Von Grey

Location is okay. Tidy and clean.

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Public cleaner lady was helpfully ( Barbara) and another staff as well ( Peter Szabó)

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Very clean and good parking and within walking distance to the city centre. Perfect.

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Spacious and cosy room in city center 105£ night + 15£ parking Gym and swimming pool

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Stayed here for a short weekend away and chose this hotel as it was fairly close to the centre and had a pool we were able to use. The rooms were fine, just your standard hotel room, and they were clean which was the main thing. Unfortunately on the Saturday night there was a function right above our room (we were on the fourth floor!) it was so noisy the walls were almost vibrating. After asking downstairs we were informed that this would be going on until around 1am, but after asking again they allowed us to change rooms and gave us a premier room on the first floor which was much better. This room was a lot larger and had a coffee machine, a bath tub and a few soft drinks in the fridge, but if you are thinking of upgrading I would personally say, although nice, it would not be worth the money. Over all a nice stay wouldn’t be my first choice but would stay again. More...

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I booked two rooms online, one for myself and one for my friend, we wanted to visit Bristol just to have a look around for a couple of days. We found this hotel to be the perfect base, it is really close to town and all the places of interest in the local area. The rooms were well equipped with all you could want, they were clean and spacious with good showers, one of the best things was the mini fridge and the drinks were included in the price, we also had parking included in the price. Breakfast was very good and we had an evening meal once, which was lovely and not really overpriced like some hotels. I have nothing bad to say and will return at some point in the future. More...

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Attend for a business meeting. Was treated very well and would love to return on a personal visit.

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Its not the prettiest hotel, but its position in the centre of bristol and its friendly staff make up for that

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Magdalena and her colleagues were universally excellent.Nothing to complain about - all good. 10 minutes to the shops,restaurants, quiet, decent parking although expensive. Would definitely use again

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the hotel was perfectly placed for the sights of Bristol/ shopping etc. ,but because of Xmas parties was very noisy late into the evening .

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Totally enjoyable stay

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We were given a large twin room with 2 extremely comfortable king size beds. The breakfast was great & the staff all lovely

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We stayed here for one night and were impressed with the service, bar and restaurant which served a great breakfast, getting some vegetarian sausages cooked for my wife and also offering to cook her whatever she asked for. Rooms and clean and modern and location is great for the city centre. More...

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Highly recommended hotel, with comfortable rooms, well equiped en-suite, and extensive facilities. However, for long distance travellers the advertised car parking is a major problem since being made public access meaning hotel customers are unable to park. On this visit I was only able to park one night out of three, which is not acceptable for a hotel that claims parking for residents. More...

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Professional Services, with a personal touch

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Not stayed here before. Nice hotel and not as far away from city centre as I thought. Had a coffee on arriving, no it wasn't complimentary, but it wasn't very good. Annoyingly, when we got back at 11 ish there was a wedding reception in full flow. We were on 4th floor and it was noisy. And it didn't stop till 1230am. It would have been nice to have been told about it by reception when we checked in. Poor show. However, as we couldn't sleep and we were peckish we ordered Nachos and a vegetable pizza. Both were excellent if a bit pricey. Parking is not good. Get there early or risk parking in a Council car park at even more extortionate prices.....grrrr More...

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My husband and I stayed here last weekend as part of a coach trip.my husband became ill and nothing was too much trouble for the staff bring him a receptacle when he was being very sick then calling an ambulance using their personal phone and staying with us until the paramedics arrived then refused to take any payment for the call. I was quite stressed when I returned from the hospital and leaving my husband who by that time was on intravenous treatment and was given a complimentary glass of wine and shown so much care by the staff Hope the manager realizes what fantastic staff they are. Thank you so much to everyone More...

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Am here at moment ..reception and lounge area very nice. But rooms do need a bit of updating. Came back from shopping..found room cleaned but half a cup of tea/coffee in a cup . .. sure we didn't leave it there before we went out |Also what's this wiring about. ( picture) More...

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Friendly greeting at the reception desk. Booked our car into the car park using the pad on the desk. The lady looking after our checking made sure we had all the information to have a great stay, she gave us keys to access the gym and pool area. |The pool was fine, no jacuzzi which we knew about, but big enough to swim a few lengths etc. Some of the tiles and decor could go with a bit of attention due to flaking paint etc.|Our room on the ground floor was a “Privilege King” room and it was pretty spacious. Plenty of sockets, a chiller fridge with complimentary soft drinks and room to store some we brought with us. Ironing board and iron, room safe, coffee pod machine, and a really odd wiring set up of an overhead pendant light!|The bathroom was okay, quite a small sink, with no shelf to place toothbrushes etc. Few mould stains on sealant around the bath, and exposed screw heads on the floor at the front of bath panel. The bath was lovely and deep in which we both enjoyed a lovely romantic soak together after a night out drinking in a few bars on The Harbourside.|The king size bed was so comfy and huge. Stunning crisp white cotton sheets and no squeaking at all from the bed whilst me wife and I got very relaxed in it. Very effective heating in our room as it was quite chilly out. |We didn’t book breakfast, as we thought it was a little pricey and opted to have breakfast in the town centre instead ahead of a days Christmas shopping. Ignore the look of the hotel outside as it’s really very different when to walk inside and yes I’d stay there again. | More...

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We had a fab time staying at this hotel. Easy check in, easy parking (£15). Fantastic room spacious, good facilities. We had a beer at the bar which was great, before heading out to a gig. In the morning we had a swim, the pool was fab.... it was all great. Will definitely stay again. More...

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Very nice hotel. Clean, and room was big. Bar and restaurant were good and could not fault the room. In need of a bit of an update but this did not ruin the experience. Will be booking again for my next trip! More...

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Great place to stay.. Amazing staff very helpfull

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First class

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I stayed here for my hen do 5 years ago and stayed here with my family whilst visiting my brother. Apart from the two children coming down ill and keeping us awake all night we hsd a lovely stay

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Comfortable hotel in great location.....airport bus stops right outside, 10 min walk to train station and city centre. Room was spacious, breakfast superb. Staff very friendly and helpful. Only minus was swimming pool.....could do with some upgrading. More...

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Liked it and pool

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Easy walking distance from hotel to everything.

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Got a deal for one night and was a bit worried after reading reviews.|Stayed mid week and got parked ok which was the first worry as people had said they could not park. |Privilege room was lovely and air con worked fine. We asked for more coffee pods and got loads with no problem.|Food was lovely except the soup which we later saw was sent back by other customers too. It was warm water with vegetables floating in it and someone had overdone the ginger or lemongrass.|The staff were lovely and very friendly especially Ivan who reminded us of our cousin.|Would return and hope that the changing rooms are refurbished soon as they are pretty dismal.|The awful soup and the state of the changing rooms means only 4 stars. More...

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I spent one night to stay here. It was a nice experience. Great location to around the transport and amenities. The hotel just nearby the stunning heritage church- St. Mary Redcliffe church.

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This was my 4th time staying at this hotel. The first time was 6 years ago and I stayed with the whole family over the Christmas period. Any time I come to Bristol this is where I stay. It’s clean, comfortable and very convenient to the centre. More...

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El personal de recepción es genial. Se esfuerzan por agradar e intentar hablar español. El primer día un pequeño fallo. No vinieron a atreglar la habitación pero desayuno, estancia y habitación muuuuy bien

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Great hotel for price. Staff very helpful and friendly

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Was a nice place. Good for the centre of town.

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Great

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The Mercure hotel was really comfortable and clean. The staff at breakfast were very welcoming, efficient and polite and there was a lot of variety at breakfast, with as much as you could eat. The hotel is really quite central, by the water with a range of really good restaurants and the Hole in the Wall pub nearby. More...

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Great location by city center, comfortable rooms , great buffet breakfast, staff helpful and friendly.

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Wir warten als Familie vier Tage in Bristol. Das Hotel ist gut, der Parkplatz groß, das Personal freundlich und hilfsbereit, das Frühstück sehr gut, die weiteren Angebote (Abendessen, weiterer Service) ausgezeichnet. ||Was nicht passt: Offenkundig ist seit den späten 80er Jahren nicht mehr renoviert, nur noch geflickt worden. Während das in der Lobby und im Restaurantbereich nicht auffällt, ist das in den Treppenhäusern und z. T. auf den Zimmern schon auffällig. Schlimm ist der Pool. in den meine Kinder so unbedingt rein wollten: Die Farbe blättert von den Wänden, die Fliesen sind teilweise schlampig verlegt und schlecht verfugt, bei der Überlaufrinne fehlen Abdeckungen. Darüber könnte man noch hinwegsehen, wenn es nicht ausgesprochen dreckig wäre. ||Das Wasser ist offenbar mangels eines funktionierenden Filtersystems leicht trübe und es wird offenkundig nicht gereinigt. In den 4 Tagen unseres Aufenthaltes lagen Blätter einer vertrockneten Palme auf dem Boden, eine Bindenverpackung lag am Beckenrand und ist in der ganzen Zeit nicht entfernt worden. Schlimmer noch: Etwa alle 25 min. kommt ein Hotelangestellter und sieht nach dem rechten. Der Haken: Der Mensch kommt in seiner Dienstuniform in Straßenschuhen, latscht genau so in den Poolbereich rein, schaut sich um und geht wieder raus. Anhand der Fußabdrücke kann man dann erkennen, ob er gerade vor dem Hotel auf der Wiese oder hinter dem Hotel auf dem Parkplatz gearbeitet hat. Weggewischt wird das nie. Bleibt noch zu erwähnen, dass in der Umkleide 2/3 der Spindtüren rausgebrochen und links in der Ecke gestapelt waren. Die Umkleide ist im Ganzen dreckig und renovierungsbedürftig. ||Dieser Pool hat meinen Eindruck wesentlich getrübt - im wahrsten Sinne des Wortes. More...

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For our 10th Anniversary we decided to visit the Bristol. We selected this hotel based on the pool, the fitness centre and the location. During the booking process we reached out to the team at the hotel to check items like parking cost etc (Staying at the hotel parking is on a first come first basis and over the weekend the car park was extremely full).||||From the outset team at the hotel were very engaging and the extra mile they went to having discovered it was an anniversary we second to none and we could not have thanked them enough. ||||The room itself was comfortable and cleaned well. However the windows are single glazed meaning that you can here the cars and the church bells in the night. It was not enough to keep us awake but if you are an very light sleeper you might ask to be placed at the back side of the hotel which I think would be quieter.||||If you are a porridge eater, what we received over the weekend was divine, maybe the best porridge we had ever had. The breakfast buffet was also good with really nice local sausages that I enjoyed a little too much (hence the pool and fitness centre was needed).||||We only had dinner in the "Urban" the onsite restaurant one evening and it was "OK" nothing special but also not terrible. If you are a real foodie I would not recommend it based on the two dishes we had. However the burgers on the other table did look amazing so it might just have been a case of our wrong choices.||||So to summarise, the hotel was clean and tidy, breakfast was well stocked and the porridge is divine. But what makes this hotel in our opinion is the staff. Everyone was on it, nothing was an issue and as a regular hotel visitor (80 days+ a year) I would be more than happy to return to the hotel for another long weekend in the future. More...

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Hotel bar, restaurant, modern design, comfort, good space of car parking, family room good size,|Hotel has great location behind the harbour, easy walking to center, staff at b/f&bar nice, friendly, Attentive b/F, various choice, swimming pool good length,low ceiling, female locker need refurbished,pool table not recommended to play,no black and White ball,no money refunded,has been told by reception it just for display. Reception manager very efficient,sort all the problems during stay, late check out for complimentary to keep us happy at the end.Definitely recommend this hotel for travelers. More...

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Very welcoming and lovely room.

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Good conference venue

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Das Hotel besticht durch sehr angenehme Zimmer und eine gute Frühstücksauswahl.||Schöner Ausblick von einigen Zimmern auf das Ballonfestival. ||Flure und Rezeption könnten freundlicher gestaltet sein.||Die Lage ist sehr zentral und von dort ist es nicht weit zum Stadtzentrum. More...

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Good location for enjoying the sights of Bristol

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One night on business with with 2 colleagues and the hotel was perfect for our needs. Firstly, there was a large car park. Yes it cost £15, but we were able to leave it there until later the next day. Location was great with lots of bars and restaurants with easy walking distance. Reception was fast and efficient and the bedrooms were large, modern and comfortable. We didn't use the pool or gym. There is a huge bar area and we enjoyed drinks until late. Breakfast was a buffet but what a buffet! Superb section of fresh and tasty food. I am planning on returning with my wife for a long weekend in Bristol More...

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Brilliant location

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