Word360 Ltd
Birmingham
(21)
Birmingham
(21)
Translation and Interpreting Services
21 customer reviews
Jolanta Aboltina
Kristine, thank you for your professional help to me in a difficult time in my life. I highly recommend Kristine, she is professional translator. Thank you so much. Jolanta
Nazreen Ayub
It's such a pleasure working with Word360. Staff are very helpful and supportive.
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Olwyn Lai
I've been working as a freelance interpreter for almost year. I enjoy the experience, and I recommend Word360 as an employer. For convenience, I'll list my comments in phrases in bullet points: Interpreting team:1. very professional and highly efficient (e.g. phone calls often answered within 10 seconds in my experience)2. friendly and very helpful (e.g. always happy to double-check/clarify booking details, helped me to find cover for a number of upcoming bookings when my availability changed after I accepted offer for a fulltime job, negotiated booking times between me and the client so that the needs for both parties are fulfilled)3. great communication skills (e.g. clear and timely responses, used a range of contact methods to ensure messages were confirmed/passed on efficiently)4. resolve issues quickly, look after interpreters (e.g. ready to offer support after sensitive bookings, listened carefully and helped me pass on feedback about a client's inappropriately action)5. respect professional boundary and ensure interpreters' personal details are not passed on to clients without permissionProcesses:1. policies and processes are established and confirmed in writing (i.e. no grey area, no ambiguity), clear (very clear about rules, professional standards and expectations) and easy to check (file available in print and electronically)2. using software to manage bookings, timesheet processes and availability update; software is user friendly, convenient and very efficient3. payments were *always* on time; payment related queries were dealt with very quickly4. high quality induction training sessions for all interpreters, including PPT-aided introductory talk, scenario examples, group discussions, extensive Q&A, software demonstration, and a test at the end of session__________I've read some negative comments about the rate of pay. Personally I think some of the comments are a bit extreme, and I think it makes sense to take the following points into consideration. These advantages certainly makes me feel the rate of pay is acceptable to me as a freelancer working on an ad hoc basis and unable to spend too much time on marketing and the admin side of things. 1. With the platform set up and managed by the company, it costs a Word360 interpreter very little time to source bookings, negotiate rules (e.g. cancellation policy) and prices, chase payments and sort out other admin processes. As all of these admin tasks do take much time and efforts to sort out, when the time and efforts are taken into consideration, an independent interpreter could end up earning not too much more than the Word360 rate of pay. 2. payment is *guaranteed* as long as you adhere to the company rules (i.e. no stress dealing with payment issues from uncooperative clients; no need to chase payment)3. a reliable source of booking is, again, guaranteed (i.e. no need to marketing yourself, source clients and obtain a long-term contract yourself), and you can always reject bookings that are inconvenient without worrying that you will lose clients as a consequence. If your service is high in quality and you are reliable, you will always receive quite a lot of booking invitation -- it is certainly so in my experience. More...
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Matt Weston
Great agency who have supported us with translation when making videos and animations. Thanks guys!
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Jie Lu
It’s a pleasure to work for this company as there’s always a hand whenever needed, very supportive and professional?
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iveta ali
I am very happy to work with Word 360.
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Linguist
Word360 has contaminated the interpreting industry in Birmingham. They disgraced the interpreting rates from 18 pounds to 7 quid an hour. I heard that they will soon start a phenomenal '1Pound' interpreting services. More...
Firas Allouzi
I have been working with WORD360 for about 4 years now and had no problems at all. Anita is very professional and friendly. Payments are always on time and for them quality always comes first. I would highly recommend. More...
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Janet Walter-Soya
Thank you for a super service. Really pulled out all the stops to get my translation finished within my deadline and communicated every step of the way. Would recommend!
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Shue Soib - Humphries
Word360 is a professional and a well-established company. Their booking system is very useful to the interpreters. Payment is always on-time. In fairness, I can't find any fault with them. More...
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Deepinder Dhiman
Very professional and timely payments. Hope they will increase volume of work for regular work flow. I will definitely continue our association!
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Christiane Danab
Very professional and timely payments. I wish them prosperity and more work volume. I will definitely continue our collaboration!
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j. Bano
It has been a great experience working with word360, the admin team are very well organised, well mannered and a pleasure to work with, I would say I am very satisfied being a part of this agency. Payments are always on time and there's always a helping hand when needed. Overall I enjoy my work and I look forward to continue working with them . More...
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Pavla Michalcova
I am really pleased to cooperate with Word 360.
The staff is always very helpful and friendly, very professional.
Payment, including parking expenses, always on time or even 1-2 days earlier.
Never had any problem at all!!!
It's a pleasure to work with such fair company!
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Iuliana Radulescu
WORD360 great team. We work together for over 2 years and every member of the team was very supportive with me. I received all the help I needed at any given time.
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Annette de LaDue
Highly professional and friendly staff. Easy to get in touch any time. It is pleasure to work for WORD 360.
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Wahab Kamil
Excellent and best quality of services are delivered to clients and professionals, I am pleased working as Interpreter/Translator with Word360 Company.
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Joel Griffin
I have now worked with Word 360 on several occasions and the service has always been outstanding. They have accommodated to all our needs and timescales whilst consistently providing an exceptional level of customer service.
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Emily Miller
I really like working with this agency, the rate is fair and they're professional and pay on time
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Gus
Word360 translated my documents accurately and professionally for a good price. Staff are very friendly and respond quickly. Would recommened!
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Sharon Wallace
I used WORD360 to translate my business marketing material. They were great.... helpful, punctual and professional. Definitely recommended!
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