ALPHA HEALTH & CARE SERVICES
SS2, Southend-on-Sea
(5)
SS2, Southend-on-Sea
(5)
Alpha Health and Care Services is a specialist home-care provider who have been in business in Southend on sea for the past 6 years.
We offer support to individuals with varying care needs in their own home. This is also called domiciliary care.
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5 customer reviews
Mrs Denise Simpson
Home & Domiciliary Care
Alpha have been perfect. They have done everything I asked of them and checked in with me. I have been in hospital and they have looked after my dogs very well indeed.
Reply from ALPHA HEALTH & CARE SERVICES
Many thanks for sharing your positive experience with us Denise. We are glad that you are happy with the service that we have provided.
Mrs Denise Simpson
Home & Domiciliary Care
Courteous and helpful and have asked for a trial.
Reply from ALPHA HEALTH & CARE SERVICES
Thank you Denise, we appreciate you taking the time to leave us an excellent review.
Simon Judd
They gave excellent care to my mother who is housebound. The ladies and gentlemen who I met were always very kind. There were challenges, especially during covid when my own access to my mother was limited, but Alpha carers worked very hard to make sure my mother didn't go without.
Reply from ALPHA HEALTH & CARE SERVICES
Thank you Simon for the 5-star review and for sharing your positive experience. We are pleased to hear that you are happy with the care that we provided. It was a pleasure to care for her.
Allan
The girls at Alpha cared for my mother who had dementia for two years. They were the second agency I had in to care for her and I cannot fault them. The carers all knew their responsibilities and were well trained, they were compassionate, patient and took great effort into making my mother feel comfortable, safe and respected. The carers that she had on a regular basis, would go above and beyond for my mother. I cannot thank them enough. More...
Reply from ALPHA HEALTH & CARE SERVICES
Thank you Allan for the glowing review. We are grateful to have known Mum and had her as a client. Please let us know if we can do anything for you in the future.
Roland
I have a long time relationship with Alpha helping look after my wife Julia in our own home.
Over that period she has been well looked after without her suffering and bed sores etc.
The carers have treated her with patience and help her maintain her dignity. It has only been on extremely rare occasions where I have been concerned at the way she was being cared for.
However the care package recently has been improved again as we are having the same 3 carers each week.
Our carers do everything possible to help me so that I can get a break when they are looking after Julia.
In the past I have had concerns about office contacts and having one or two names of Alpha Office staff would be helpful. However with the current call frequency this is not so big a concern.
Our calls are now the same times each day give or take a few minutes which is a great help, whereas in the past they varied considerably which did cause problems.
The physical care of Julia was always maintained.
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Reply from ALPHA HEALTH & CARE SERVICES
We are grateful and appreciate you taking the time to leave us an excellent rating Roland, thank you. We are constantly trying to improve our service and will take into account everything you have said.
What do you love most about your job?
Working in the care sector can be one of the most rewarding jobs. What I love most, is making a difference to peoples lives. In many jobs, it can be surprisingly difficult to put your finger on the specific difference you have made. But in care, the difference is immediately clear. It’s clear in terms of the practical results you achieve – helping someone get dressed, wash or cook a meal – but it’s also clear in the effect you have on the people you care for.
What inspired you to start your own business?
I worked as a social worker for many years prior to starting my own agency. I realised how many people struggled to get care packages that fully met their needs-like cooking, shopping, cleaning & social inclusion. I felt that there was a good opportunity to make a difference to peoples lives and support them to continue to live independently within their own home.
Why should our clients choose you?
It is important when considering a care agency for your loved one. Choosing us means everything that you need is tailored to your needs, in the comfort of your own home.
Can you provide your services online or remotely? If so, please add details.
We can carry out personalised support plans and assessments online or over the phone. However, we love to meet our clients in person and carry out face to face assessments.
What changes have you made to keep your customers safe from Covid-19?
We have a robust Covid-19 policy and work in accordance with NHS guidance. This is reviewed and updated regularly.
Domicillary Care
We provide a range of services to support people in their own homes through daily visits.
The services include but not limited to, Personal care, medication, food and fluid preparation, mobility support, companionship and light household chores.
We provide personalised support to ensure that you are getting the right support for your needs and wishes.
Live-in care
Live-in care provides constant, round-the-clock-care from a dedicated carer who lives with you in your home. Live-in care is centred around your personal needs, routines and preferences. Our live-in carers can provide valuable companionship, as well as physical support.
Overnight care
Over night care is when a carer stays overnight to assist with any care needs that you may have throughout the night; Whatever your personal needs are, your carer will be able to support you.
We offer the following types of overnight care:
Sleeping night-Your carer sleeps in your home but is on hand if you need support.
Waking night- This means that the carer stays awake throughout the night and will be constantly on hand. The carer can monitor you and provide care and support when required.
Pallative care
Palliative care at home allows you to stay in the place you feel most comfortable, surrounded by memories and the people you love. With one-to-one support from a compassionate carer who has been trained in end-of-life care, you can have specialist support and symptom relief from serious illness, whenever it is needed.
Sitting service
Sit in service is temporary care to provide caregivers relief from the full-time care they have been providing for your loved one; caregivers can have some time away from their duties means that everyone involved can reduce the pressure on their shoulders and the person needing care can receive it consistently.
Housekeeping
This includes but not limited to:
Running errands- Such as help with your mail, picking up groceries or collecting a prescription on your behalf.
Caring for your pets-Your carer can help look after your furry friend, including feeding them and taking them for walks.
Household chores- From doing the laundry to taking out the bins, your carer can assist you with staying on top of the housework.
Cooking/Meal preparation
