Tutts of Dorking
Dorking, Surrey
(16)
Dorking, Surrey
(16)
At Tutts we service and maintain almost every make and model, from Alfa Romeo to Volvo. Servicing your vehicle to the manufacturer’s specific intervals means that even in its early years, coming to us will not jeopardise your warranty.
We’ve made huge investments in training and specialist equipment in order for our team to specialise in VW, Audi, Seat & Skoda.
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16 customer reviews
russ
First of all, I'm no keyboard warrior as I feel this is all pointless and never leave reviews because I don't even read them myself;
however, ive tried to vent my problems with tutts directly and they couldn't help so here I am giving this sh*t a go...
Ive used this garage 3 times over the past two years and every time they impress me with how unprofessional they are and their lack of respect towards their customers. Despite the work carried out on my car actually being okay (touch wood for now), whilst the prices weren't ridiculously steep for the work either. It comes down to their customer service that is non apparent and their lack of care towards customers.
it started When I received my car back from its MOT last year and I was missing my service book. When I questioned them on this, they said they had looked and it wasn't with them, I then lose my marbles as anyone would and am baffling myself with confusion as to where this could be, this goes on for sometime until I reach the point of giving up this had me in some way as throughout the year I was ummmmming and arrrrrring about selling it, with my car being old with high mileage a service book is quite important, so I gave up on that idea and thought I wont sell due to missing documents and I actually quite like my car, but you could imagine my stress.
fast forward a year... A YEAR!! and I take my car into Tutts for another standard MOT test as its convenient and I was too lazy to book it in elsewhere, I take my car in fully knowing il be greeted with more disappointing customer service and just overall a negative experience.
As I collect my car, I get welcomed to their new version of a sales pitch for a valet.. in other words, tell the customer his car his dirty and hopefully he will pay us for a dodgy clean, (ive had the valet before, bad new, its wasn't great...)this I found disrespectful and damn right rude to approach a customer in this manner.
The next week (yesterday) I then receive a phone call telling my good news, they've found my service book... you could gage my reaction, on one hand I'm over the moon for it to be found, on the other, I'm damn right furious considering this was the first place I asked over a year ago when it went missing.. I then go In to pick it up the next day (today) and merely explain to them how much despair I was in for a long duration looking for it, and more importantly why was it here when I never actually got it serviced and it had no reason to be here.... and the only answer I could get was...
HUMAN ERROR...
HUMAN BLOODY ERROR... very very very poor excuse.. a laughable excuse, whats next, I crash into their garage doing 50 and say sorry guys... Human error, you understand right?
but by all means this is just my experience with them, I'm sure, well I hope I'm an anomaly to this garage otherwise lord knows how they keep business,
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Samantha Emmerson
Even though our little car was more poorly than we thought Tutts were amazing! Thanks!
Reviewed on Facebook
Paul Persad
Really super service from Tutts. Very helpful, friendly, honest and affordable. I'll be back! Thanks again!
Reviewed on Facebook
David Chester
Thank you Paul, Danny and Amy for the brilliant and friendly service I received over the last couple of days while you corrected some issues with my RS5. - And for presenting me with a much smaller bill than I am used to on this car. I'll be back! :-) More...
Reviewed on Facebook
Kate Fowles
Just had the clutch fixed on our van, top quality work and service from them. They are an honest and reliable garage. I have been using them for my car servicing and mots for years, would not use anyone else. Highly recommend them.
Reviewed on Facebook
Dan Wilson
Tutts have looked after my cars for several years now. They are always friendly and helpful, with their knowledge of each and every vehicle being second to none. Their service is beyond excellent and I will continue to use them for years to come. I highly recommend their services. More...
Reviewed on Facebook
Mark Taylor
Found Tutts of Dorking on the internet whilst looking for a VW authorised service agent to service my Passat. As I cover vast amounts is mileage (due to being a private hire company - TTS Tailored Travel Solutions 01293 776877. ....�) I am regularly in need of a service. I was extremely impressed that the lady I Spoke with advised an extended mileage service plan which I have now set up - this wasn't even suggested to me by my previous garage - Tutts will now have my business along with any recommendations More...
Reviewed on Facebook
Karl Anscombe
Came in today with a fault light, I thought it was going to be serious...
Got a fantastic welcome, friendly and understanding, they took my keys and said they would do their very best to get it sorted at such short notice.
.. they were busy !!
Went back, car fixed, cleaned and ready to go...
And the cost was less than I ever expected..
It's good to know that there are people who care, a business who value their customers and not just how much money they can get...
Thank you Danny... your were awesome..
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Reviewed on Facebook
Emma Puddicombe
Thank you so much for all your time and skill put into working on my Peugeot 407. So happy to have her back to her best. A weight off my mind. If you'll have us again we would love to use you all the time xxx More...
Reviewed on Facebook
Dan Buckman
Great customer service - friendly, knowledgeable and professional.
Reviewed on Google Maps
ed kelsing
A family business is always a good business. I drive 30 miles to get work carried out on my vans and Im more than happy to do so. I would highly recommend this company. More...
Reviewed on Google Maps
Toby Adams
I've used Tutts for my annual service and MOT on my Golf, plus any other bits that have needed doing, for the past 6 years. This is a little gem of a garage! Amy and her team are friendly to deal with, do top quality work at reasonable prices and, most importantly, are trustworthy. You never get the feeling that you're being ripped off or any unnecessary work is being done to your car. They always ring before doing extra work and are happy to talk you through why it needs doing so you don't get any nasty surprises when you pick your car up. Can't recommend them enough! More...
Reviewed on Google Maps
Sara Cox
Had a service & MOT with Tutts about a month ago. They were quick, professional, really friendly and informative too. They also offered incredibly competitive prices to fix issues with my old Toyota Yaris. Tutts called and asked me if I wanted them to take on the extra work my car needed & did so with absolutely no pressure or sales pitch to go with it (very refreshing!). Really pleased with them; will definitely be going back and will be recommending to friends in the area too. More...
Reviewed on Google Maps
Pedro Venda
Had an MOT done to my car in September at Tutts who did a professional and friendly service. No complaints with these guys, they did a good job, in short notice and at a reasonable price.
Reviewed on Google Maps
Lee B
I have been using Tutts since 2012 with service, maintenance, tyres, MOT, etc for my 2007 Golf GTI DSG - all of the staff there are knowledgeable and helpful, especially Amy, and the prices are keen.
I have had my car "looked after" by a VW main dealer for the 5 years prior and i expected a drop off in service going to an independent. The reality is the opposite - they value the client and really go the extra mile to help.
I was thinking of changing car this year, but when the service is so hassle free, i have decided to keep my car. I can't give a higher recommendation really.
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Reviewed on Google Maps
Parag Prasad
I was impressed by the knowedge of the staff, both on the phone and at the garage, when I got my tyres replaced.
It was clear that they know what they were talking about and most refreshingly, they were genuinely explaining all my options and helping me understand what would be best for me. Thank you Tutts! Parag
Reviewed on Google Maps
