete care needs assessment forms, health and safety check, and Risk Assessment forms. This applies to both privately funded and Social Services funded clients. For the private funded, from this point the company will discuss with them, family or their advocate, their needs and ways of payment, whether they can afford it. If all parties agree, terms and conditions will be explained and costs calculated, a Contract will be drawn, signed and dated. If the service user has been referred by Social Services, a care needs assessment will have already been carried out by Social Services. We will confirm the details of the assessment with them and do our own assessment of the needs of the client in their own home.
i) A personal Person-Centred care plan has been drawn up with the consent and agreement of the individuals receiving care.
ii) Those needs fall into the general classifications of care for which the agency has been registered and is being monitored for.
iii) The service users or their representatives are fully informed and give consent to the service offered.
iv) The workforce of the agency has the competence and experience to handle those individual cases calling for specialist help and support (either immediately, or following specific training).
v) We will ensure to give sufficient information to make sure that service users are able to choose and express their preferences. e.g. Male/ female care worker or preferred time of service delivery.

Care will be provided in the following areas:
Personal Care
• This includes washing, bathing and showering.
• Continence care including catheter and stoma care.
• Dressing and undressing, getting up and going to bed.
• Care of skin, hair, teeth and nails, where appropriate.

Social Support
• Listening and talking to people is regarded as an important part of delivering care. We can assist the service user to keep in touch with their friends and relatives, with letter writing, telephone calls, phone apps or computer facilities.
• Assistance with planning and shopping
• Assistance with paying bills and other transactions.
• Participating in activities - watching films, card games
• Advocating for any and all issues as required
• Accompanying on trips and holidays
• Supporting with health appointments and booking to ensure attendance as required.
• Arranging maintenance of household goods e.g. Washing Machine, Cooker, Boiler.
• Looking after the well-being of the service users during days and nights

Domestic Support
• Assistance with laundry and ironing.
• Looking after pets
• Assistance with cleaning bed changing/making and housework.
• Window Cleaning, Gardening, DIY, minor repairs e.g. gutter cleaning, can be arranged through our trusted network of trades people.

Provision of Meals and Nutritional Care
• Food preparation at the service user's home.
• Assistance with feeding.
• Support of nutritional and fluid intake and outlet monitoring

Medication Support
• In Liaison with District Nurse, GP or other health professionals we may provide support with medicine administration as required.
• In all cases whether it may be simply prompting or administering medication through PEG tubes, whether prescribed, over the counter or homoeopathic medication we will ensure our care workers are fully trained, supervised and their competence assessed regularly (6 Monthly).

End of life care
• Our specifically trained carers will make every effort to ensure that the service users’ passing is as comfortable. Advice will be sort from medical professionals including GP.

Sleep in or Waking Nights
• Service Users may require care workers to sleep in just in case of any night needs e.g. visiting bath room, calling for drink.
• There may be a need for a care worker to carry out formal duties during the night e.g. medication, turning, changing and checking continence material.

Rehabilitation Care
• Discharge from hospitals can be a daunting experience. We will train our staff to help individuals with those tasks that they cannot do when they are still tender from hospital. This will give them a chance to heal, rehabilitate and recuperate with no strain.

Live-in-Care
• If and as requested by service users, we may place care workers to stay with service users on a live-in basis, ensuring that regular breaks are arranged for the care workers through a replacement on an arranged rota basis.

All of these services are complementary to each other, or they can be used separately depending upon the needs of the individual. We constantly monitor the service and try to be as flexible and responsive as possible to the changing needs of our service users.
Considering the nature of our offer to make every part of the service as person centred as possible, we may have missed some description of duties above. Our service users can rest assured that we will make every effort to meet all their needs with the highest possible quality of service provision.
Limitations
We are flexible in the services that we provide and will be happy to discuss individual requirements; however, we are not able to assist with certain tasks, for example:
• Gardening, unless as an activity
• Lifting and furniture removal
• Working at heights
• Technical tasks for which staff are not trained for
• We do not offer nursing care, medical procedures or giving injections

Angels Touch Care Ltd has made every effort to ensure this document does not have the effect of discrimination directly or indirectly against employees, service users, contractors or visitors on grounds of race, colour, age nationality, sexual orientation, marital status religion or disability. This applies to full time or part time employees.