IP14, Stowmarket
We are a new IT services and web design company based in Stowmarket, Suffolk. The company was founded in February 2022!
Despite being a start-up, we have over 12 years of experience in IT and have had amazing careers in technology, including employment at Microsoft.
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What makes a great website?
Simplicity.
Every great website is easy to use and easy to understand. Overly complex websites tend to scare people away. Keep it simple.
What questions might you ask a client when starting a new project?
This highly depends on the project.
Initially, we need to understand the scope of work, timelines and the budgetary constraints.
We also want to understand the customer environment, usually down to the technical nuts and bolts. For some customers, this might be challenging to answer the fine details, so we're always happy assist in this step if applicable.
Finally, we really want to know what the business impacts are for a customer. We want to understand whether any of our work will have a negative impact (such as down time) during deployment, or whether a customer is expecting a positive impact on revenue once the work is complete. This way we can plan and optimise for the best possible outcomes for our customers.
What do you love most about your job?
Working with people and solving business problems.
What inspired you to start your own business?
As former IT services employees, we witnessed first-hand the mismanagement of customers by IT companies. We were regularly confronted with the reality that IT businesses would oversell, botch-up projects and treat staff with contempt.
We are convinced that things can be different, and it seems to be working. Our customers are confident in our approach and for us, that is the biggest compliment possible.
Why should our clients choose you?
We cut the jargon, from conception to billing, we make things as easy to understand as possible.
We take pride in our technical competence. We have team members that have worked at Microsoft!
We won't sell you a solution you don't need and we try to appropriately scale solutions to your requirements.
Can you provide your services online or remotely? If so, please add details.
We absolutely provide services remotely and actively encourage doing so when possible.
What changes have you made to keep your customers safe from Covid-19?
We work remotely and we wear masks when applicable.
Web design
We can help create new websites using a number of popular platforms.
Computer repairs
Whether your PC won't turn on or you can't connect to your printer, we can help you get back on your feet.
Business IT Support
We offer a range of support models; from pay as you go, to IT full management and everything in between.
IT consultancy
If you want help with a project, we can help you deliver it. Whether you need someone to migrate your emails from one place to another, or you want to move your servers to the cloud, you can leave us to do the heavy lifting.