Titanium Restorations
Holmehurst, Maryland
(22)
Holmehurst, Maryland
(22)
22 customer reviews
Mike Corbett
Our experience with Titanium Restorations of Bowie, MD has been an absolute nightmare of an experience so far! We had a new roof installed by Titanium in early February and things could not have gone any worse.
Their crew arrived (absent our Titanium rep/salesman) and went right to work removing the old roof. In their haste to remove the old roof, they carelessly shoved shingles, nails and other debris down every side of our house causing an incredible amount of damage to our windows, screens, doors, siding, copper porch roof, hvac units, decking, landscaping, etc. My wife, adult son and I sat inside in horror as debris rained down from the roof loudly scraping, striking and landing on every surface of our home from heights of as much as 40 feet. They had every exit blocked with debris and when I was finally able to get outside safely and try to stop the storm of falling debris, I was largely ignored by the workers on the roof and couldn't communicate with the workers on the ground as they didn't speak English. I also tried, unsuccessfully, to reach our sales rep, Jonathan, but he was apparently busy chasing storm damage business in Virginia.
So work continued on installing the new roof, also at a furious pace. Obviously rotten boards and the old flashing (20 years) were not replaced as previously agreed to in our contract and pointed out to our Titanium sales rep. The insulation baffles under the one board they did replace were just trashed and not reinstalled. On some areas of the roof they never removed all of the old tar paper before installing the new shingles. On another section of the roof they created and left open two 4” X 16” gaps to daylight. In addition, roofers swung from guide ropes tied to trusses inside our attic and as they worked, they broke out sizable chunks of roof decking which fell all over the attic as did nails, old shingles and various other pieces of debris creating quite the mess for us to clean up. There are still numerous raised and several crooked shingles that have not been corrected as well as a couple contract items that have not been completed. And best of all, the new roof leaks in several spots!
Mr. Alexander, Titanium's owner, visited and toured our damages in March and agreed to fix and/or replace some of the damages as well as pay for a fraction of other damaged items. When I asked the Titanium representatives how and why all of this damage occurred, the only response I got was “sorry the roof was steep.” Since that March visit, Mr. Alexander and our sales rep Jonathan have basically gone awol and have not returned any of my phone calls or emails attempting to schedule repairs and/or have Titanium make a damage claim with their insurance carrier. This is what Jonathan promised would happen after seeing the damages first hand and realizing what had happened.
In late May, after not hearing from Titanium for months, I decided to file a claim with their insurance company for the damages they caused. After a couple weeks passed, I contacted the insurance company to get a status report on my claim, only to be told that Titanium didn't complete our roof. Titanium claims that they subcontracted our roof to a company owned by one of their employees....their crew manager. So now I've been waiting for close to a month to hear back from this person's insurance company and we're extremely frustrated and beyond being patient.
To add insult to injury, I recently received a random email from Mr. Alexander, stating that he would like to finish his work but now the insurance investigation is holding him up. Are you kidding me? I don't hear from Titanium for months and now I'm holding up the job. Also, Mr. Alexander stated in his email that we have a balance due and that Titanium would be happy to work with us in setting up a payment plan, yet they haven't finished their contracted items or repaired any of the damages they caused and agreed to fix!
So here we sit, 5 months later, still waiting for Titanium to take responsibility and fix the mess they've created at our home...
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Ann Lewis
Titanium did an excellent job with our roof replacement. Dwuane was professional, courteous and very knowledgeable. He walked us through every step of replacing our roof and answered all of our questions. We are so happy with our new roof. We highly recommend this company.Ann Lewis and Michael Porter More...
Reviewed on Google Maps
d foster
I am very pleased with the service received from this contractor...They replaced siding on my home. I am very pleased with the results and would recommend them to others
Reviewed on Google Maps
Fredericka Burnett
I had a pleasing experience with Dwaune Mahoney the Sales Manager. He explained every detail and walked me through every phase of the install. The finished product is fabulous. I will recommend Titanium Restoration to family and friends. More...
Reviewed on Google Maps
Karyn Collins
We highly recommend Titanium Restoration company that helped us in our roof and built a beautiful deck. Received several compliments and referrals from my neighbors. Outstanding job!
Reviewed on Google Maps
ANITA LONG
Thanks for your knowledge and support during the process of getting my new roof. I’m sharing your info with my neighbors, friends and family!
Reviewed on Google Maps
Laurence
Unfortunately, I cannot leave a ZERO review, but I hope no other homeowner falls into their trap as I did. Due to some type of internal problems at their company, I have been switched from project manager to project manager and my basement which was flooded in January remains unfinished in August. Between March and July they only sent one person to my house and that was to take pictures. State Farm has been unable to get response from them and they have outright lied to me stating that this was their highest priority. I am currently requesting State Farm to allow me to switch contractors! More...
Regina Ashmon
I am very happy with the work done on my roof and siding. Titanium Restorations Sales Manager Dwaune Mahoney was extremely professional and knowledgeable and have excellent customer service skills. My roof and siding was done in a timely manner. I have referred several people and will continue to do so. Brenette and Regina Ashmon More...
Reviewed on Google Maps
charlene white
I am very happy with the work done on my roof. The company's Sales Manager, Dwaune Mahoney was extremely professional and customer service oriented. He was very knowledgeable about roofing. Mr. Mahoney was detailed in explaining the condition of my roof and what was needed to restore it. I was very impressed with his interest in making sure I understood what needed to be done. I would highly recommend this company for roofing restoration. More...
Reviewed on Google Maps
Jonas Williams
Sale consaltent Dwaune Mahoney was great he talked us through what work was to be done and time frame and the job went well our Hats off to Titanium Restorations Great!
Reviewed on Google Maps
Patricia Holloway
I'm very pleased with my roof replacement. They offered great support from beginning to end. The company did everything they promised and answered any questions I had in a timely manner. I highly recommend them to anyone needing this service.P. Holloway More...
Reviewed on Google Maps
Melissa Smothers
Titanium Restorations is the absolute BEST!!!!!!!!!! I feel like Joe and Melissa are family!!!! They were super responsive when I called. Joe had someone out the next day to protect my home from further damage after a horrible windstorm ripped my roof to shreds. They were here as scheduled and ON TIME for my roof replacement!! My home looks AMAZING!!!!! No other company is touching my home for renovations!!!!! Call them!!! You won’t be sorry!!!! More...
Reviewed on Facebook
Mr. Worldwide
Titanium did an excellent job with the replacement of my roof, siding, gutters and wood trim covering. They provided a private claims adjuster to negotiate with my insurance company for the replacement of my roof and siding. My insurance company originally denied my claim for a roof replacement. They did a thorough inspection of the roof and detailed all of the damage attributable to wind and hail. All at no costs to me. Their craftsmanship and work were excellent. They did everything exactly as they said they would. I recommended them to many friends, neighbors and family members and would hire them again in a minute. Jason Fenwick | Bowie, MD More...
Reviewed on Google Maps
Paulette Lucas-King
Although I became so anxious about getting my new roof, the salesman Dwaune Mahoney was right there to calm me down. He was instrumental in me not changing my mind and possibly seeking another Company. His professional attitude along with his knowledge of the roofing business, he was a keeper. I also spoke with the owner of Titanium Restorationss and he was just as genuine as the salesman. I am happy with my roof and would definitely refer this company to others with roofing and other restoration issues. More...
Reviewed on Google Maps
gloria jarmon
I am very pleased with the service received from this contractor...They replaced my roof and repaired ceiling damage in my master bathroom. I am very pleased with the results and would highly recommend them to others. More...
Reviewed on Google Maps
Melvin Ford Sr
Your team did an excellent job on the installation of my roof. I would recommend them to everyone.
Reviewed on Google Maps
Tamara Mahoney
Professional, great work and quality material. Highly recommended.
Reviewed on Google Maps
Sooparepo or Supreme
This company did a great job on my roof. I have an older home and my roof was over 20 years old so I needed a full roof replacement. Our Rep was very knowledgeable and helped us in dealing with our home owners insurance as we had never been through this process before. He gave us an estimated time as to when the roof would be installed and was right on schedule. He responded promptly when emailed or called. I would highly recommend this company and have done so to friends and family. I can’t say enough about how happy I am with the finished product. More...
Reviewed on Google Maps
Kwabena Asomani
Dear Mr. J. Alexander:
I am writing this letter of appreciation for the outstanding home renovation service provided by Titanium Restorations.
Prior to the renovation Mr. Alexander and Mr. Martinez were extremely attentive and they listened to all of my concerns with a great deal of patience. Mr. Alexander ensured that I was in good hands and that installation would go as planned. They provided timely and helpful advice regarding the location of the kitchen island and installation of cabinets and appliances. Mr. Martinez also explained the different types of led lighting and recess lighting that would best meet our needs throughout the house.
I am very thankful that Mr. Alexander and Mr. Martinez explained which products will suit my needs best. They had a caring approach and they are true professionals. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale. Please accept my gratitude towards and installation team for their efficient services. I will always be a lifetime customer and will recommend Titanium Restorations to anyone who needs home renovations. Please keep up the excellent work.
Sincerely,
Dr. Ervin Asomani
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Reviewed on Google Maps
Dwaune M.
Had to wait a little longer than expected. But I understand that bad weather can slow up the process. Im extremely happy with the final results. The crew was incredible they even did extra work that the house needed. Good customer service, thanks fellas. GREAT JOB!!! I'm happy More...
Reviewed on Yellow Pages
Dwayne Tyree
This company did a great job on my roof. I have an older home and my roof was over 20 years old so I needed a full roof replacement. Our Rep was very knowledgeable and helped us in dealing with our home owners insurance as we had never been through this process before. He gave us an estimated time as to when the roof would be installed and was right on schedule. He responded promptly when emailed or called. I would highly recommend this company and have done so to friends and family. I can’t say enough about how happy I am with the finished product. More...
Reviewed on Google Maps
Ashley Pulley
You guys did a wonderful job on my moms roof she is very happy with the work and customer service. Highly recommend GREAT JOB! Thank you
Reviewed on Google Maps
