Xeno Property

About

Our property lettings service means we will relieve you of many of the stresses of letting your student property. We do this by:

Visiting your property to conduct a free market appraisal enabling you to see where your property fits into the market and how we can best maximise your income.
Marketing your property across all of our channels, using conventional marketing tools, our extensive database of contacts and our strong connections with the universities and the events they are affiliated with.
Arranging and/or conducting all viewings.
Ensuring each tenant has a credit checked guarantor agreement in place, minimising problems with rent arrears. Our tenancy agreement is joint and several so that each individual is liable for the whole rent amount.
When we will have successful let your property, we will:

Have signed an assured hold tenancy agreement (we have our own joint and several AST but we can use your own if desired).
Obtain signed guarantor forms (including guarantor credit checks).
Have signed standing order authorities (where requested).
Collect retainers/deposits (and protect if desired, free of charge).
We will then pass all the above on to you to manage the tenancy.

We also work on a ‘no let, no fee’ basis.
We can provide additional one-off services that some landlords find useful:

Organise and see to completion an Energy Performance Certificate (EPC) – this is a legal requirement for all properties which are marketed to rent and it is valid for 10 years.
Organise inventory reports – helps you to dissuade students from causing damage. You will be able to compare the condition of your property at the start and end of the tenancy and make any necessary damage deductions.
Organise gas safety and/or electrical safety certificates).



Our property management service enables you to feel the full reward of your property investment as well as freeing up your time. It includes our property letting service and we look after all your additional priorities:

Your Priority: Getting your rent on time
We will collect rent throughout the tenancy and make sure your net balance is in your account by the 8th - 10th of each month along with an electronic copy of your statement.

Your Priority: Not having rent arrears
We can’t guarantee that tenants won’t ever fall behind with their rent but what we can assure you of, in addition to the joint and several tenancy and guarantor agreements we will already have set up, is that we have a a dedicated credit controller and a rigorous system in place to make sure we keep rent arrears to a minimum.

Your Priority: Staying within the law
We’ll ensure that your property has an up-to-date Energy Performance Certificate, Gas Safety Certificate, Periodic Electrical Report as well as any additional safety certificates required for your HMO licence (if applicable).

Your priority: Being in control
You can have as much or as little input as you wish with the management of your property; ordinarily we will deal with everything but if you want to deal with the maintenance of the property for example just let us know. We are happy to use any existing contractors you may have working relationships with as long as they confirm they have the relevant qualifications and insurances.

Your Priority: No surprises on your statement
If you want advance warning about any expenses during the month then we can email you each time a maintenance issue is reported so that you don’t have any unexpected costs on your statement.

Your Priority: Keeping your house well maintained
We carry out regular property inspections and suggest improvements as well as look out for any maintenance issues that tenants may have neglected to report. We'll use our expert knowledge of the market to make suggestions about how to improve your property to make sure you're achieving the best returns from your investment.

Your Priority: Paying a fair price for maintenance
Because we use a mixture of in-house and external contractors and have significant purchasing power we are able to keep control of maintenance costs whilst maintaining high standards.

Your Priority: Tenants enjoy their stay in your house
We make sure we deal with any maintenance issues or queries from tenants quickly and efficiently.

As part of our management service we also organise:
Utility change overs (including council tax).
The organisation of a property inventory (to enable us compare the condition of your property at the start and end of the tenancy and make any necessary damage deductions from deposits at the end of the tenancy)
We also take proactive approach in making sure properties are ready for the winter by having a winter inspection completed (this includes clearing of gutters/gully’s/drains and inspection of external aspects of the property including flashing, pointing and windows.

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